
Table 13. Troubleshooting tips for the IBM TotalStorage LTO Ultrium 2 Tape Drive (continued)
If the problem is this.... | Do this.... |
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|
The tape drive does not respond to | Press and hold the unload button on the drive for 10 seconds to force a drive |
server commands. | dump. The drive will save the dump and then reboot to allow communication |
| to the drive to occur. Do not cycle power, as this will erase the contents of |
| the dump. |
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Methods of Receiving Errors and Messages
Use Table 14 as a guide for identifying error codes and message codes reported by the Ultrium 2 Tape Drive, its enclosure (if applicable), or the server.
Note: The codes on the
Table 14. Methods of receiving errors and messages for the IBM TotalStorage LTO Ultrium 2 Tape Drive
If the error or message was | Do this.... |
presented by.... |
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|
|
The enclosure’s display (if the tape | Refer to the documentation for the enclosure. |
drive is enclosed in a library or |
|
autoloader) |
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|
|
The tape drive’s | See Table 15 on page 67. To determine the meaning of status light activity, |
display and the status light flashes | see “Status Light” on page 32. |
amber |
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|
The tape drive’s | See Table 9 on page 36. To determine the meaning of status light activity, |
display and the status light is solid | see “Status Light” on page 32. |
amber |
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|
SCSI log sense data (such as | See Appendix B, “TapeAlert Flags” on page 97, Table 15 on page 67, or |
TapeAlert flags), SCSI drive sense | “Using Sense Data” on page 71. |
data, or Fibre Channel autosense data |
|
at the server console |
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Drive sense data sent to a library (if | Refer to your library’s documentation, then see Table 15 on page 67. |
the tape drive is enclosed in a library) |
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The tape drive’s error log | See Table 15 on page 67 and “Viewing the Drive Error Log” on page 76. |
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