Lantronix manual XPress DR+ User Guide 101

Chapter 13: Troubleshooting and Technical Support

Problem/Message	Reason	Solution
You can ping the device server,	There may be an IP	Turn the device server off and
but not Telnet to the device server	address conflict on your	then issue the following
on port 9999.	network	commands at the DOS prompt
	You are not Telneting to	of your computer:
	port 9999.	ARP -D X.X.X.X (X.X.X.X is the
	The Telnet configuration	IP of the device server).
	port (9999) is disabled	PING X.X.X.X (X.X.X.X is the
	within the device server	IP of the device server).
	security settings.	If you get a response, then
		there is a duplicate IP address
		on the network. If you do not
		get a response, use the serial
		port to verify that Telnet is not
		disabled.
The device server appears to be	If you are sure that the	Use the Connect Mode option
set up correctly, but you are not	serial port setting is	C0 for making a connection to
communicating with your device	correct, then you may not	the device server from the
attached to the device server	be connecting to the	network. Use Connect Mode
across the network.	correct socket of the	option C1 or C5 for a
	device server.	connection to the network from
	Another possibility is that	the device server.
	the device server is not
	set up correctly to make a
	good socket connection to
	the network.
When connecting to the Web	Your computer is not able	Make sure that port 30718
Manager within the device server,	to connect to port 30718	(77FEh) is not blocked with any
the "No Connection With The	(77FEh) on the device	router that you are using on the
Device Server" message displays.	server.	network. Also, make sure that
		port 77FEh is not disabled
		within the Security settings of
		the device server.

XPress DR+ User Guide 101