Troubleshooting Without Diagnostics

Solving Diskette Problems (Continued)

Problem

Cause

Solution

 

 

 

Diskette drive cannot read

Diskette is not

Format the diskette.

a diskette.

formatted.

 

 

 

 

 

You are using the wrong

Check the type of drive that you

 

diskette type for the

are using and use the correct

 

drive type.

diskette type.

 

 

 

 

You are reading the

Check the drive letter in the path

 

wrong drive.

statement.

 

 

 

 

Diskette is damaged.

Replace the diskette with a new one.

 

 

 

“Invalid system disk”

A diskette that does not

When drive activity stops, remove

message is displayed.

contain the system files

the diskette and press the

 

needed to start the

Spacebar. The computer should

 

computer has been

start up.

 

inserted in the drive.

 

 

 

 

 

Diskette error has

Restart the computer by pressing the

 

occurred.

power button.

 

 

 

Cannot Boot to Diskette.

Diskette is not bootable.

Replace with a bootable diskette.

 

 

 

 

Diskette boot has been

Run Computer Setup and enable

 

disabled in Computer

diskette boot in Storage > Boot

 

Setup.

Order.

 

 

 

 

Removable media boot

Run Computer Setup and enable

 

has been disabled in

Removable Media Boot in

 

Computer Setup.

Storage > Storage Options.

 

 

 

 

Diskette MBR validation

Run Computer Setup and disable

 

is enabled.

Diskette MBR Validation in

 

 

Storage > Storage Options.

 

 

 

Solving Hard Drive Problems

Solving Hard Drive Problems

Problem

Cause

Solution

Hard drive error occurs.

Hard disk has bad

Use a utility to locate and block

 

sectors or has failed.

usage of bad sectors. If necessary,

 

 

reformat the hard disk.

Disk transaction problem.

Either the directory

 

structure is bad or there

 

is a problem with a file.

In Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now.

Drive not found (identified). Loose cable.

Check cable connections.

D–6

360201-002

Service Reference Guide, dc5000