Chapter 14

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty.

For more information, see:

“Replace the ink cartridges” on page 99

Troubleshooting

Print head assembly is stalled

Cause: The print head assembly is blocked.

Solution: Remove any objects that are blocking the print head assembly.

To clear the print head assembly

1.Open the ink cartridge door by lifting from the front center of the device, until the door locks into place.

2.Remove any objects that are blocking the print head assembly, including any packing materials.

3.Turn the HP All-in-One off, then turn it on again.

4.Close the ink cartridge door.

Print head failure

Cause: The print head assembly or the ink delivery system has failed and the HP All-in-One can no longer print.

Solution: Contact HP support. Go to:

www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

166 Troubleshooting