Solution: Install the HP Photosmart Software that came with the HP All-in-One. If it is installed, restart your computer.

To install the HP Photosmart Software

1.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

2.When prompted, click Install More Software to install the HP Photosmart Software.

3.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

Cause: The HP All-in-One is turned off.

Solution: Turn the HP All-in-One on.

Cause: The computer is turned off.

Solution: Turn the computer on.

Cause: The HP All-in-One is not properly connected to the computer.

Solution: If the HP All-in-One is directly connected to a computer with a USB cable, check the physical connection from the HP All-in-One to the computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One.

Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again.

If the HP All-in-One is network-connected, check physical network connections and make sure the network is operational. Once you verify network connectivity, retry the task.

For more information, see:

•“Communication problems over a USB connection” on page 109

•“Network troubleshooting” on page 120

Memory card is not available

Cause: If this message appears on your display, it means that another user is accessing the memory card over the network. Other users who try to use the same memory card might see a read/write error message. The memory card might not appear, as expected, in a list of shared network drives. In addition, if the HP All-in- One is connected to your computer by a USB cable, the computer might be accessing the memory card, making it inaccessible to the HP All-in-One.

Solution: Wait until the other user has finished using the memory card.

The file name appears as meaningless text

Cause: The HP All-in-One does not support Unicode. This is a limitation of the Common Internet File System (CIFS) server.

Troubleshooting

Memory card troubleshooting

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