Troubleshooting

Copies are too light or too dark

Cause: The Lighter/Darker setting for the HP All-in-One is set too light or too dark.

Solution: Adjust the lightness and darkness of the copies. For more information, see:

“Adjust the lightness and darkness of your copy” on page 89

Cause: The original you are copying is overexposed.

Solution: Try using Enhancements to improve an overexposed image. For more information, see:

“Improve the quality of a copy” on page 92

Nothing happens when I try to copy

Cause: The HP All-in-One is turned off.

Solution: Look at the display on the HP All-in-One. If the display is blank and the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

Cause: The original is placed incorrectly on the glass.

Solution: Load your original print side down on the right front corner of the glass. For more information, see:

“Load originals” on page 33

Cause: The HP All-in-One might be busy copying or printing.

Solution: Check the display to see if the HP All-in-One is busy.

Cause: The HP All-in-One does not recognize the paper type.

Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the HP All-in-One does not support.

Cause: The HP All-in-One has a paper jam.

146 Troubleshooting