HP DC5000 Service Reference Guide

Service Reference Guide

HP Compaq Business Desktop dc5000 Series 2nd Edition

Document Part Number: 360201-002

April 2004

Contents

Page Page Service Reference Guide Service Reference Guide Contents 1 Installing the Operating System 2 Setup Utilities and Diagnostics Features 3 Desktop Management 4 Ultra ATA Drive Guidelines and Features 5 Identifying the Chassis, Routine Care, and Disassembly Preparation 6 Removal and Replacement Procedures— Microtower (µT) Chassis 7 Removal and Replacement Procedures— Small Form Factor (SFF) Chassis AConnector Pin Assignments BPower Cord Set Requirements CPOST Error Messages DTroubleshooting Without Diagnostics ESystem Board and Riser Board Reference Designators Installing the Operating System 1.0.1 Installing or Upgrading Device Drivers 1.0.2Creating a Bootable Diskette or USB Flash Media Device 1.1HP Software Setup Utilities and Diagnostics Features 2.1Power-On Self-Test(POST) 2.2 Computer Setup Utilities 2.2.1 Using Computer Setup (F10) Utilities 2.2.2 Computer Setup Menu Transfer Mode Translation Mode (IDE disks only) Translation Parameters (IDE disks only) Multisector Transfers (IDE disks only) Removable Media Boot Primary IDE Controller Secondary IDE Controller BIOS IDE DMA Transfers Shortcut to Temporarily Override Boot Order one time CTRL+ALT+DEL Page F9=Boot Menu Storage Boot Order F10=Setup F12=Network Service Boot Page Num Lock 2.3 Diagnostics for Windows 2.3.1Detecting Diagnostics for Windows 2.3.2 Installing Diagnostics for Windows 2.3.3Using Categories in Diagnostics for Windows Menu Bar—File,Categories, Navigation, Level, Tab, Help 2.3.4Running Diagnostic Tests in Diagnostics for Windows 2.4Configuration Record 2.4.1 Installing Configuration Record 2.4.2 Running Configuration Record 2.5Remote Diagnostics Enabling Agent 2.5.1Installing or Upgrading Remote Diagnostics Enabling Agent 2.5.2Running the Remote Diagnostics Enabling Agent 2.6 Protecting the Software 2.7 Restoring the Software Desktop Management 3.1Initial Configuration and Deployment 3.2 Remote System Installation 3.3Software Updating and Management 3.3.1 HP Client Manager Software 3.3.2 Altiris Client Management Solutions 3.3.3 System Software Manager 3.3.4 Proactive Change Notification (PCN) 3.3.5 Subscriber’s Choice 3.4 ROM Flash 3.4.1Remote ROM Flash 3.4.2HPQ Flash 3.4.3 FailSafe Boot Block ROM 3.4.4 Replicating the Setup 3.4.5 Dual-StatePower Button 3.4.6Power Management 3.4.7 World Wide Web Site 3.4.8 Building Blocks and Partners 3.5Asset Tracking and Security Security Features Overview (Continued) 3.5.1 Password Security 3.5.2 Establishing a Setup Password Using Computer Setup 3.5.3Establishing a Power-OnPassword Using Computer Setup Entering a Power-OnPassword Entering a Setup Password Changing a Power-Onor Setup Password Deleting a Power-Onor Setup Password National Keyboard Delimiter Characters Clearing Passwords 3.5.4DriveLock Using DriveLock DriveLock Applications 3.5.5 Master Boot Record Security 3.5.6 Before You Partition or Format the Current Bootable Disk 3.5.7Cable Lock Provision 3.5.8 Fingerprint Identification Technology 3.6Fault Notification and Recovery 3.6.1 Drive Protection System 3.6.2 Surge-TolerantPower Supply 3.6.3 Thermal Sensor Ultra ATA Drive Guidelines and Features 4.1Ultra ATA Jumpers 4.2Ultra ATA Cables 4.2.1 Cable Layout Single-DriveCable 4.3Drive Installation Guidelines 4.3.1 Device Classes General Attach Guidelines 4.3.2Attach Sequence Rules by Class Priority 4.3.3Attach Sequence Worksheet Example 1: Three Device Installation Sample Example 2: Four Device Installation Sample 4.3.4Additional Drive Application Notes 4.4 SMART 4.5 Drive Capacities Page Identifying the Chassis, Routine Care, and Disassembly Preparation 5.1Chassis Designations 5.1.1 Microtower (µT) 5.1.2 Small Form Factor (SFF) 5.2Electrostatic Discharge Information 5.2.1 