Desktop Management

■Deployment and Migration

❏Windows 2000/XP migration

❏System deployment

❏Personality migrations

■Help Desk and Problem Resolution

❏Managing help desk tickets

❏Remote troubleshooting

❏Remote problem resolution

❏Client disaster recovery

■Software and Operations Management

❏Ongoing desktop management

❏HP system SW deployment

❏Application self-healing

For more information and details on how to download a fully-functional30-day evaluation version of the Altiris solutions, visit http://h18000.www1.hp.com/im/prodinfo.html#deploy.

On selected desktop and notebook models, an Altiris management agent is included as part of the factory loaded image. This agent enables communication with the Altiris Development Solution which can be used to complete new hardware deployment or personality migration to a new operating system using easy-to-follow wizards. Altiris solutions provide easy-to-use software distribution capabilities. When used in conjunction with System Software Manager, or HP Client Manager Software, administrators can also update ROM BIOS and device driver software from a central console.

For more information, visit http://h18000.www1.hp.com/im/index.html.

3.3.3 System Software Manager

System Software Manager (SSM) lets you update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects both hardware and software versions, then updates the appropriate software from a central repository, also known as a file store. Driver versions that are supported by SSM are denoted with a special icon on the driver download Web site and on the Support Software CD. To download the utility or to obtain more information on SSM, visit http://h18000.www1.hp.com/im/ssmwp.html.

3.3.4 Proactive Change Notification (PCN)

This feature is available on select models.

The HP Proactive Notification program uses the Subscriber's Choice Web site to proactively and automatically:

■Send you Product Change Notification (PCN) emails informing you of hardware and software changes to most commercial computers and servers, up to 60 days in advance.

■Send you email containing Customer Bulletins, Customer Advisories, Customer Notes, Security Bulletins, and Driver alerts for most commercial computers and servers.

Service Reference Guide, dc5000

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