Solving Other Problems

Symptom

Cause

Solution

 

 

 

Printer

The power cord is not

Turn off the printer, confirm that the

power is not

correctly plugged into

power cord is correctly plugged into the

on.

the outlet.

outlet, and then turn on the printer.

 

 

 

 

Something is wrong

Plug another electrical appliance into

 

with the outlet con-

the outlet and see whether it operates

 

nected to the printer.

properly.

 

 

 

 

The power switch is

Turn the power switch off (O position),

 

not correctly turned

then turn it back to the on (I position).

 

on (I position).

 

 

 

 

 

The printer is con-

Use a power source with the specifica-

 

nected to an outlet

tions listed in appendix A, “Technical

 

with a voltage or fre-

Specifications.”

 

quency that does not

 

 

match the printer

 

 

specifications.

 

 

 

 

Data was

An error message is

Handle according to the message dis-

sent to the

displayed in the mes-

played.

printer, but it

sage window.

 

doesn’t print.

 

 

A job may be can-

Click the User Authentication/Account

 

celled if user authen-

Track button in the printer driver, and

 

tication or account

then type in the necessary information

 

track settings are

before printing.

 

specified.

 

 

 

 

The control

One of the cartridges

Remove the toner cartridges and check

panel dis-

may be defective.

them for damage. If one is damaged,

plays

 

replace it.

TONER

 

 

You printed with

See the specifications in Appendix A.

LOW much

heavy toner cover-

 

sooner than

age.

 

expected.

 

 

You can’t

The tray is empty.

Check that at least Tray 1 is loaded

print the con-

 

with media, in place, and secure.

figuration

 

 

The printer’s covers

Make sure the covers are closed

page.

aren’t closed

securely. Close all covers gently to

 

 

securely.

avoid jarring the printer. Make sure the

 

 

waste toner bottle and toner cartridges

 

 

are installed correctly.

 

 

 

 

There is a media

Clear the media misfeed.

 

misfeed.

 

 

 

 

Solving Other Problems

193

Page 207
Image 207
Konica Minolta C20P manual Solving Other Problems 193, LOW much