Troubleshooting Without Diagnostics

Solving Memory Problems

ÄCAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not boot the operating system.

Solving Memory Problems

Problem

Cause

Solution

System will not boot or does not function properly after installing additional memory modules.

Memory module is not the correct type or speed or the new memory module is not seated properly.

Replace module with the correct industry-standard device for the computer.

On some models, ECC and non-ECC memory modules cannot be mixed.

Out of memory error.

Memory configuration

Use the Device Manager to check

 

may not be set up

memory configuration.

 

correctly.

 

 

 

 

 

You have run out of

Check the application

 

memory to run the

documentation to determine the

 

application.

memory requirements.

 

 

 

Memory count during POST

The memory modules

Check that the memory modules

is wrong.

may not be installed

have been installed correctly and

 

correctly.

that proper modules are used.

 

 

 

Insufficient memory error

Too many Terminate

Delete any TSRs that you do

during operation.

and Stay Resident

not need.

 

programs (TSRs) are

 

 

installed.

 

 

 

 

 

You have run out of

Check the memory requirements for

 

memory for the

the application or add more

 

application.

memory to the computer.

 

 

 

Power LED flashes Red five

Memory is installed

1. Reseat DIMMs.

times, once every second,

incorrectly or is bad.

2. Replace DIMMs one at a time to

followed by a two second

 

 

isolate the faulty module.

pause, and the computer

 

 

3. Replace third-party memory

beeps five times.

 

 

with HP memory.

 

 

 

 

4. Replace the system board.

 

 

 

D–20

360201-002

Service Reference Guide, dc5000