Generating Static 5.2.2 Preventing Electrostatic Damage to Equipment 5.2.3 Personal Grounding Methods and Equipment 5.2.4 Grounding the Work Area 5.2.5Recommended Materials and Equipment 5.3Routine Care 5.3.1General Cleaning Safety Precautions 5.3.2Cleaning the Computer Case 5.3.3 Cleaning the Keyboard 5.3.4Cleaning the Monitor 5.3.5Cleaning the Mouse 5.4Service Considerations 5.4.1 Power Supply Fan 5.4.2Tools and Software Requirements 5.4.3Screws 5.4.4 Cables and Connectors 5.4.5Hard Drives 5.4.6Lithium Coin Cell Battery Removal and Replacement Procedures— Microtower (µT) Chassis 6.1Preparation for Disassembly 6.2 External Security Devices 6.2.1 Installing a Cable Lock 6.2.2 Installing a Padlock 6.3Access Panel 6.4Front Bezel Page Page 6.5Front Drive Bezels 6.5.1 5.25" Drive Bezel Blank 6.5.2 Diskette Drive Bezel 6.5.3 3.5" Drive Bezel Blank 6.6Memory Modules 6.7 Expansion Cards 6.7.1Expansion Slot Cover 6.7.2 PCI Expansion Card Page 6.8 Drives 6.8.1Drive Positions 6.8.2Removing a Drive Disconnecting Optical Drive Cables Disconnecting Diskette Drive Cables Disconnecting Hard Drive Cables Releasing the Drives 6.8.3Installing a Drive Connecting Optical Drive Cables Connecting Diskette Drive Cables Connecting Hard Drive Cables 6.9Chassis Fan 6.10Front I/O Panel Housing Assembly 6.11Front I/O Devices 6.12Power Switch Assembly Page 6.13Processor and Heatsink 6.14System Board 6.15 Battery 6.15.1Type 1 Battery Holder 6.15.2Type 2 Battery Holder 6.15.3Type 3 Battery Holder 6.16Speaker 6.17Power Supply Removal and Replacement Procedures— Small Form Factor (SFF) Chassis 7.1Preparation for Disassembly 7.2External Security Devices 7.2.1 Cable Lock 7.2.2 Padlock 7.3Computer Access Panel 7.4Front Bezel 7.5Front Drive Bezels 7.6Memory Modules 7.7PCI Expansion Card Page Page 7.8Drives 7.8.1Drive Positions 7.8.2Cable Routing 7.8.3Optical Drive Page Page 7.8.4External 3.5-inchDrive Page 7.8.5Primary Hard Drive Page 7.9Front I/O Devices 7.10Power Switch Assembly 7.11System Board 7.12Chassis Fan 7.13 Battery 7.13.1Type 1 Battery Holder 7.13.2Type 2 Battery Holder 7.14Processor and Heatsink 7.15Speaker 7.16Power Supply Page Connector Pin Assignments Ethernet RJ-45 Ethernet AUI Parallel Interface Serial Interface, Powered and Non-Powered USB Microphone Connector and Icon (1/8" miniphone) Pin Headphone Line-InAudio Line-OutAudio SCSI Low Voltage Differential/Single Ended (LVD/SE) Ultra SCSI External Infrared Transceiver Monitor ATA/ATAPI (IDE) Standard Drive Cable Connector 20-PinPower 4-PinPower (for CPU) Power Cord Set Requirements General Requirements Country-SpecificRequirements POST Error Messages Page Page Page Page Page Page Page Troubleshooting Without Diagnostics Preliminary Checklist Solving Minor Problems Solving Minor Problems (Continued) Solving Power Supply Problems Solving Diskette Problems Solving Hard Drive Problems Solving Hard Drive Problems (Continued) Advanced > Power-On Storage > Storage Options Advanced Boot Order list Solving Display Problems Solving Display Problems (Continued) Page Solving Audio Problems Solving Audio Problems (Continued) Output Mode Solving Printer Problems Solving Keyboard and Mouse Problems Solving Hardware Installation Problems Solving Hardware Installation Problems (Continued) Solving Network Problems Solving Network Problems (Continued) Network Solving Memory Problems Solving Processor Problems Solving CD-ROMand DVD Problems Solving Drive Key Problems Solving Internet Access Problems Solving Internet Access Problems (Continued) 1. Select Start > Control Panel Internet Options Select Start > Control click the Device Manager Ports (COM & LPT) Properties Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible Codes (Continued) Beeps Possible Cause Recommended Action Page System Board and Riser Board Reference Designators Page Memory AMD-BasedSystems Intel-BasedSystems DIMM Sockets Page Page Index