Scan troubleshooting | Lexmark 3400 Series manual

•Unexpected characters

•White lines in print

If the light blinks, see “Error messages” on page 71.

Check the ink level, and install a new print cartridge if necessary.

If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.

See “Improving print quality” on page 54.

If you are copying or scanning from a newspaper, magazine, or glossy paper, see “Scanning clear images from magazines or newspapers” on page 49.

If the quality of the original document is not satisfactory, try using a clearer version of the document or image.

Place the document facedown on the scanner glass.

Partial document or photo copies

Make sure the document or photo is loaded correctly on the scanner glass.

Make sure the paper size being used matches the size you selected.

Scan troubleshooting

Scanner does not respond

If an error message is displayed, see “Error messages” on page 71.

If the light is not on, see “Power button is not lit” on page 58.

Make sure the printer is set as the default printer and is not on hold or paused.

1Click:

•In Windows XP Pro: Start Settings Printers and Faxes.

•In Windows XP Home: Start Control Panel Printers and Faxes.

•In Windows 2000: Start Settings Printers.

•In Windows 98/Me: Start Settings Printers.

2Double-click the name of your printer.

3Click Printer.

•Make sure no check mark appears next to Pause Printing.

•Make sure a check mark does appear next to Set As Default.

1Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software” on page 74.

2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.

aIn all countries or regions except the United States, select your country or region.

bClick the links for drivers or downloads.

cSelect your printer family.

65

Image 65

Lexmark 3400 Series manual Scan troubleshooting, Partial document or photo copies, Scanner does not respond

Contents

Series All-In-One Safety information Contents Working with photos Faxing Scan troubleshooting Please remove your camera to use your memory card Page Click View Users Guide including Setup Troubleshooting Where to findFinding information about the printer Description Description Where to find Click Warranty Information Limited Warranty informationClick Statement of Limited Warranty for Inkjet KnowledgeBase Web site Checking the box contents Setting up the printer Use Learning about the printerUnderstanding the parts of the printer Press Using the control panel buttons and menusUsing the control panel Using the Photo Card menu Using the Copy menuNavigating the control panel menus Menu item Action Menu item Action Learning about the software Using the printer softwareUsing the Imaging Studio Click Details Using the Scanning & Copying tab Using the All-In-One CenterOpening the All-In-One Center Select All-In-One Center Using the Saved Images tab Using the Maintain/Troubleshoot link Using the Solution CenterSelect Solution Center From this tab You can Opening Print Properties Using Print PropertiesUsing the Save Settings menu Using the I Want To menu Using the Photo EditorUsing the Options menu Using the Print Properties tabs From this section You can Using the Web ToolbarClick File Œ Save as Using Fast Pics Loading paper Loading paper and original documentsLoading various paper types Load up to Make sure Load up to Make sure Load up to Make sure Load up to Loading original documents on the scanner glass Changing the paper type PrintingPrinting a document Printing a Web Click Print Now Printing cardsPrinting photos or images from a Web Printing transparencies Printing envelopes Printing multiple pages on one sheet Printing collated copiesCollated Not collated Select the Print Last Page First check box Printing the last page first reverse page order Retrieving and managing photos Working with photosInserting a memory card Slot Memory card Click Save Photos to PC Browsing and selecting photos stored on the computerTransferring digital photos to a computer Click Browse Photos Click Show Folders Printing photos Printing photos from a digital camera using Dpof Printing photos stored on a memory card using Fast PicsClick View and Print Photos Click Print Album Click Show Folders Adding text captions to a photo Customizing photosCreating and printing a scrapbook or album Page Copying 4 x 6 photos CopyingMaking a copy Setting the copy quality Customizing copy settingsEnlarging or reducing an image Specifying the size of paper loaded Repeating an image on one page using the computer Scanning an item ScanningScanning a text-only document Click Scan Now Saving a scanned image Customizing scan settingsScanning a text and graphics document Click Display Advanced Scan Settings Click See More Scan SettingsAdvanced Scan Settings tabs Options Scanning documents or images for e-mailing Scanning images for editing Scanning text for editing Scanning clear images from magazines or newspapers Receiving a fax using the software Sending a fax using the softwareFaxing Click Scan and send a fax Click Preview Now Click Receive a fax or view settings/history Maintaining the printer Installing a print cartridgeChanging a print cartridge Removing a used print cartridgePage Cleaning the print cartridge nozzles Aligning the print cartridge using the computerAchieving better print quality Improving print quality Wiping the print cartridge nozzles and contacts Using genuine Lexmark print cartridges Cleaning the scanner glassPreserving the print cartridge Ordering supplies Recycling Lexmark products Refilling a print cartridge Setup troubleshooting TroubleshootingPower button is not lit Software does not install Does not print Page Cannot print from digital camera using PictBridge Print troubleshooting Poor text and graphic quality Print speed is slow Poor quality at the edges Copy troubleshooting Scanner does not respond Scan troubleshootingPartial document or photo copies Poor scanned image quality Scan was not successfulScanning takes too long or freezes the computer Tips for faxing using the Imaging Studio Fax troubleshootingPartial document or photo scans Cannot scan to an application Cannot print a fax or received fax has poor print quality Jams and misfeeds troubleshootingReceived fax is blank Paper jam in the printer Banner paper jams Paper or specialty media misfeedsPrinter does not feed paper, envelopes, or specialty media Nothing happens when a memory card is inserted Memory card troubleshootingError messages on display Memory card cannot be inserted Alignment problem Error messages Clear the paper jam Load paper Only one device or media card is allowed Removing and reinstalling the softwarePage Trademarks Avis de conformité aux normes de l’industrie du Canada European Community EC directives conformityIndustry Canada compliance statement Product power consumption Power consumptionMode Description Power consumption Watts Meter average sound pressure, dBA Power Saver Statement of Limited WarrantyOff mode Total energy usage Extent of limited warranty Limited warranty service Additional rights Limitation of liability Index Memory cards 36 PictBridge-enabled digital camera