Troubleshooting Without Diagnostics

 

 

 

 

Solving Hardware Installation Problems (Continued)

 

 

 

 

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

Power LED flashes Red five

Memory is installed

1.

Reseat DIMMs.

 

times, once every second,

incorrectly or is bad.

2.

Replace DIMMs one at a time to

 

followed by a two second

 

 

 

 

isolate the faulty module.

 

pause, and the computer

 

 

 

 

3.

Replace third-party memory

 

beeps five times.

 

 

 

 

with HP memory.

 

 

 

 

 

 

 

4.

Replace the system board.

 

 

 

 

 

 

Power LED flashes Red six

Video card is not seated

For systems with a graphics card:

 

times, once every second,

properly or is bad, or

1.

Reseat the graphics card. Power

 

followed by a two second

system board is bad.

 

 

on the system.

 

pause, and the computer

 

 

 

 

2.

Replace the graphics card.

 

beeps six times.

 

 

 

3.

Replace the system board.

 

 

 

For systems with integrated graphics, replace the system board.

Service Reference Guide, dc5000

360201-002

D–17