Monarch 9835, 9805, 9820, 9830 specs

753Printer sensed a mark that is too long.

754Printer has a ribbon problem. Check the ribbon for a jam or remove any slack by turning the take-up reel clockwise. Load a new ribbon.

755Printhead is open. Close the printhead before continuing. If the error persists, call Technical Support.

756The printer is out of supplies. Load supplies.

757Load supplies. The calibrated supply length differs by plus or minus .25 inches from the format. Press FEED (FEED/CUT). On the 9403 printer, press ESCAPE (ESCAPE/CLEAR) or the up arrow to print on the current supply or load new supply and press ENTER (ENTER/PAUSE).

758Check supply. Either the supply is not seen or the on-demand sensor is broken. Check for a label jam. Clear the supply path or reload supplies. This error may occur if you remove a label too quickly in on-demand mode. The printer does not recalibrate after this error.

759Knife is not moving. Call Technical Support.

760Knife jam. Call Technical Support.

761The stacker is full or jammed. Empty the stacker or clear the jam before continuing. The printer does not recalibrate after this error.

762Low battery. Recharge the battery.

763Waiting to dispense label. Press FEED (FEED/CUT) or ENTER (ENTER/PAUSE), depending on your printer.

764Verifier failure. Check the verifier by referring to your verifier’s manual. The printer does not recalibrate after this error. Call Technical Support.

