Troubleshooting Without Diagnostics

Solving CD-ROM and DVD Problems

Solving CD-ROM and DVD Problems

Problem

Cause

Solution

System will not boot from CD-ROM or DVD drive.

The CD-ROM or DVD boot is not enabled through the Computer Setup utility.

Run the Computer Setup utility and enable booting to removable media and verify boot order settings.

 

Non-bootable CD in

Try a bootable CD in the drive.

 

drive.

 

 

 

 

CD-ROM or DVD devices

Drive is not connected

1. Reconnect power and data

are not detected or driver is

properly or not properly

cables to the drive.

not loaded.

configured.

2. Install correct device driver.

 

 

 

 

 

Movie will not play in the

Movie may be

See the documentation that came

DVD drive.

regionalized for a

with the DVD drive.

 

different country.

 

 

 

 

 

Decoder software is not

Install decoder software.

 

installed.

 

 

 

 

Cannot eject compact disc

Disc not properly seated

1. Turn off the computer and insert

(tray-load unit).

in the drive.

a thin metal rod into the

 

 

emergency eject hole and push

 

 

firmly.

 

 

2. Slowly pull the tray out from the

 

 

drive until the tray is fully

 

 

extended, then remove the disc.

 

 

 

CD-ROM, CD-RW,

CD has been inserted

Re-insert the CD with the label

DVD-ROM, or DVD-R/RW

upside down.

facing up.

drive cannot read a disc or

 

 

The DVD-ROM drive

Wait at least 30 seconds to let the

takes too long to start.

takes longer to start

DVD-ROM drive determine the type

 

 

because it has to

of media being played. If the disc

 

determine the type of

still does not start, read the other

 

media played, such as

solutions listed for this topic.

 

audio or video.

 

 

 

 

 

CD or DVD disc is dirty.

Clean CD or DVD with a CD

 

 

cleaning kit.

Windows does not detect the CD-ROM or DVD-ROM drive.

1.Use Device Manager to remove or uninstall the device in question.

2.Restart the computer and let Windows detect the device.

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360201-002

Service Reference Guide, dc5000