L l i n g Te c h n i c a l S u p p o r t | Monarch 9830, 9835, 9805

I f t h e P C a n d P r i n t e r A r e n ’ t C o m m u n i c a t i n g

If your PC is having trouble communicating with your printer, follow these steps:

Check any messages that occur at the printer and at the computer. See the following error message listing in this chapter for more information.

Make sure you are using the correct printer cable.

Make sure the cable is plugged into the correct port on the computer.

Compare your printer’s communications settings (especially flow control) with the settings on your PC. Your printer and PC communications should match. Print a test label to identify the printer’s communication settings.

Make sure the printer is online (ready to receive data).

If all of the above are correct, reset your printer. Try the function again. If you still can’t establish communications, call Technical Support.

R e s e t t i n g P r i n t e r s

Sometimes, the printer receives mixed signals and loses its ability to communicate. If this happens, reset the printer and attempt communication again. To reset the printer, turn off the printer, wait 15 seconds, and turn it back on.

When you turn off the printer, all the information set through the online configuration packets (A-M) is saved. See the sections in Chapter 2, "Configuring the Printer," for more information about each packet.

C a l l i n g Te c h n i c a l S u p p o r t

Technical support representatives are available Monday through Friday during regular business hours. Follow these steps before you call:

Diagnostics and Errors 8-5

Image 171

Monarch 9830, 9835, 9805, 9820 manual L l i n g Te c h n i c a l S u p p o r t, S e t t i n g P r i n t e r s