8-22Diagnostics and Errors

Image 188

Monarch 9835, 9805, 9820, 9830 manual

Contents

Monarch Printers Canadian D.O.C. Warning Trademarks B L E O F C O N T E N T S Getting StartedPage Iii Creating Graphics Printing Diagnostics and Errors Vii Viii Page Page T T I N G S T a R T E D O u t T h i s M a n u a l F o r e Yo u B e g i n E a t i n g a n M P C L I I F o r m a t P a c k e t Type the following format header, in any text editor Type the following constant text fieldType the following bar code field Type the following text field I l y S t a r t u p P r o c e d u r e s Sample Batch Packet A r t i n g w i t h a D e s i g n 6Getting Started T e r m i n i n g F o r m a t C o n t e n t sT e r m i n i n g t h e P r i n t a r e a A w i n g R o u g h S k e t c h e s I n g S u p p l y L a y o u t G r i d s N s i d e r i n g F i e l d Ty p e s Field Type Description Examples I n g t h e F o r m a t Wo r k s h e e t N s i d e r i n g F o n t sT e r c h a n g i n g P a c k e t s L l i n g i n t h e F o r m a t Wo r k s h e e t 12Getting Started N F I G U R I N G T H E P R I N T E R T t i n g C o m m u n i c a t i o n P a r a m e t e r s O u t D I P S w i t c h e s I n g P a r a l l e l C o m m u n i c a t i o n s I n g a u t o b a u d I n g M P C L I I C o n v e n t i o n s C L I I P u n c t u a t i o n A n d a r d S y n t a x G u i d e l i n e s ‘comment‘ I n g O n l i n e C o n f i g u r a t i o n P a c k e t s N f i g u r a t i o n P a c k e t H e a d e r Syntax 25,0,0,0 p Header,ID#,action,device pA,N,E p U,N p N f i g u r a t i o n S y n t a x G u i d e l i n e s K i n g P r i n t a d j u s t m e n t sF i n i n g t h e S y s t e m S e t u p P a c k e t Syntax I,A,powupmode,language,sepon,slashzero, symbolset p A1. a System Setup Packet F i n i n g t h e S u p p l y S e t u p P a c k e t 12Configuring the PrinterB1. B Supply Setup Packet Example I,B,0,0,1,10,50 p 14Configuring the Printer Contrast,printadj,marginadjustF i n i n g t h e P r i n t C o n t r o l P a c k e t Speedadj,phwidth p Cursym,secondary,decimals p 16Configuring the Printer E1. E Control Characters Packet Immediate command character optional E2. ANSIcdStart of header Left bracket Parameter Comma Separator S e t t i n g C o n t r o l C h a r a c t e r s ?E?~123~044~034~124~125~126~094 p DTR default Baud,wordlength,stopbits,parityFlowcontrol p For all printers 20Configuring the Printer F i n i n g t h e B a c k f e e d C o n t r o l P a c k e t Action,dispos,bkfddis p 2 pPage To reallocate in K Enter this amount M1. M Memory Configuration Packet M2. buffer Buffer typeBuffer,device,buffersize p Buffer Type 9403 9805 9820 9830/9835 9850 9840 24Configuring the PrinterM3. device Storage type E c k i n g C u r r e n t B u f f e r S i z e s 9403 9805 9830/9835/9840 9850 26Configuring the Printer O u t M e m o r y B u f f e r s Linecount x 50/1024 Make copies of this page to use as a buffer worksheet F f e r Wo r k s h e e tF f e r a l l o c a t i o n C o n s i d e r a t i o n s I n g I m m e d i a t e C o m m a n d s A b l i n g I m m e d i a t e C o m m a n d s N d i n g I m m e d i a t e C o m m a n d s Command Parameter DD orDCd ID or ICd 32Configuring the Printer E a r i n g P a c k e t s f r o m M e m o r yAction Enter C to clear the packet SD or I n g t h e F o n t P a c k e t Clears Format #1 from volatile RAMFont#,action,device p Device Storage device. Options Inter-Character Gap 34Configuring the PrinterCell Height Spacing Monospaced 0 or proportionalType Bitmapped 0 or scalable I n g t h e F l a s h U p l o a d P a c k e t F,E,200,200,FMT1 p 5,A,F,E,400,200,FMT5 p 38Configuring the Printer L o a d i n g F o r m a t H e a d e r I n f o r m a t i o nA s h C o n s i d e r a t i o n s Header,format#,action,device p H,Z p Selects all formats in memory and returns the followingSelects format1 and returns the following to the host 40Configuring the Printer F I N I N G F I E L D S 