Solution: Load paper in the input tray. For more information, see:

“Load paper” on page 36

Cause: The print head assembly has stalled.

Solution: Turn the HP All-in-One off and open the ink cartridge door. Remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again.

Cause: The computer is not communicating with the HP All-in-One.

Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP All- in-One and the computer as shown below.

If the connections are secure, and nothing has printed several minutes after you sent

aprint job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status.

For more information, see:

“Communication problems over a USB connection” on page 109

Cause: The HP All-in-One is turned off.

Solution: Look at the On button located on the top of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

Troubleshooting

Cause: The HP All-in-One experienced an error.

Solution: Turn the HP All-in-One off, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the HP All-in-One.

Cause: The status of the printer driver has changed.

Print troubleshooting

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