Contents

Monarch Printers Trademarks Canadian D.O.C. Warning Getting Started B L E O F C O N T E N T SPage Iii Creating Graphics Printing Diagnostics and Errors Vii Viii Page Page O u t T h i s M a n u a l T T I N G S T a R T E D E a t i n g a n M P C L I I F o r m a t P a c k e t F o r e Yo u B e g i n Type the following text field Type the following format header, in any text editorType the following constant text field Type the following bar code field Sample Batch Packet I l y S t a r t u p P r o c e d u r e s A r t i n g w i t h a D e s i g n T e r m i n i n g F o r m a t C o n t e n t s T e r m i n i n g t h e P r i n t a r e a6Getting Started A w i n g R o u g h S k e t c h e s I n g S u p p l y L a y o u t G r i d s Field Type Description Examples N s i d e r i n g F i e l d Ty p e s N s i d e r i n g F o n t s T e r c h a n g i n g P a c k e t sI n g t h e F o r m a t Wo r k s h e e t L l i n g i n t h e F o r m a t Wo r k s h e e t 12Getting Started N F I G U R I N G T H E P R I N T E R O u t D I P S w i t c h e s T t i n g C o m m u n i c a t i o n P a r a m e t e r s I n g a u t o b a u d I n g P a r a l l e l C o m m u n i c a t i o n s C L I I P u n c t u a t i o n I n g M P C L I I C o n v e n t i o n s ‘comment‘ A n d a r d S y n t a x G u i d e l i n e s I n g O n l i n e C o n f i g u r a t i o n P a c k e t s Syntax N f i g u r a t i o n P a c k e t H e a d e r Header,ID#,action,device p A,N,E p25,0,0,0 p U,N p K i n g P r i n t a d j u s t m e n t s F i n i n g t h e S y s t e m S e t u p P a c k e tN f i g u r a t i o n S y n t a x G u i d e l i n e s A1. a System Setup Packet Syntax I,A,powupmode,language,sepon,slashzero, symbolset p 12Configuring the Printer B1. B Supply Setup PacketF i n i n g t h e S u p p l y S e t u p P a c k e t Example I,B,0,0,1,10,50 p Speedadj,phwidth p 14Configuring the PrinterContrast,printadj,marginadjust F i n i n g t h e P r i n t C o n t r o l P a c k e t Cursym,secondary,decimals p E1. E Control Characters Packet 16Configuring the Printer Parameter Comma Separator Immediate command character optionalE2. ANSIcd Start of header Left bracket ?E?~123~044~034~124~125~126~094 p S e t t i n g C o n t r o l C h a r a c t e r s For all printers DTR defaultBaud,wordlength,stopbits,parity Flowcontrol p F i n i n g t h e B a c k f e e d C o n t r o l P a c k e t 20Configuring the Printer 2 p Action,dispos,bkfddis pPage M1. M Memory Configuration Packet M2. buffer Buffer type Buffer,device,buffersize pTo reallocate in K Enter this amount 24Configuring the Printer M3. device Storage typeBuffer Type 9403 9805 9820 9830/9835 9850 9840 9403 9805 9830/9835/9840 9850 E c k i n g C u r r e n t B u f f e r S i z e s O u t M e m o r y B u f f e r s 26Configuring the Printer Linecount x 50/1024 F f e r Wo r k s h e e t F f e r a l l o c a t i o n C o n s i d e r a t i o n sMake copies of this page to use as a buffer worksheet I n g I m m e d i a t e C o m m a n d s N d i n g I m m e d i a t e C o m m a n d s A b l i n g I m m e d i a t e C o m m a n d s ID or ICd Command ParameterDD or DCd SD or 32Configuring the PrinterE a r i n g P a c k e t s f r o m M e m o r y Action Enter C to clear the packet Device Storage device. Options I n g t h e F o n t P a c k e tClears Format #1 from volatile RAM Font#,action,device p 34Configuring the Printer Cell HeightInter-Character Gap Bitmapped 0 or scalable SpacingMonospaced 0 or proportional Type I n g t h e F l a s h U p l o a d P a c k e t F,E,200,200,FMT1 p 5,A,F,E,400,200,FMT5 p Header,format#,action,device p 38Configuring the PrinterL o a d i n g F o r m a t H e a d e r I n f o r m a t i o n A s h C o n s i d e r a t i o n s Selects all formats in memory and returns the following Selects format1 and returns the following to the hostH,Z p 40Configuring the Printer F I N I N G F I E L D S F i n i n g t h e F o r m a t H e a d e r Format Header begins