2Defining Fields F i n i n g t h e F o r m a t H e a d e rFormat Header begins a format file F i n i n g Te x t F i e l d s Field#,# of char,fix/var,row,columnGap,font,hgt mag,wid mag,color,alignment Char rot,field rot,sym set p 4Defining Fields Printer Unit of Measure Row or Column or End Row End Column Reduced BoldOCRA-like CG Triumvirate 6Defining Fields T12. alignment Example T,2,10,V,250,50,0,1,1,1,B,C,0,0,0 p F i n i n g B a r code F i e l d s Each bar code field requires a separate definition Bar Code Number of Characters Fixed or Left/Center/Right-Justified Fields Balanced Fields10Defining Fields Printer Unit of Measure Row or Column or End Row End Column 12Defining Fields B7. font Bar code. Options Dots/mils Available 3 D P I B a r code D e n s i t i e sSet 14Defining Fields Alphanum 0 D P I B a r code D e n s i t i e s 16Defining Fields Selector Width Bar code DensityRow Height Aspect Data Appearance Char Set 18Defining Fields Defining Fields F i n i n g N o n P r i n t a b l e Te x t F i e l d s F i n i n g C o n s t a n t Te x t F i e l d s Field Data Field TypeField#,# of char p 20 p C2. row 22Defining FieldsC1. C C8. color C6. hgt magC7. wid mag 24Defining Fields Example C,30,10,0,1,1,1,B,L,0,0,MADE in USA,0 p F i n i n g L i n e F i e l d s N e Ty p e s26Defining Fields Type,row,column,angle/end row,length L5. angle/ If Using Segments end row L6. length/ If Using Segments end col Q2. row F i n i n g B o x F i e l d sQ1. Q Example Q,240,30,270,150,3, p F I N I N G F I E L D O P T I O N S P l y i n g F i e l d O p t i o n s M b i n i n g F i e l d O p t i o n sS t r i c t i o n s 2Defining Field Options %$ p T i o n 1 F i x e d D a t aFixed char p R1. R Option Header T i o n 2 D a t a Ty p e R e s t r i c t i o n sCharcode p Code,chars p T i o n 3 D a t a E n t r y Te m p l a t e sRestricts the field data to letters only A-Z or a-z T i o n 4 C o p y D a t a R g i n g F i e l d s Src fld,src start,# to copy,destStart,copy code p Field Option Header B F i e l d s 203 Non-printable 339 Text Code p T i o n 5 D e f i n e D a t a E n t r y S o u r c e sAllows data to be entered from the keypad 20,Order Number p T i o n 2 0 D e f i n e D a t a E n t r y P r o m p t s20,prompt p T i o n 3 0 P a d d i n g D a t a M p l e U s e f o r P a d d i n gPads data with an X on the left side of the field 30,L/R,character p R3. gen/ver Enter G to generate a check digit T i o n 3 1 C a l c u l a t e C h e c k D i g i t31,gen/ver,check digit # p 42,1 p T i o n 4 2 P r i c e F i e l d42,appearance code p T i o n 5 0 B a r code D e n s i t y 50,narrow,wide,gap,narspaceWidespace p 50,4,8,4,4,8 p Indicates Option 51,security,stand/default p51,2,S p 16Defining Field Options 52,row/column,dimension pT i o n 5 2 P D F 4 1 7 W i d t h / L e n g t h 60,I/D,amount,l pos,r pos p 60,I,5,1,6 p T i o n 6 1 R e i m a g e F i e l d Fldlength,D/P,weights p I n g C h e c k D i g i t sSelector,action,device,modulus Check Digit Header 20Defining Field Options M o f P r o d u c t s C a l c u l a t i o n1,2,3,4 M o f D i g i t s C a l c u l a t i o n 20 + 2 + 6 + 6 + 16 + 5 + 4 + 3 + 36 = + 0 + 2 + 6 + 6 + 1 + 6 + 5 + 4 + 3 + 3 + 6 = 22Defining Field Options E a T I N G G R a P H I C S E r v i e w o f C o m p l i a n c e L a b e l s E r v i e w o f B i t m a p p e d I m a g e s T e r m i n i n g a M e t h o dHex Method Run Length E c i a l C o n s i d e r a t i o n s S i g n i n g C o m p l i a n c e L a b e l sS i g n i n g B i t m a p p e d I m a g e s I n g t h e H e x M e t h o d ExceedsInches Limit Assign 1 to every black square and 0 to every white square 6Creating Graphics I n g t h e R u n L e n g t h E n c o d i n g M e t h o d Row 1, position 50 26 on T e r m i n i n g H o w t o S t o r e t h e I m a g e I n g F l a s h I n g Te m p o r a r y S t o r a g e I n g N o n v o l a t i l e R a MI n g Vo l a t i l e R a M T h i n t h e G r a p h i c P a c k e t H e a d e r E a