Troubleshooting 69
6 Troubleshooting
Check the following guide for the possible cause of a problem before contacting service.
Symptoms | Solutions | |
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| |
The system power does not turn | Check the power cable is connected correctly. | |
on. |
| |
Check the input voltage is correct. | ||
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| Check the main power switch is turned on. | |
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| If the system power does not turn on even if the power cable is connected correctly, | |
| please contact the service center. | |
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| |
The system power is turned on | Check the input mode of the system. Make sure the mode is set to VCS. | |
but no video data is displayed |
| |
Unplug the power cable and plug in again. | ||
on the monitor. | ||
| ||
|
| |
The subject is not clear enough | Adjust the camera brightness and white balance in User Preferences : Diagnostics | |
to see. | setting menu. | |
|
| |
The remote control is not | Check the battery. | |
working. |
| |
Make sure that the battery polarities are connected with (+) and | ||
| ||
|
| |
| Check the remote control contains three AAA batteries that are in good working | |
| condition. | |
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| |
| Verify whether objects are obstructing the sensor on the front of the camera. | |
|
| |
| Check that the LED on front of the camera flashes bright blue when you use the remote | |
| control. | |
|
| |
The image is not visible. | Verify that the blue LED on the front of the camera is lit, indicating that power is active, | |
| and reboot the system if necessary to verify that the camera turns on. | |
|
| |
The sound is not audible | If you are unable to hear the ringer when an incoming call arrives, adjust the Ring Tone | |
| Volume preference in User Preferences : Audio. Muffled audio reception from the far | |
| side may be caused by highly reverberant rooms. If you are experiencing poor audio | |
| reception, add more sound absorbency to the room and speak in close proximity to the | |
| microphone. | |
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| |
| Degradation in audio quality can also be caused by faulty microphones or dust and debris | |
| on the microphones. Do not use any kind of liquid or aerosol cleaner on the camera that | |
| includes microphones. A soft, slightly damp cloth is sufficient to clean the top surface of | |
| the units if necessary. | |
|
| |
| Ensure both ends are not muted. Verify that the audio out cables are properly connected | |
| to the monitor and that any external speaker systems are powered and configured | |
| correctly. | |
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6
Troubleshooting