a format file2Defining Fields Char rot,field rot,sym set p F i n i n g Te x t F i e l d sField#,# of char,fix/var,row,column Gap,font,hgt mag,wid mag,color,alignment Printer Unit of Measure Row or Column or End Row End Column 4Defining Fields CG Triumvirate ReducedBold OCRA-like 6Defining Fields T12. alignment Example T,2,10,V,250,50,0,1,1,1,B,C,0,0,0 p Each bar code field requires a separate definition F i n i n g B a r code F i e l d s Left/Center/Right-Justified Fields Balanced Fields 10Defining FieldsBar Code Number of Characters Fixed or Printer Unit of Measure Row or Column or End Row End Column B7. font Bar code. Options 12Defining Fields 3 D P I B a r code D e n s i t i e s SetDots/mils Available 14Defining Fields Alphanum 16Defining Fields 0 D P I B a r code D e n s i t i e s Bar code Density Row Height Aspect Data Appearance Char SetSelector Width 18Defining Fields Defining Fields F i n i n g N o n P r i n t a b l e Te x t F i e l d s 20 p F i n i n g C o n s t a n t Te x t F i e l d sField Data Field Type Field#,# of char p 22Defining Fields C1. CC2. row C6. hgt mag C7. wid magC8. color 24Defining Fields Example C,30,10,0,1,1,1,B,L,0,0,MADE in USA,0 p Type,row,column,angle/end row,length F i n i n g L i n e F i e l d sN e Ty p e s 26Defining Fields L5. angle/ If Using Segments end row L6. length/ If Using Segments end col F i n i n g B o x F i e l d s Q1. QQ2. row Example Q,240,30,270,150,3, p F I N I N G F I E L D O P T I O N S 2Defining Field Options P l y i n g F i e l d O p t i o n sM b i n i n g F i e l d O p t i o n s S t r i c t i o n s T i o n 1 F i x e d D a t a Fixed char p%$ p T i o n 2 D a t a Ty p e R e s t r i c t i o n s Charcode pR1. R Option Header T i o n 3 D a t a E n t r y Te m p l a t e s Restricts the field data to letters only A-Z or a-zCode,chars p T i o n 4 C o p y D a t a Field Option Header R g i n g F i e l d sSrc fld,src start,# to copy,dest Start,copy code p 203 Non-printable 339 Text B F i e l d s T i o n 5 D e f i n e D a t a E n t r y S o u r c e s Allows data to be entered from the keypadCode p T i o n 2 0 D e f i n e D a t a E n t r y P r o m p t s 20,prompt p20,Order Number p 30,L/R,character p T i o n 3 0 P a d d i n g D a t aM p l e U s e f o r P a d d i n g Pads data with an X on the left side of the field T i o n 3 1 C a l c u l a t e C h e c k D i g i t 31,gen/ver,check digit # pR3. gen/ver Enter G to generate a check digit T i o n 4 2 P r i c e F i e l d 42,appearance code p42,1 p 50,4,8,4,4,8 p T i o n 5 0 B a r code D e n s i t y50,narrow,wide,gap,narspace Widespace p 51,security,stand/default p 51,2,S pIndicates Option 52,row/column,dimension p T i o n 5 2 P D F 4 1 7 W i d t h / L e n g t h16Defining Field Options 60,I,5,1,6 p 60,I/D,amount,l pos,r pos p T i o n 6 1 R e i m a g e F i e l d Check Digit Header Fldlength,D/P,weights pI n g C h e c k D i g i t s Selector,action,device,modulus M o f P r o d u c t s C a l c u l a t i o n 1,2,3,420Defining Field Options 20 + 2 + 6 + 6 + 16 + 5 + 4 + 3 + 36 = M o f D i g i t s C a l c u l a t i o n 22Defining Field Options + 0 + 2 + 6 + 6 + 1 + 6 + 5 + 4 + 3 + 3 + 6 = E a T I N G G R a P H I C S E r v i e w o f C o m p l i a n c e L a b e l s Run Length E r v i e w o f B i t m a p p e d I m a g e sT e r m i n i n g a M e t h o d Hex Method S i g n i n g C o m p l i a n c e L a b e l s S i g n i n g B i t m a p p e d I m a g e sE c i a l C o n s i d e r a t i o n s Limit I n g t h e H e x M e t h o dExceeds Inches 6Creating Graphics Assign 1 to every black square and 0 to every white square I n g t h e R u n L e n g t h E n c o d i n g M e t h o d Row 1, position 50 26 on I n g F l a s h T e r m i n i n g H o w t o S t o r e t h e I m a g e I n g N o n v o l a t i l e R a M I n g Vo l a t i l e R a MI n g Te m p o r a r y S t o r a g e E a t i n g a G r a p h i c P a c k e t S i t i o n i n g t h e G r a p h i c I m a g eT h i n