t i n g a G r a p h i c P a c k e tS i t i o n i n g t h e G r a p h i c I m a g e T h i n t h e F i e l d G1. G Graphic Header F i n i n g t h e G r a p h i c H e a d e rT h i n a F o r m a t G6. row 14Creating GraphicsG5. units 99,A,R,G,0,0,0,99Wire p E a t i n g B i t m a p F i e l d sRow,column,algorithm,data p B1. B Bitmap Field B2. row B3. columnB4. algorithm B5. data E a t i n g N e x t B i t m a p F i e l d s Adjdir,adjamt,algorithm,data p E a t i n g D u p l i c a t e F i e l d s Adjdir,adjamt,count p117,24,H,03FFFFFFFFFFFFFFFFFFFC p 1,2 p M p l e C o m p l i a n c e G r a p h i c P a c k e t Sample compliance graphic packet is shown below M p l e H e x G r a p h i c P a c k e t 20Creating Graphics M p l e R u n L e n g t h G r a p h i c P a c k e t 22Creating Graphics GraphID,row,col,mode,rotation p A c i n g t h e G r a p h i c i n a F o r m a tF i n i n g t h e G r a p h i c F i e l d G5. mode G3. rowG4. column G6. rotation M p l e C o m p l i a n c e L a b e l M p l e B i t m a p G r a p h i c I m a g e 26Creating Graphics I N T I N G Page F i n i n g t h e B a t c h H e a d e r Batch headerBatch control Batch data E1. E Batch Control Field F i n i n g t h e B a t c h C o n t r o l F i e l d4Printing 1,4,2,1,4 p F i n i n g B a t c h D a t a F i e l d s E c i a l P r i n t i n g C o n s i d e r a t i o n s R g e d o r S u b F i e l d sC r e m e n t i n g F i e l d s Sample Batch Data with Special Characters 8Printing W n l o a d i n g M e t h o d sQ u e n t i a l M e t h o d T c h M e t h o d T c h Q u a n t i t y Z e r o M e t h o d D i f y i n g F o r m a t s T i o n a l E n t r y M e t h o d A T U S P O L L I N G Indicates the printer is offline 2Status Polling Q u i r y R e q u e s t E N QQ u i r y R e s p o n s e Page Char Const Comp Corr Online Busy Active Failure Error DataQ R e f e r e n c e Ta b l e B y t e # Q R e f e r e n c e Ta b l e B y t e # 2 c o n t i n u e d Battery Error Fault Dispense Label Char Const Low Format Waiting Ribbon Stock Online Q R e f e r e n c e Ta b l e B y t e # 3 c o n t i n u e d B R e q u e s t Field Type Valid Options Description Identifier B R e s p o n s e Status1,Status2,FMT-1,BCH-2 Status2 Packet Type Error Number Field NumberParameter FMT-1/BCH-2 25,FMT-3,Bch-2 Following syntax is the response for a Job 4 requestPrinted,total,FMT-1,BCH-2 Number Meaning 14Status Polling A G N O S T I C S a N D Error S I n t i n g a Te s t L a b e l I n g t h e 9 4 0 3 o r 9 8 5 0 P r i n t e r I n g t h e 9 8 0 5 P r i n t e r Yo u R e c e i v e a n Error M e s s a g e Installed Options Description L l i n g Te c h n i c a l S u p p o r t S e t t i n g P r i n t e r s D i t i o n a l D i a g n o s t i c s I n f o r m a t i o n A d i n g a n Error L a b e l T a Error s Error Description Code Page Page Page Page Page Page Page M m u n i c a t i o n F a i l u r e s Page T a F o r m a t t i n g F a i l u r e s Page Page C h i n e Fault s Page Page RAM check failed on power up. Reset ROM Sum Failure 24Diagnostics and ErrorsPrinter Description Display ROM checksum test failed Timer test failed Timer FailureNot enough RAM for system. Reset your Low System RAM Setup options. Transmit your packets Again 26Diagnostics and Errors I N T E R O P T I M I Z AT I O N J u s t i n g t h e P r i n t Q u a l i t y Dark Light D u c i n g I m a g i n g T i m e 4Printer Optimization N e r a l F o r m a t T i p s a n d H i n t s C r e a s i n g T h r o u g h p u tT h F o r m a t s T h P a c k e t s T h F i e l d s You can group fields with similar parameters. For exampleT h B a r codes M P L E SA M p l e U P C a F o r m a t P a c k e t 2Samples Mode Description M p l e M a x i code P a c k e t s D e 0 O b s o l e t e S a m p l e 4Samples D e 2 S a m p l e Samples A-5 D e 3 S a m p l e 6Samples C t a n g u l a r D a t a M a t r i x P a c k e t M p l e D a t a M a t r i x P a c k e t sU a r e D a t a M a t r i x P a c k e t M p l