Lexmark 3400 Series Troubleshooting

Troubleshooting

•“Setup troubleshooting” on page 58

•“Print troubleshooting” on page 61

•“Copy troubleshooting” on page 64

•“Scan troubleshooting” on page 65

•“Fax troubleshooting” on page 67

•“Jams and misfeeds troubleshooting” on page 68

•“Memory card troubleshooting” on page 70

•“Error messages” on page 71

•“Removing and reinstalling the software” on page 74

Setup troubleshooting

Incorrect language appears on the display

1Press to turn off the printer.

2Press and hold followed by until the display reads Language Reset.

3Release the buttons.

4Press or repeatedly until the language you want appears on the display.

5Press to save.

Power button is not lit

1Disconnect the power cord from the wall outlet, and then from the printer.

2Plug the cord all the way into the power supply on the printer.

2

1

3Plug the cord into an electrical outlet that other electrical devices have been using.

4If the light is not on, press .

Software does not install

The following operating systems are supported:

•Windows 98/Me

•Windows 2000

•Windows XP

58

Contents

Main Safety information Contents Page Page Page Page Page Finding information about the printer Page Page Page Setting up the printer Checking the box contents Learning about the printer Understanding the parts of the printer Using the control panel buttons and menus Using the control panel Navigating the control panel menus Using the Copy menu Using the Photo Card menu Page Learning about the software Using the printer software Using the Imaging Studio Page Using the All-In-One Center Opening the All-In-One Center Using the Scanning & Copying tab Using the Saved Images tab Using the Maintain/Troubleshoot link Using the Solution Center Using Print Properties Opening Print Properties Using the Save Settings menu Using the I Want To menu Using the Options menu Using the Photo Editor Using the Web Toolbar Using Fast Pics Loading paper and original documents Loading paper Loading various paper types Page Page Loading original documents on the scanner glass Printing Changing the paper type Printing a document Printing a Web page Printing the text and photos from a Web page Printing cards Printing envelopes Printing transparencies Printing collated copies Printing multiple pages on one sheet Printing the last page first (reverse page order) Working with photos Retrieving and managing photos Inserting a memory card Using a PictBridge-enabled digital camera to control printing photos Transferring digital photos to a computer Browsing and selecting photos stored on the computer Printing photos Printing photos stored on a memory card using the proof sheet Printing photos stored on a memory card using Fast Pics Printing photos from a digital camera using DPOF Printing photos stored on the computer using the Imaging Studio Customizing photos Creating and printing a scrapbook or album page Adding text captions to a photo page Page Copying Making a copy Copying 4 x 6 photos Customizing copy settings Specifying the size of paper loaded Setting the copy quality Making a copy lighter or darker Enlarging or reducing an image Repeating an image on one page using the computer Scanning Scanning an item Scanning a text-only document Scanning a text and graphics document Saving a scanned image Customizing scan settings Scanning documents or images for e-mailing Scanning text for editing Scanning images for editing Scanning clear images from magazines or newspapers Faxing Sending a fax using the software Receiving a fax using the software Page Maintaining the printer Changing a print cartridge Removing a used print cartridge Installing a print cartridge Page Achieving better print quality Improving print quality Aligning the print cartridge using the computer Cleaning the print cartridge nozzles Wiping the print cartridge nozzles and contacts Preserving the print cartridge Cleaning the scanner glass Ordering supplies Using genuine Lexmark print cartridges Page Troubleshooting Setup troubleshooting Incorrect language appears on the display Power button is not lit Software does not install Page does not print Page Cannot print from digital camera using PictBridge Print troubleshooting Improving print quality Poor text and graphic quality Poor quality at the edges of the page Print speed is slow Printer does not print or respond Partial document or photo prints Copy troubleshooting Copier does not respond Scanner unit does not close Poor copy quality Partial document or photo copies Scan troubleshooting Scanner does not respond Scan was not successful Scanning takes too long or freezes the computer Poor scanned image quality Partial document or photo scans Cannot scan to an application Fax troubleshooting Tips for faxing using the Imaging Studio Cannot send or receive a fax Cannot print a fax or received fax has poor print quality Received fax is blank Jams and misfeeds troubleshooting Paper jam in the printer Paper jam in the paper support Paper or specialty media misfeeds Printer does not feed paper, envelopes, or specialty media Banner paper jams Memory card troubleshooting Memory card cannot be inserted Nothing happens when a memory card is inserted Error messages on display Error messages Alignment problem... Cartridge Error Cartridge missing Change paper or photo size setting... Clear the carrier jam... Clear the paper jam... Color ink low Computer not connected Insert camera/memory card. Invalid photo/paper size selection Load paper... No images have been selected. Removing and reinstalling the software Page Notices Trademarks Conventions Federal Communications Commission (FCC) compliance information statement European Community (EC) directives conformity Japanese VCCI notice Korean MIC statement Noise emission levels Waste from Electrical and Electronic Equipment (WEEE) directive ENERGY STAR Power consumption Product power consumption Power Saver Off mode Statement of Limited Warranty Page Page Index A B C D G H I J L Q R S T U W