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IBM T400F manual Getting Help, Warranty

Models: T400F T400

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Getting Help

Getting Help

If you need assistance while installing or operating your IBM TotalStorage LTO Ultrium 2 Tape Drive, contact your OEM Product Application Engineer (PAE).

Warranty

The warranty for this product is negotiated on a per-customer basis.

104IBM TotalStorage LTO Ultrium 2 Tape Drive

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IBM T400F manual Getting Help, Warranty, The warranty for this product is negotiated on a per-customer basis

Contents

Setup, Operator, and Service Guide IBM TotalStorage LTO Ultrium 2 Tape DriveModels T400 and T400F GA32-0455-00Page Setup, Operator, and Service Guide IBM TotalStorage LTO Ultrium 2 Tape DriveModels T400 and T400F GA32-0455-00First Edition November Contents SpecificationsInstalling the Tape Drive ChapterChapter 6. Resolving Problems Chapter 4. Operating the Tape DriveChapter 7. Servicing the Tape Drive Appendix A. Tools and SuppliesGlossary Index vi IBM TotalStorage LTO Ultrium 2 Tape Drive Caution Notice Safety and Environmental NoticesDanger Notice Laser Safety and Compliance Attention NoticePreface Intended AudienceRelated Publications IBM Ultrium Publicationsx IBM TotalStorage LTO Ultrium 2 Tape Drive Chapter 1. Introduction Sleep Mode Cartridge CompatibilitySpeed Matching and Channel Calibration Supported Servers and Operating Systems Supported ServersSupported Operating Systems Supported SAN Components for Fibre Channel AttachmentPhysical Characteristics of the SCSI Interface v Cyclic redundancy check CRC - an error-checking techniqueSCSI Attachment SpeedInstalling, Removing, or Resetting a Drive on an Active SCSI Bus Address AssignmentsFibre Channel Attachment Supported TopologiesSwitched Fabric Type of Fibre Channel Connection to ServerAddress Assignments The Ultrium 2 Tape Drive’s Fibre Channel interface facilitates data at 2 Gb/s 200 MB/s. It automatically negotiates to a rate of 1 Gb/s 100 MB/s if the system or switch to which it connects does not support the 2-Gb rate if this is the case, you may experience performance degradation. You can force the drive to an explicit speed by placing jumpers on the Fibre Channel FC configuration/status connector. For more information, see “Step 4. Change the Link Services of the Drive optional” on pageSpeed Physical Characteristics of the Fibre Channel Interface Installing, Removing, or Resetting a Drive on an Active Fibre ChannelWorld Wide Names 8 IBM TotalStorage LTO Ultrium 2 Tape DriveSupported Device Drivers 10 IBM TotalStorage LTO Ultrium 2 Tape Drive Chapter 2. Specifications SpecificationPhysical Specifications Power SpecificationsEnvironmental Specifications for both interface types Environmental FactorOperating StorageChapter 3. Installing the Tape Drive Library/Drive Interface LDI or RS-422 interface connector Rear View of the SCSI DriveFeature switches SCSI connector SCSI ID connector Power connector Rear View of the Fibre Channel Drive Chapter 3. Installing16 IBM TotalStorage LTO Ultrium 2 Tape Drive Step 2. Remove Power from the EnclosureStep 1. Unpack the Drive Step 3. Set the SCSI ID or Arbitrated Loop Physical Address Setting the SCSI ID SCSI Drive OnlySetting the SCSI ID with Jumpers Setting the SCSI ID with a SCSI ID Switch Setting the SCSI ID Through the LDI InterfaceSupplying TERMPOWER SCSI Drive Only Figure 5. SCSI ID settings on the SCSI ID connectorSetting the Arbitrated Loop Physical Address Fibre Channel Drive Only Setting the Loop ID to Provide Status About the Loop use soft Setting the Loop ID to Provide Additional Loop IDs ALPA in Figure 7 on page Step 4. Change the Link Services of the Drive optional4. Place jumpers on the pins that you identified in steps 1 and 5 through CharacteristicFibre Channel Step 5. Mount the Tape Drive into the Enclosure Step 6. Connect and Test Power to the Tape Drive Step 7. Connect the Internal SCSI or Fibre Channel CableStep 9. Run Drive Diagnostics Step 10. Install the Device DriversStep 8. Connect the Internal LDI Cable optional Connect the