e C o m p l i a n c e P a c k e t 8Samples Samples A-9 10Samples M p l e F o r m a t P a c k e t Samples A-11 Sample Zero Batch Packet 12Samples M p l e D a t a E n t r y F o r m a t P a c k e t 14Samples N T S 2Fonts Standard FontBold Font These samples were printed using Code CG Triumvirate Bold FontCG Triumvirate Font 9pt Fonts B-3 4Fonts T m a p F o n t I n f o r m a t i o n F TA F o n t 7 2 a n d F o n t 7 3 C h a r a c t e r s N o s p a c e d F o n t M a g n i f i c a t i o n I n g 2 0 3 D PI n g 3 0 0 D P Width Mag Standard Reduced Bold Fonts B-7 8Fonts Fonts B-9 O p o r t i o n a l F o n t M a g n i f i c a t i o n Tr i u m v i r a t e B o l d 9 p t 0 3 D PI g h t M a g n i f i c a t i o n 2 0 3 D P Fonts Fonts B-11 Tr i u m v i r a t e B o l d 9 p t 0 0 D PI g h t M a g n i f i c a t i o n 3 0 0 D P I g h t M a g i n f i c a t i o n 2 0 3 D P Tr i u m v i r a t e 6 p t 0 0 D P Fonts B-13 Tr i u m v i r a t e 7 p t 0 3 D PTr i u m v i r a t e 7 p t 0 0 D P Tr i u m v i r a t e 9 p t 0 3 D P Fonts B-15 Tr i u m v i r a t e 9 p t 0 0 D PTr i u m v i r a t e 1 1 p t 0 3 D P Tr i u m v i r a t e 1 1 p t 0 0 D P Tr i u m v i r a t e 1 5 p t 0 3 D P Fonts B-17 Tr i u m v i r a t e 1 5 p t 0 0 D P A l a b l e / Tr u e Ty p e F o n t I n f o r m a t i o n R m a t C o n s i d e r a t i o n s O u t t h e S c a l a b l e F o n t 5 Font Supported Code Pages W n l o a d i n g Tr u e Ty p e F o n t s 9 8 4 0 / 9 8 5 I n g a s i a n 2 B y t e Tr u e Ty p e F o n t s 9 8 5 C e n s i n g Yo u r F o n t s Fonts B-23 I n g F o n t N u m b e r s i n F o r m a t s 100500 1000 Example Fonts P p o r t e d S y m b o l S e t s a n d code P a g e s L e c t i n g t h e I n t e r n a l S y m b o l S e t Use Ansi when you want to use proportionally spaced fonts I n g code 1 2 8 F u n c t i o n codesT e r i n g E x t e n d e d C h a r a c t e r s L e c t i n g t h e a N S I S y m b o l S e t Symbol Sets/Code Pages C-3 T e r n a l S y m b o l S e t 4Symbol Sets/Code Pages S I S y m b o l S e t L d C h a r a c t e r S e t Symbol Sets/Code Pages C-5 6Symbol Sets/Code Pages Symbol Sets/Code Pages C-7 Code P a g e 8 5 0 L a t i n Code P a g e 8 5 2 L a t i n 8Symbol Sets/Code Pages Symbol Sets/Code Pages C-9 10Symbol Sets/Code Pages Symbol Sets/Code Pages C-11 12Symbol Sets/Code Pages Symbol Sets/Code Pages C-13 14Symbol Sets/Code Pages Char Hex Decimal Symbol Sets/Code Pages C-15 16Symbol Sets/Code Pages Symbol Sets/Code Pages C-17 N a r y t o H e x C o n v e r s i o n C h a r t 18Symbol Sets/Code Pages Symbol Sets/Code Pages C-19 20Symbol Sets/Code Pages Symbol Sets/Code Pages C-21 T t o R u n L e n g t h E n c o d i n g C h a r tB l a c k D o t s F W h i t e D o t s 22Symbol Sets/Code Pages R M AT D E S I G N T O O L S L i n e C o n f i g u r a t i o n Wo r k s h e e t Control Characters T c h Wo r k s h e e t Batch Control Continuation E c k D i g i t Wo r k s h e e t Supply Layout Inches 203 200 190 180 170 160 150 140 130 120 110 100 192 288 384 480 576 672 768 806 102 203 305 406 508 609 711 812 853 Supply Layout dpi 300 102 203 305 406 508 609 711 812 Format Sample Printer Differences E-1 Feature 9403 9805 9820 9830 9835 9840 9850 9446I n t e r C o m p a r i s o n 2Printer Differences Feature 9403 9805 9820 9830 9835 9840 9850 9446 Default configuration packet settings are I n t e r C o n f i g u r a t i o n I n f o r m a t i o nA t u s P o l l i n g I n f o r m a t i o n 4Printer Differences Monarch p 1,4,2 p Batch HeaderN,1 Batch Packet Monospaced Fonts Non-volatile RAMOption 6,1,3,1 p D E Index Packet control characters Security level of P D F417 Guidelines Header Online configuration w orksheet Orksheet overview Feed m ode selection Field IM D Argin adjustm ent selection 2 Data entry prom pts Data entry sources Parity selection Batch packet Calculate check digit option Text field Zero batch packet Scalable font Run length conversion Technical support Test label