the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

Cause: The HP All-in-One is busy with another task.

Solution: If the HP All-in-One is performing another task such as copying or scanning, your print job will be delayed until the HP All-in-One completes the current task.

Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the HP All-in-One, check your computer to see if there are any messages.

Cause: The HP All-in-One is not the selected printer.

Solution: Make sure the HP All-in-One is the selected printer in your software application.

TIP: You can set the HP All-in-One as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications.

Cause: The computer is not communicating with the HP All-in-One.

Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP All- in-One and the computer as shown below.

Troubleshooting

If the connections are secure, and nothing has printed several minutes after you sent

aprint job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status.

For more information, see:

“Communication problems over a USB connection” on page 109

Cause: The HP All-in-One has a paper jam.

Print troubleshooting

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