External SCSI Interface to the ServerStep 12. Connect the External LDI Interface to the Server optional Step 13. Configure the Tape Drive to the Server, Switch, or HubConnect the External Fibre Channel Interface to the Server 30 IBM TotalStorage LTO Ultrium 2 Tape Drive Figure 9. Front view of the IBM TotalStorage LTO Ultrium 2 Tape Drive Chapter 4. Operating the Tape DriveStatus light Unload button Single-character display Single red dot Status Light The tape drive has no power or is powered offThe tape drive is powered on and is idle cartridge during the power-on cycle. In this case, the driveUnload Button Single-Character DisplaySingle Red Dot Chapter 4. OperatingInserting a Tape Cartridge Figure 10. Inserting a cartridge into the Ultrium 2 Tape DriveCleaning the Drive Head Removing a Tape CartridgeSelecting a Diagnostic or Maintenance Function Function Code 1 - Run SCSI or Fibre Channel Tape Drive DiagnosticsFunction Code 3 - Create FMR Tape Table 9. Diagnostic and maintenance functions continuedFunction Code 2 - Update Tape Drive Firmware from FMR Tape Table 9. Diagnostic and maintenance functions continued Function Code 4 - Force a Drive DumpFunction Code 5 - Copy the Drive Dump to Tape at Beginning of Tape 38 IBM TotalStorage LTO Ultrium 2 Tape DriveRunning a SCSI Wrap Test Table 9. Diagnostic and maintenance functions continuedFunction Code 6 - Run SCSI or Fibre Channel Wrap Test Table 9. Diagnostic and maintenance functions continued Testing the Circuitry at the Drive’s Fibre Channel ConnectorTesting the Circuitry at the Fiber Cable Running a Fibre Channel Wrap TestFunction Code 8 - Convert FMR Tape to Scratch Tape Table 9. Diagnostic and maintenance functions continuedFunction Code 7 - Run LDI or RS-422 Wrap Test Table 9. Diagnostic and maintenance functions continued Function Code 9 - Display Error Code LogFunction Code A - Clear Error Code Log Function Code C - Insert Cartridge into Tape DriveFunction Code F - Fast Read/Write Test Table 9. Diagnostic and maintenance functions continuedFunction Code E - Test Cartridge & Media Table 9. Diagnostic and maintenance functions continued Function Code P or U - Enable or Disable Post Error ReportingFunction Code H - Test Head Function Code L - Reserved for Future UseExiting Maintenance Mode Updating the FirmwareUpdating Firmware through the SCSI or Fibre Channel Interface Updating Firmware through the Library/Drive InterfaceUpdating the Firmware with an FMR Tape Cartridge 46 IBM TotalStorage LTO Ultrium 2 Tape DriveChapter 5. Using the Media Figure 11. The IBM TotalStorage LTO Ultrium 200 GB Data CartridgeData Cartridge Cleaning Cartridges Chapter 5. Using the MediaSetting the Write-Protect Switch Handling the CartridgesProvide Training Ensure Proper PackagingProvide Proper Acclimation and Environmental Conditions Perform a Thorough InspectionHandle the Cartridge Carefully Example Split Cartridge Case Examples of Cartridge ProblemsExample Improper Placement of Leader Pin Repositioning or Reattaching a Leader Pin Repositioning a Leader PinFigure 18. Rewinding the tape into the cartridge 56 IBM TotalStorage LTO Ultrium 2 Tape DriveReattaching a Leader Pin Leader pin attach tool seeCartridge manual rewind tool see Pin supplies seeThe following procedure describes how to reattach a leader pin counterclockwise to bring the tape edge toward the cartridge door Place a new C-clip into the retention groove 13. Use your fingers to remove the leader pin from the cavity Environmental and Shipping Specifications for Tape Cartridges Disposing of Tape Cartridges Ordering Media SuppliesIBM Part Number Product DescriptionOrdering Custom Bar Code Labels Table 12. Authorized suppliers of custom bar code labelsIn America In Europe and AsiaDo this Chapter 6. Resolving ProblemsIf the problem is this Methods of Receiving Errors and Messages 66 IBM TotalStorage LTO Ultrium 2 Tape DriveCause and Action Descriptions and Corrective Actions for Errors and MessagesCode 68 IBM TotalStorage LTO Ultrium 2 Tape Drive CodeCause and Action For Problems with Writing Data For Problems with Reading DataCode Cause and ActionCode Cause and ActionFor SCSI drive For Fibre Channel