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Service Reference Guide
Service Reference Guide
Contents
1 Installing the Operating System
2 Setup Utilities and Diagnostics Features
3 Desktop Management
4 Ultra ATA Drive Guidelines and Features
5 Identifying the Chassis, Routine Care, and Disassembly Preparation
6 Removal and Replacement Procedures— Microtower (µT) Chassis
7 Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
AConnector Pin Assignments
BPower Cord Set Requirements
CPOST Error Messages
DTroubleshooting Without Diagnostics
ESystem Board and Riser Board Reference Designators
Installing the Operating System
1.0.1 Installing or Upgrading Device Drivers
1.0.2Creating a Bootable Diskette or USB Flash Media Device
1.1HP Software
Setup Utilities and Diagnostics Features
2.1Power-On Self-Test(POST)
2.2 Computer Setup Utilities
2.2.1 Using Computer Setup (F10) Utilities
2.2.2 Computer Setup Menu
Transfer Mode
Translation Mode (IDE disks only)
Translation Parameters (IDE disks only)
Multisector Transfers (IDE disks only)
Removable Media Boot
Primary IDE Controller
Secondary IDE Controller
BIOS IDE DMA Transfers
Shortcut to Temporarily Override Boot Order
one time
CTRL+ALT+DEL
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F9=Boot Menu
Storage
Boot Order
F10=Setup
F12=Network Service Boot
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Num Lock
2.3 Diagnostics for Windows
2.3.1Detecting Diagnostics for Windows
2.3.2 Installing Diagnostics for Windows
2.3.3Using Categories in Diagnostics for Windows
Menu Bar—File,Categories, Navigation, Level, Tab, Help
2.3.4Running Diagnostic Tests in Diagnostics for Windows
2.4Configuration Record
2.4.1 Installing Configuration Record
2.4.2 Running Configuration Record
2.5Remote Diagnostics Enabling Agent
2.5.1Installing or Upgrading Remote Diagnostics
Enabling Agent
2.5.2Running the Remote Diagnostics Enabling Agent
2.6 Protecting the Software
2.7 Restoring the Software
Desktop Management
3.1Initial Configuration and Deployment
3.2 Remote System Installation
3.3Software Updating and Management
3.3.1 HP Client Manager Software
3.3.2 Altiris Client Management Solutions
3.3.3 System Software Manager
3.3.4 Proactive Change Notification (PCN)
3.3.5 Subscriber’s Choice
3.4 ROM Flash
3.4.1Remote ROM Flash
3.4.2HPQ Flash
3.4.3 FailSafe Boot Block ROM
3.4.4 Replicating the Setup
3.4.5 Dual-StatePower Button
3.4.6Power Management
3.4.7 World Wide Web Site
3.4.8 Building Blocks and Partners
3.5Asset Tracking and Security
Security Features Overview (Continued)
3.5.1 Password Security
3.5.2 Establishing a Setup Password Using Computer Setup
3.5.3Establishing a Power-OnPassword Using Computer Setup
Entering a Power-OnPassword
Entering a Setup Password
Changing a Power-Onor Setup Password
Deleting a Power-Onor Setup Password
National Keyboard Delimiter Characters
Clearing Passwords
3.5.4DriveLock
Using DriveLock
DriveLock Applications
3.5.5 Master Boot Record Security
3.5.6 Before You Partition or Format the Current Bootable Disk
3.5.7Cable Lock Provision
3.5.8 Fingerprint Identification Technology
3.6Fault Notification and Recovery
3.6.1 Drive Protection System
3.6.2 Surge-TolerantPower Supply
3.6.3 Thermal Sensor
Ultra ATA Drive Guidelines and Features
4.1Ultra ATA Jumpers
4.2Ultra ATA Cables
4.2.1 Cable Layout
Single-DriveCable
4.3Drive Installation Guidelines
4.3.1 Device Classes
General Attach Guidelines
4.3.2Attach Sequence Rules by Class Priority
4.3.3Attach Sequence Worksheet
Example 1: Three Device Installation Sample
Example 2: Four Device Installation Sample
4.3.4Additional Drive Application Notes
4.4 SMART
4.5 Drive Capacities
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Identifying the Chassis, Routine Care, and Disassembly Preparation
5.1Chassis Designations
5.1.1 Microtower (µT)
5.1.2 Small Form Factor (SFF)
5.2Electrostatic Discharge Information
5.2.1 Generating Static
5.2.2 Preventing Electrostatic Damage to Equipment
5.2.3 Personal Grounding Methods and Equipment
5.2.4 Grounding the Work Area
5.2.5Recommended Materials and Equipment
5.3Routine Care
5.3.1General Cleaning Safety Precautions
5.3.2Cleaning the Computer Case
