HP Web-Based Enterprise Services 4.5 manual Ccat Known Issues, General Ccat Issues

Computer Crash Analysis Tool

3.1 Summary

3.1 Summary

Computer Crash Analysis Tool (CCAT) is a software application that enables Hewlett-Packard Customer Services engineers and system administrators to analyze operating system crashes.

CCAT matches information collected about a crash against a set of operating system-specific rules to determine if the footprint of the collected crash data matches any known crash data footprints for which a solution or corrective action has been found.

Once the footprint has been created, CCAT can perform the following functions automatically:

•Email information about the crash to the system administrator or other designated local addressee.

•Analyze the crash file and produce a results file.

CCAT also can be run at any time as a GUI (see the CCAT User Guide for details).

3.2 Supported Products

CCAT can analyze crashes on the following operating systems. Note that WEBES can be installed on additional operating systems such as HP-UX and Linux, but that CCAT does not yet analyze crashes native to those systems.

•Microsoft® Windows 2000, Windows server 2003 (any edition) and Windows XP(Professional edition only)

•HP OpenVMS Alpha versions 7.3–1 or higher

3.3CCAT Known Issues

The issues described in the following sections are specific to CCAT.

•3.3.2 Windows CCAT Issues

•3.3.3 OpenVMS CCAT Issues

See Section 1.6 WEBES Known Issues for overall suite issues.

3.3.1 General CCAT Issues

The following known issues affect CCAT on Windows.

Rev. 9/8/06

3–2 Web-Based Enterprise Services Release Notes