Troubleshooting Without Diagnostics

 

 

 

 

 

 

Solving Hard Drive Problems (Continued)

 

 

 

 

 

 

 

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

 

The system may not

1.

Run Computer Setup.

 

 

have automatically

2.

If the system still does not

 

 

recognized a newly

 

 

 

recognize the new device,

 

 

installed device.

 

 

 

 

check to see if the device is

 

 

 

 

 

 

 

 

listed within Computer Setup. If

 

 

 

 

it is listed, the probable cause is

 

 

 

 

a driver problem. If it is not

 

 

 

 

listed, the probable cause is a

 

 

 

 

hardware problem.

 

 

 

3. If this is a newly installed drive,

 

 

 

 

enter Setup and try adding a

 

 

 

 

POST delay under Advanced

 

 

 

 

> Power-On.

 

 

 

 

 

 

 

Drive jumper settings

If the drive is a secondary drive that

 

 

may be incorrect.

has just been installed on the same

 

 

 

cable as the primary drive, verify

 

 

 

that the jumpers for both drives are

 

 

 

set correctly.

Drive’s IDE (ATA) controller is disabled in Computer Setup.

Run Computer Setup and enable the Primary and Secondary IDE (ATA) controllers in Storage > Storage Options.

 

Drive responds slowly

Run Computer Setup and increase

 

immediately after

the POST Delay in Advanced >

 

power-up.

Power-On Options.

 

 

 

Nonsystem disk/NTLDR

System is trying to start

Remove the diskette from the diskette

missing message.

from a non bootable

drive.

 

diskette.

 

Nonsystem disk/NTLDR

System is trying to start

missing message.

from a damaged hard

(continued)

drive.

1.Insert a bootable diskette into the diskette drive and restart the computer.

2.If the hard drive is still inaccessible and MBR Security is enabled, try restoring the previously saved MBR image by entering Setup and selecting

Security > Restore Master Boot Record.

System files missing or

1.

Insert a bootable system diskette

not properly installed.

 

and restart.

 

2.

Verify hard drive is partitioned

 

 

and formatted.

 

3.

Install system files for the

 

 

appropriate operating system if

 

 

necessary.

 

 

 

Service Reference Guide, dc5000

360201-002

D–7