Troubleshooting Without Diagnostics

Solving Network Problems (Continued)

Problem

Diagnostics passes, but the computer does not communicate with the network. (continued)

Cause

Solution

 

 

The network controller

Select the Network icon in the

is not configured for this

Control Panel and configure the

computer.

network controller.

Network controller stopped working when an expansion board was added to the computer.

Network controller interrupt is shared with an expansion board.

Under the Computer Setup Advanced menu, change the resource settings for the board.

The network controller

Verify that the drivers were not

requires drivers.

accidentally deleted when the

 

drivers for a new expansion board

 

were installed.

The expansion board installed is a network card (NIC) and conflicts with the embedded NIC.

Under the Computer Setup Advanced menu, change the resource settings for the board.

Network controller stops

The files containing the

Reinstall the network drivers, using

working without apparent

network drivers are

the Restore Plus! CD.

cause.

corrupted.

 

The cable is not securely connected.

Ensure that both ends of the cable are securely attached to the correct devices.

The network controller is

Replace the NIC.

defective.

 

New network card will

New network card may be

not boot.

defective or may not meet

 

industry-standard

 

specifications.

Install a working, industry-standard NIC, or change the boot sequence to boot from another source.

Cannot connect to

The network controller is

Verify Network Connectivity, that a

network server when

not configured properly.

DHCP Server is present, and that

attempting Remote

 

the Remote System Installation

System Installation.

 

Server contains the NIC drivers for

 

 

your NIC.

 

 

 

System setup utility

Unprogrammed EEPROM.

Flash the ROM.

reports unprogrammed

 

 

EEPROM.

 

 

 

 

 

Service Reference Guide, dc5000

360201-002

D–19