driveUsing Sense Data Obtaining Error Information from the RS/6000 or pSeries Example of a Drive Error Log Figure 26. Example of an AIX ERRPT Drive Error Logrmt2 tapeExample of a SCSI Bus Error Figure 27. Example of an error that suggests a SCSI bus problemObtaining a Drive Dump Using the Drive to Obtain a DumpUsing a Device Driver Utility to Obtain a Dump Viewing the Drive Error Log Resolving Problems Reported by the Server Fixing SCSI Bus ErrorsFixing a Consistent Error with a Single Drive on a SCSI Bus Fixing a Consistent Error with Multiple Drives on a SCSI Bus78 IBM TotalStorage LTO Ultrium 2 Tape Drive Fixing an Intermittent Error with a Single Drive on a SCSI BusFixing an Intermittent Error with Multiples Drives on a SCSI Bus Fixing a Consistent Error with a Single Drive on a Fibre Channel Loop Fixing Fibre Channel ErrorsStarting Problem Determination Fixing a Consistent Error in a Point-to-Point Topology 80 IBM TotalStorage LTO Ultrium 2 Tape DriveFixing Intermittent Fibre Channel Errors Resolving Media-Related Problems Chapter 7. Servicing the Tape Drive Removing a SCSI Tape Drive from an EnclosureRemoving a Fibre Channel Tape Drive from an Enclosure 84 IBM TotalStorage LTO Ultrium 2 Tape DriveManually Removing a Tape Cartridge Removing the CartridgeFigure 30. Determining whether the tape is broken 86 IBM TotalStorage LTO Ultrium 2 Tape Drivethe loader motor gear This procedure must be performed only by trained service personnel Fixing an Internal Jam4. Examine the drive to determine the cause of the problem Figure 32. Rewinding the leader pin into the tape cartridge 90 IBM TotalStorage LTO Ultrium 2 Tape Drive10. Manually rotate the loader motor gear see 92 IBM TotalStorage LTO Ultrium 2 Tape Drive retracts and occupies the opening to the drive see in Figure17. Reassemble the tape drive by reversing the preceding steps Product Description Appendix A. Tools and SuppliesIBM Part Number 96 IBM TotalStorage LTO Ultrium 2 Tape Drive Appendix B. TapeAlert Flags TapeAlert Flags Supported by the DriveFlag FlagFlag FlagFlag DescriptionFlag FlagFlag Description100 IBM TotalStorage LTO Ultrium 2 Tape Drive Notices TrademarksElectronic Emission Notices Special Considerations for Electromagnetic CompatibilityIBM TotalStorage LTO Ultrium 2 Tape Drive Models T400 and T400F Federal Communications Commission FCC Class B StatementEuropean Union EU Electromagnetic Compatibility Directive Germany Electromagnetic Compatibility DirectiveJapan VCCI Class B ITE Electronic Emission Statement NoticesThe warranty for this product is negotiated on a per-customer basis WarrantyGetting Help Numbers and Symbols GlossaryA. See ampere adapter. See adapter cardC. See Celsius cartridge. See tape cartridgecartridge memory. See LTO cartridge memory data compression. See compressionFibre Channel configuration/status connector drive sense data. See SCSI drive sense data dump. See drive dumpduplex. See duplex transmission e-mail. See electronic mailhead. See drive head FMR tape. See field microcode replacement tapeGb. See gigabit GB. See gigabyte LID/status connector. See loop identifier LID/status connector I/O. See input/outputLAN. See local area network LDI. See Library/Drive Interface LED. See light-emitting diodelog sense data. See SCSI log sense data loop ID. See loop identifierLTO. See Linear Tape-Open LTO-CM. See LTO cartridge memory LTO-DC. See LTO Data Compressionnative sustained data transfer rate. See data transfer rateSC. See subscription channel connector s. See second SAN. See Storage Area NetworkSCSI. See Small Computer Systems Interface SCSI interface. See Small Computer Systems Interfacesecond. One sixtieth of a minute tape drive. See IBM TotalStorage LTO Ultrium 2 Tape Drive TotalStorage LTO Ultrium 2 Tape Drive. See IBMTotalStorage LTO Ultrium 2 Tape Drive transfer rate. See data transfer rateWAN. See wide area network web. See World Wide Web116 IBM TotalStorage LTO Ultrium 2 Tape Drive Index A continuedFibre Channel connector obtaining from RS/6000 or pSeries serversreported to enclosure assigning an addressPage continued continuedPage 122 IBM TotalStorage LTO Ultrium 2 Tape Drive Page GA32-0455-00