5.3.3 Cleaning the Keyboard
5.3.4Cleaning the Monitor
5.3.5Cleaning the Mouse
5.4Service Considerations
5.4.1 Power Supply Fan
5.4.2Tools and Software Requirements
5.4.3Screws
5.4.4 Cables and Connectors
5.4.5Hard Drives
5.4.6Lithium Coin Cell Battery
Removal and Replacement Procedures— Microtower (µT) Chassis
6.1Preparation for Disassembly
6.2 External Security Devices
6.2.1 Installing a Cable Lock
6.2.2 Installing a Padlock
6.3Access Panel
6.4Front Bezel
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6.5Front Drive Bezels
6.5.1 5.25" Drive Bezel Blank
6.5.2 Diskette Drive Bezel
6.5.3 3.5" Drive Bezel Blank
6.6Memory Modules
6.7 Expansion Cards
6.7.1Expansion Slot Cover
6.7.2 PCI Expansion Card
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6.8 Drives
6.8.1Drive Positions
6.8.2Removing a Drive
Disconnecting Optical Drive Cables
Disconnecting Diskette Drive Cables
Disconnecting Hard Drive Cables
Releasing the Drives
6.8.3Installing a Drive
Connecting Optical Drive Cables
Connecting Diskette Drive Cables
Connecting Hard Drive Cables
6.9Chassis Fan
6.10Front I/O Panel Housing Assembly
6.11Front I/O Devices
6.12Power Switch Assembly
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6.13Processor and Heatsink
6.14System Board
6.15 Battery
6.15.1Type 1 Battery Holder
6.15.2Type 2 Battery Holder
6.15.3Type 3 Battery Holder
6.16Speaker
6.17Power Supply
Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.1Preparation for Disassembly
7.2External Security Devices
7.2.1 Cable Lock
7.2.2 Padlock
7.3Computer Access Panel
7.4Front Bezel
7.5Front Drive Bezels
7.6Memory Modules
7.7PCI Expansion Card
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7.8Drives
7.8.1Drive Positions
7.8.2Cable Routing
7.8.3Optical Drive
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7.8.4External 3.5-inchDrive
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7.8.5Primary Hard Drive
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7.9Front I/O Devices
7.10Power Switch Assembly
7.11System Board
7.12Chassis Fan
7.13 Battery
7.13.1Type 1 Battery Holder
7.13.2Type 2 Battery Holder
7.14Processor and Heatsink
7.15Speaker
7.16Power Supply
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Connector Pin Assignments
Ethernet RJ-45
Ethernet AUI
Parallel Interface
Serial Interface, Powered and Non-Powered
USB
Microphone
Connector and Icon (1/8" miniphone) Pin
Headphone
Line-InAudio
Line-OutAudio
SCSI Low Voltage Differential/Single Ended (LVD/SE)
Ultra SCSI
External Infrared Transceiver
Monitor
ATA/ATAPI (IDE) Standard Drive Cable
Connector
20-PinPower
4-PinPower (for CPU)
Power Cord Set Requirements
General Requirements
Country-SpecificRequirements
POST Error Messages
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Troubleshooting Without Diagnostics
Preliminary Checklist
Solving Minor Problems
Solving Minor Problems (Continued)
Solving Power Supply Problems
Solving Diskette Problems
Solving Hard Drive Problems
Solving Hard Drive Problems (Continued)
Advanced
> Power-On
Storage > Storage Options
Advanced
Boot Order list
Solving Display Problems
Solving Display Problems (Continued)
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Solving Audio Problems
Solving Audio Problems (Continued)
Output Mode
Solving Printer Problems
Solving Keyboard and Mouse Problems
Solving Hardware Installation Problems
Solving Hardware Installation Problems (Continued)
Solving Network Problems
Solving Network Problems (Continued)
Network
Solving Memory Problems
Solving Processor Problems
Solving CD-ROMand DVD Problems
Solving Drive Key Problems
Solving Internet Access Problems
Solving Internet Access Problems (Continued)
1. Select Start > Control
Panel
Internet
Options
Select Start > Control
click the Device Manager
Ports (COM &
LPT)
Properties
Front Panel LEDs and Audible Codes
Diagnostic Front Panel LEDs and Audible Codes (Continued)
Beeps Possible Cause Recommended Action
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System Board and Riser Board Reference Designators
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Memory
AMD-BasedSystems
Intel-BasedSystems
DIMM Sockets
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Index