Symptom

Cause

Solution

 

 

 

Not all pages

The printer has the

Check your cable.

print.

wrong kind of cable,

 

 

or the printer is not

 

 

configured for the

 

 

correct cable and

 

 

port.

 

 

 

 

 

The Cancel key was

Make sure no one pressed the Cancel

 

pressed.

key while your job was printing.

 

 

 

 

The tray is empty.

Check that the trays are loaded with

 

 

media, in place, and secure.

 

 

 

 

A document is printed

Print the overlay file using a suitable

 

with an overlay file

driver.

 

which has been cre-

 

 

ated by an unsuit-

 

 

able driver.

 

 

 

 

Printer

The power cord is not

Turn off the printer, confirm that the

resets or

correctly plugged into

power cord is correctly plugged into the

turns off fre-

the outlet.

outlet, and then turn on the printer.

quently.

 

 

A system error

Contact Technical Support with the

 

 

occurred.

error information.

 

 

 

You are

Media or settings are

Make sure that you are using correct

experienc-

not correct.

media.

ing duplex

 

„ See “Media Specifications” on page

(double-

 

 

100.

sided) prob-

 

 

 

lems.

 

„ Do not duplex (double-sided) enve-

 

 

lopes, labels, postcards, thick stock,

 

 

glossy, or transparencies.

 

 

„ Make sure that you have not mixed

 

 

media types in Tray 1.

 

 

 

 

 

Make sure that your document has

 

 

more than one page.

 

 

 

 

 

In the Windows printer driver (Layout/

 

 

Print Type), choose “Double-Sided.”

 

 

 

 

 

For N-up on duplexed pages, choose

 

 

Collate only in the Windows driver’s

 

 

Basic Tab. Do not set collation in the

 

 

application.

 

 

 

196

Solving Other Problems

Page 210
Image 210
Konica Minolta C20P manual 196