Chapter 14

Solution: Clear the paper jam.

For more information, see:

“Clear paper jams” on page 111

Troubleshooting

Cause: The print head assembly has stalled.

Solution: Turn the HP All-in-One off and open the ink cartridge door. Remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again.

Cause: The HP All-in-One is out of paper.

Solution: Load paper in the input tray. For more information, see:

“Load paper” on page 36

The pages in my document came out in the wrong order

Cause: The print settings are set to print the first page of your document first. Because of the way the paper feeds through the HP All-in-One, this means the first page will be print side up at the bottom of the stack.

Solution: Print the document in reverse order. When the document finishes printing, the pages will be in correct order.

For more information, see:

“Print a multiple-page document in reverse order” on page 58

The margins are not printing as expected

Cause: The margins are not set correctly in your software application.

Solution: Check the printer margins.

Make sure the margin settings for the document do not exceed the printable area of the HP All-in-One.

To check your margin settings

1.Preview your print job before sending it to the HP All-in-One.

2.Check the margins.

The HP All-in-One uses the margins you have set in your software application, as long as they are greater than the minimum margins the HP All-in-One supports.

3.Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software application.

Cause: The paper size setting might not be set correctly for the project you are printing.

136 Troubleshooting