The TMM implements the SEL as specified in the IPMI 2.0 specification. The SEL is accessible regardless of the system power state through the TMM in-band and out-of-band interfaces.

For more information about viewing the SEL, refer to the ThinkServer Management Module User Guide, which is available for download at:

http://www.lenovo.com/ThinkServerUserGuides

Basic troubleshooting tables

Use the basic troubleshooting information to find solutions to problems that have definite symptoms.

ThinkServer EasyStartup program problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page 179 for the subsequent steps you should check after using the information in this topic. If the problem still cannot be solved, seek technical assistance. See Chapter 8 “Getting information, help, and service” on page 185.

Note: If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6 “Installing, removing, or replacing hardware” on page 81.

Symptom

 

Action

 

 

 

The ThinkServer EasyStartup DVD does not start.

1.

Ensure that the server supports the ThinkServer

 

 

EasyStartup program and has a bootable DVD drive

 

 

installed or a bootable external DVD drive attached.

 

2.

Ensure that you have set the optical drive with the

 

 

ThinkServer EasyStartup DVD installed as the first

 

 

startup device. See “Selecting a startup device” on

 

 

page 64.

 

3.

Verify if the optical drive or the disc has problems.

 

 

See “Optical drive problems” on page 180.

 

 

The operating system installation program continuously

Make more space available on the hard disk drive.

loops.

 

 

 

 

 

The ThinkServer EasyStartup program cannot start the

1.

Ensure that the operating system medium is

operating system medium.

 

supported by the ThinkServer EasyStartup program

 

 

version your are using. For a list of the supported

 

 

operating systems, refer to the user guide and

 

 

compatibility notes for the ThinkServer EasyStartup

 

 

program through the program main interface. See

 

 

“Starting the ThinkServer EasyStartup program” on

 

 

page 68.

 

2.

Verify if the optical drive or the disc has problems.

 

 

See “Optical drive problems” on page 180.

 

 

 

Optical drive problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page 179 for the subsequent steps you should check after using the information in this topic. If the problem still cannot be solved, seek technical assistance. See Chapter 8 “Getting information, help, and service” on page 185.

Notes:

If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6 “Installing, removing, or replacing hardware” on page 81.

180ThinkServer RD430 User Guide

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Lenovo RD430 manual Basic troubleshooting tables, ThinkServer EasyStartup program problems, Optical drive problems