Troubleshooting

Chapter 14

The CIFS server is included in all network-connected HP All-in-One devices. It provides network drive letter access to the memory card in the HP All-in-One. This lets you read/write files on the network from the memory card in the HP All-in-One. The CIFS server appears on your computer as a network drive. In addition to reading/ writing files from your memory card, you can also create folders and store other information.

Solution: If a file name was created with Unicode by another application, it will display as arbitrary characters.

Other users on the network can access my memory card

Cause: The Common Internet File System (CIFS) server in the HP All-in-One does not support authentication. This is a limitation of the CIFS server.

The CIFS server is included in all network-connected HP All-in-One devices. It provides network drive letter access to the memory card in the HP All-in-One. This lets you read/write files on the network from the memory card in the HP All-in-One. The CIFS server appears on your computer as a network drive. In addition to reading/ writing files from your memory card, you can also create folders and store other information.

Solution: Every user on the network can access the memory card.

Error message: Cannot find the file or item. Make sure the path and file name are correct.

Cause: The Common Internet File System (CIFS) server in the HP All-in-One is not operational.

The CIFS server is included in all network-connected HP All-in-One devices. It provides network drive letter access to the memory card in the HP All-in-One. This lets you read/write files on the network from the memory card in the HP All-in-One. The CIFS server appears on your computer as a network drive. In addition to reading/ writing files from your memory card, you can also create folders and store other information.

Solution: Retry your task at a later time.

Scan troubleshooting

Use this section to solve these scan problems:

•Scan halts

•Scan fails

•Scan fails because of insufficient computer memory

•Scanned image is blank

•Scanned image is incorrectly cropped

•Scanned image has incorrect page layout

•Scanned image shows dotted lines instead of text

142 Troubleshooting