t h e G r a p h i c P a c k e t H e a d e r T h i n t h e F i e l d F i n i n g t h e G r a p h i c H e a d e r T h i n a F o r m a tG1. G Graphic Header 14Creating Graphics G5. unitsG6. row B1. B Bitmap Field 99,A,R,G,0,0,0,99Wire pE a t i n g B i t m a p F i e l d s Row,column,algorithm,data p B5. data B2. rowB3. column B4. algorithm Adjdir,adjamt,algorithm,data p E a t i n g N e x t B i t m a p F i e l d s 1,2 p E a t i n g D u p l i c a t e F i e l d sAdjdir,adjamt,count p 117,24,H,03FFFFFFFFFFFFFFFFFFFC p Sample compliance graphic packet is shown below M p l e C o m p l i a n c e G r a p h i c P a c k e t 20Creating Graphics M p l e H e x G r a p h i c P a c k e t M p l e R u n L e n g t h G r a p h i c P a c k e t 22Creating Graphics A c i n g t h e G r a p h i c i n a F o r m a t F i n i n g t h e G r a p h i c F i e l dGraphID,row,col,mode,rotation p G6. rotation G5. modeG3. row G4. column M p l e C o m p l i a n c e L a b e l 26Creating Graphics M p l e B i t m a p G r a p h i c I m a g e I N T I N G Page Batch data F i n i n g t h e B a t c h H e a d e rBatch header Batch control F i n i n g t h e B a t c h C o n t r o l F i e l d 4PrintingE1. E Batch Control Field 1,4,2,1,4 p F i n i n g B a t c h D a t a F i e l d s Sample Batch Data with Special Characters E c i a l P r i n t i n g C o n s i d e r a t i o n sR g e d o r S u b F i e l d s C r e m e n t i n g F i e l d s W n l o a d i n g M e t h o d s Q u e n t i a l M e t h o d8Printing T c h Q u a n t i t y Z e r o M e t h o d T c h M e t h o d T i o n a l E n t r y M e t h o d D i f y i n g F o r m a t s A T U S P O L L I N G Q u i r y R e q u e s t E N Q Q u i r y R e s p o n s eIndicates the printer is offline 2Status Polling Page Failure Error Data Q R e f e r e n c e Ta b l e B y t e #Char Const Comp Corr Online Busy Active Q R e f e r e n c e Ta b l e B y t e # 2 c o n t i n u e d Char Const Low Format Waiting Ribbon Stock Online Battery Error Fault Dispense Label Q R e f e r e n c e Ta b l e B y t e # 3 c o n t i n u e d Field Type Valid Options Description Identifier B R e q u e s t Status1,Status2,FMT-1,BCH-2 B R e s p o n s e Packet Type Status2 FMT-1/BCH-2 Error NumberField Number Parameter Following syntax is the response for a Job 4 request Printed,total,FMT-1,BCH-225,FMT-3,Bch-2 Number Meaning 14Status Polling A G N O S T I C S a N D Error S I n g t h e 9 4 0 3 o r 9 8 5 0 P r i n t e r I n t i n g a Te s t L a b e l I n g t h e 9 8 0 5 P r i n t e r Installed Options Description Yo u R e c e i v e a n Error M e s s a g e S e t t i n g P r i n t e r s L l i n g Te c h n i c a l S u p p o r t D i t i o n a l D i a g n o s t i c s I n f o r m a t i o n T a Error s A d i n g a n Error L a b e l Error Description Code Page Page Page Page Page Page Page M m u n i c a t i o n F a i l u r e s Page T a F o r m a t t i n g F a i l u r e s Page Page C h i n e Fault s Page Page ROM checksum test failed RAM check failed on power up. ResetROM Sum Failure 24Diagnostics and Errors Printer Description Display Low System RAM Setup options. Transmit your packets Again Timer test failedTimer Failure Not enough RAM for system. Reset your 26Diagnostics and Errors J u s t i n g t h e P r i n t Q u a l i t y I N T E R O P T I M I Z AT I O N Light Dark D u c i n g I m a g i n g T i m e 4Printer Optimization T h P a c k e t s N e r a l F o r m a t T i p s a n d H i n t sC r e a s i n g T h r o u g h p u t T h F o r m a t s You can group fields with similar parameters. For example T h B a r codesT h F i e l d s M P L E SA 2Samples M p l e U P C a F o r m a t P a c k e t M p l e M a x i code P a c k e t s Mode Description 4Samples D e 0 O b s o l e t e S a m p l e Samples A-5 D e 2 S a m p l e 6Samples D e 3 S a m p l e M p l e D a t a M a t r i x P a c k e t s U a r e D a t a M a t r i x P a c k e tC t a n g u l a r D a t a M a t r i x P a c k e t 8Samples M p l e C o m p l