Cannot print a fax or received fax has poor print quality
Ask that the sender:
•Check that the quality of the original document is satisfactory.
•Resend the fax. There may have been a problem with the quality of the telephone line connection.
•Increase the fax scan resolution.
Check the ink level, and install a new cartridge if necessary.
1Remove the print cartridge.
2Make sure the sticker and tape have been removed.
3Reinsert the print cartridge.
If the 
light is not on, see “Power button is not lit” on page 58.
Check for and clear any paper jams.
Received fax is blank
Ask the sender to verify the original document was loaded correctly.
Jams and misfeeds troubleshooting
Paper jam in the printer
To automatically eject the paper:
1Press and hold 
.
2Remove the paper from the paper exit tray. To manually remove the paper:
1Press 
to turn off the printer.
2Firmly grasp the paper, and gently pull it out.
3Press 
to turn the printer back on.
Paper jam in the paper support
1Press 
to turn off the printer.
2Firmly grasp the paper, and gently pull it out.
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