Troubleshooting Without Diagnostics

Solving Hard Drive Problems (Continued)

Problem

Cause

Solution

 

 

 

 

Hard drive boot

Run Computer Setup and enable the

 

disabled in Computer

hard drive entry in the Storage >

 

Setup.

Boot Order list.

 

 

 

Second Ultra ATA hard

Using the wrong cable

Reinstall the second Ultra ATA hard

drive does not perform

for the drive type.

drive using an 80-conductor cable

optimally.

 

(standard on select models.)

 

 

 

 

Both slow and fast

Connect slower UATA devices to a

 

UATA devices are on

separate data cable connected to

 

the same data cable.

the secondary IDE (ATA) controller.

 

 

 

Computer will not start.

Hard drive is damaged.

Observe the beeps and LED lights

 

 

on the front of the computer. See

 

 

Appendix C, “POST Error

 

 

Messages.”

Computer seems to be

Program in use has

locked up.

stopped responding to

 

commands.

1.Attempt the normal Windows “Shut Down” procedure.

2.Press the power button for

four or more seconds to turn off the power.

3.Restart the computer using the power button.

D–8

360201-002

Service Reference Guide, dc5000