HP DC5000 Solving CD-ROMand DVD Problems, Solving CD-ROMand DVD Problems

Troubleshooting Without Diagnostics

Solving CD-ROM and DVD Problems

Solving CD-ROM and DVD Problems

Problem Cause Solution

System will not boot from CD-ROM or DVD drive.

The CD-ROM or DVD boot is not enabled through the Computer Setup utility.

Run the Computer Setup utility and enable booting to removable media and verify boot order settings.

	Non-bootable CD in	Try a bootable CD in the drive.
	drive.
CD-ROM or DVD devices	Drive is not connected	1. Reconnect power and data
are not detected or driver is	properly or not properly	cables to the drive.
not loaded.	configured.	2. Install correct device driver.
Movie will not play in the	Movie may be	See the documentation that came
DVD drive.	regionalized for a	with the DVD drive.
	different country.
	Decoder software is not	Install decoder software.
	installed.
Cannot eject compact disc	Disc not properly seated	1. Turn off the computer and insert
(tray-load unit).	in the drive.	a thin metal rod into the
		emergency eject hole and push
		firmly.
		2. Slowly pull the tray out from the
		drive until the tray is fully
		extended, then remove the disc.
CD-ROM, CD-RW,	CD has been inserted	Re-insert the CD with the label
DVD-ROM, or DVD-R/RW	upside down.	facing up.
drive cannot read a disc or
	The DVD-ROM drive	Wait at least 30 seconds to let the
takes too long to start.
	takes longer to start	DVD-ROM drive determine the type
	because it has to	of media being played. If the disc
	determine the type of	still does not start, read the other
	media played, such as	solutions listed for this topic.
	audio or video.
	CD or DVD disc is dirty.	Clean CD or DVD with a CD
		cleaning kit.

Windows does not detect the CD-ROM or DVD-ROM drive.

1.Use Device Manager to remove or uninstall the device in question.

2.Restart the computer and let Windows detect the device.

D–22 360201-002 Service Reference Guide, dc5000