Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing system and to ensure ink quality. When you receive an ink cartridge(s) are expired message, remove and replace the expired ink cartridge, and then close the message. You can also continue printing without replacing the ink cartridge, by following the instructions on the HP All-in-One or the ink cartridge expiration message on your computer screen. HP recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges. Device service or repairs required as a result of using expired ink will not be covered under warranty.

For more information, see:

“Replace the ink cartridges” on page 99

Ink supply error

Cause: The indicated ink cartridge was removed during maintenance.

Solution: Replace the indicated ink cartridge with the previous ink cartridge during the maintenance procedure. After the maintenance procedure is complete, you can insert the new ink cartridge.

For more information, see:

“Replace the ink cartridges” on page 99

Non-HP ink

Cause: The HP All-in-One detected non-HP ink.

Solution: Replace the indicated ink cartridge(s).

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty.

If you believe you purchased genuine HP ink cartridge(s), go to:

www.hp.com/go/anticounterfeit

For more information, see:

“Replace the ink cartridges” on page 99

Original HP ink depleted

Cause: The original HP ink in the indicated ink cartridge(s) has been depleted.

Solution: Replace the indicated ink cartridge(s) or press OK on the control panel to continue.

Troubleshooting

Errors 165