i a n c e P a c k e t Samples A-9 10Samples Samples A-11 M p l e F o r m a t P a c k e t 12Samples Sample Zero Batch Packet M p l e D a t a E n t r y F o r m a t P a c k e t 14Samples N T S Standard Font Bold Font2Fonts Fonts B-3 These samples were printed using CodeCG Triumvirate Bold Font CG Triumvirate Font 9pt 4Fonts F TA F o n t 7 2 a n d F o n t 7 3 C h a r a c t e r s T m a p F o n t I n f o r m a t i o n Width Mag Standard Reduced Bold N o s p a c e d F o n t M a g n i f i c a t i o nI n g 2 0 3 D P I n g 3 0 0 D P Fonts B-7 8Fonts Fonts B-9 Fonts O p o r t i o n a l F o n t M a g n i f i c a t i o nTr i u m v i r a t e B o l d 9 p t 0 3 D P I g h t M a g n i f i c a t i o n 2 0 3 D P Tr i u m v i r a t e B o l d 9 p t 0 0 D P I g h t M a g n i f i c a t i o n 3 0 0 D PFonts B-11 Tr i u m v i r a t e 6 p t 0 0 D P I g h t M a g i n f i c a t i o n 2 0 3 D P Tr i u m v i r a t e 7 p t 0 3 D P Tr i u m v i r a t e 7 p t 0 0 D PFonts B-13 Tr i u m v i r a t e 9 p t 0 3 D P Tr i u m v i r a t e 9 p t 0 0 D P Tr i u m v i r a t e 1 1 p t 0 3 D PFonts B-15 Tr i u m v i r a t e 1 1 p t 0 0 D P Fonts B-17 Tr i u m v i r a t e 1 5 p t 0 3 D P Tr i u m v i r a t e 1 5 p t 0 0 D P R m a t C o n s i d e r a t i o n s A l a b l e / Tr u e Ty p e F o n t I n f o r m a t i o n Font Supported Code Pages O u t t h e S c a l a b l e F o n t 5 W n l o a d i n g Tr u e Ty p e F o n t s 9 8 4 0 / 9 8 5 I n g a s i a n 2 B y t e Tr u e Ty p e F o n t s 9 8 5 Fonts B-23 C e n s i n g Yo u r F o n t s 1000 I n g F o n t N u m b e r s i n F o r m a t s100 500 Example Fonts L e c t i n g t h e I n t e r n a l S y m b o l S e t P p o r t e d S y m b o l S e t s a n d code P a g e s L e c t i n g t h e a N S I S y m b o l S e t Use Ansi when you want to use proportionally spaced fontsI n g code 1 2 8 F u n c t i o n codes T e r i n g E x t e n d e d C h a r a c t e r s T e r n a l S y m b o l S e t Symbol Sets/Code Pages C-3 S I S y m b o l S e t L d C h a r a c t e r S e t 4Symbol Sets/Code Pages Symbol Sets/Code Pages C-5 6Symbol Sets/Code Pages Code P a g e 8 5 0 L a t i n Code P a g e 8 5 2 L a t i n Symbol Sets/Code Pages C-7 8Symbol Sets/Code Pages Symbol Sets/Code Pages C-9 10Symbol Sets/Code Pages Symbol Sets/Code Pages C-11 12Symbol Sets/Code Pages Symbol Sets/Code Pages C-13 Char Hex Decimal 14Symbol Sets/Code Pages Symbol Sets/Code Pages C-15 16Symbol Sets/Code Pages N a r y t o H e x C o n v e r s i o n C h a r t Symbol Sets/Code Pages C-17 18Symbol Sets/Code Pages Symbol Sets/Code Pages C-19 20Symbol Sets/Code Pages F W h i t e D o t s Symbol Sets/Code Pages C-21T t o R u n L e n g t h E n c o d i n g C h a r t B l a c k D o t s 22Symbol Sets/Code Pages R M AT D E S I G N T O O L S Control Characters L i n e C o n f i g u r a t i o n Wo r k s h e e t Batch Control Continuation T c h Wo r k s h e e t E c k D i g i t Wo r k s h e e t Supply Layout Inches 200 190 180 170 160 150 140 130 120 110 100 203 102 203 305 406 508 609 711 812 853 192 288 384 480 576 672 768 806 102 203 305 406 508 609 711 812 Supply Layout dpi 300 Format Sample Feature 9403 9805 9820 9830 9835 9840 9850 9446 I n t e r C o m p a r i s o nPrinter Differences E-1 2Printer Differences Feature 9403 9805 9820 9830 9835 9840 9850 9446 4Printer Differences Default configuration packet settings areI n t e r C o n f i g u r a t i o n I n f o r m a t i o n A t u s P o l l i n g I n f o r m a t i o n Batch Packet Monarch p1,4,2 p Batch Header N,1 6,1,3,1 p Monospaced FontsNon-volatile RAM Option Index D E Packet control characters Security level of P D F417 Guidelines Header Online configuration w orksheet Orksheet overview Feed m ode selection Field IM D Argin adjustm ent selection 2 Data entry prom pts Data entry sources Parity selection Batch packet Calculate check digit option Text field Zero batch packet Scalable font Run length conversion Technical support Test label