Setup Utilities and Diagnostics Features

8.To print a test report:

❏If the report is on the Log tab, select File > Save As, then print the file from the selected folder.

❏If the report is on the Error tab, select the Error tab Print button.

9.If errors are found, click the Error tab to display more detailed information and recommended actions.

10.Click Print or save the error information for future reference.

11.To exit Diagnostics for Windows, click File > Exit.

2.4Configuration Record

The Configuration Record utility is a windows-based information-gathering tool that gathers critical hardware and software information from various computer subsystems. The information includes such things as the ROM, asset tag, processor, physical drives, PCI devices, memory, graphics, operating system version number, operating system parameters, and the operating system startup files to give a complete view of the computer. Configuration Record provides a means for automatically identifying and comparing configuration changes, and has the ability to maintain a configuration history. The information can be saved as a history of multiple sessions.

This utility allows the resolution of problems without taking the computer offline and assists in maximizing the computer availability. The information obtained by the utility is useful in troubleshooting system problems, and streamlines the service process by enabling quick and easy identification of system configurations.

The utility displays it findings in a Now.log file. If the original Base.log file is present in the cpqdiags directory, the Base.log file is displayed next to the Now.log file in a split window with the differences between the two highlighted in the color red.

2.4.1 Installing Configuration Record

The Configuration Record is part of Diagnostics for Windows and is automatically installed at the same time as Diagnostics for Windows.

2.4.2 Running Configuration Record

To run this program:

1.Click Start > HP Information Center > Configuration Record. Alternately, you can access Diagnostics for Windows via the control panel.

✎The Configuration Record utility has two view options: Show Changed Items Only and Show All. The default view is Show Changed Items Only, therefore all the text is displayed in the color red since it shows only the differences. Switching to Show All displays the complete, comprehensive view of the system.

2.The default view is Show Changed Items Only. To view all the information gathered by Configuration Record, click View at the top of the window and select Show All, or click the Show All Items icon.

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Service Reference Guide, dc5000