Chapter 14

Solution: Push the output tray all the way down.

Two-sided printing accessory is missing

Cause: The Two-sided printing accessory is not installed or it is installed incorrectly.

Solution: Firmly insert the Two-sided printing accessory into the back of the device until both sides snap into place.

NOTE: Do not press the buttons on either side of the accessory when installing it. Use the buttons only when removing the accessory from the device.

File messages

The following is a list of file-related error messages:

•Error reading or writing the file

•Unreadable files. NN files could not be read

•Photos not found

•File not found

•File format not supported

•Invalid file name

•Supported file types for the HP All-in-One

•File corrupted

Troubleshooting

Error reading or writing the file

Cause: The HP All-in-One software could not open or save the file.

Solution: Check to see if you typed the correct folder and file name.

Unreadable files. NN files could not be read

Cause: Some of the files on the inserted memory card are damaged.

Solution: Reinsert the memory card in the HP All-in-One or try transferring the files to your computer using a memory card reader or a USB cable. If you already transferred the files to your computer, try printing those files by using the

HP Photosmart Software. The copies might not be damaged. If these solutions do not work, retake the photos with your digital camera as a last resort.

Photos not found

Cause: Some of the files on the inserted memory card are damaged.

Solution: Reinsert the memory card in the HP All-in-One or try transferring the files to your computer using a memory card reader or a USB cable. If you already transferred the files to your computer, try printing those files by using the

152 Troubleshooting