Monarch 9835, 9805, 9820, 9830 specification

1.Make sure your PC and printer are properly connected.

2.Record any error messages that occurred.

3.Try to recreate the problem, if you can.

4.Check your port settings. Your problem may be corrected simply by changing the communication settings.

5.List any changes that have recently been made to the system. Try to record what you did when the problem occurred.

6.Reset your printer. For information on resetting your printer, see "Resetting Printers."

7.Reboot your computer. Refer to your computer documentation for specific instructions.

8.Print a test label, see "Printing a Test Label."

Have the following information ready before you call: computer brand name and model, version of DOS, Monarch printer model, other peripheral devices on your system, support agreement, contract number, or invoice information, customer number, and printer serial number.

A d d i t i o n a l D i a g n o s t i c s I n f o r m a t i o n

For detailed printer diagnostics information, refer to your Operator’s Handbook or Operating Instructions. See Chapter 7, "Status Polling," for information on requesting printer and job status. See the following error message listing in this chapter for more information.

8-6Diagnostics and Errors

Image 172

Monarch 9835, 9805, 9820, 9830 manual D i t i o n a l D i a g n o s t i c s I n f o r m a t i o n

Contents

Monarch Printers Canadian D.O.C. Warning Trademarks B L E O F C O N T E N T S Getting StartedPage Iii Creating Graphics Printing Diagnostics and Errors Vii Viii Page Page T T I N G S T a R T E D O u t T h i s M a n u a l F o r e Yo u B e g i n E a t i n g a n M P C L I I F o r m a t P a c k e t Type the following format header, in any text editor Type the following constant text fieldType the following bar code field Type the following text field I l y S t a r t u p P r o c e d u r e s Sample Batch Packet A r t i n g w i t h a D e s i g n T e r m i n i n g t h e P r i n t a r e a T e r m i n i n g F o r m a t C o n t e n t s6Getting Started A w i n g R o u g h S k e t c h e s I n g S u p p l y L a y o u t G r i d s N s i d e r i n g F i e l d Ty p e s Field Type Description Examples T e r c h a n g i n g P a c k e t s N s i d e r i n g F o n t sI n g t h e F o r m a t Wo r k s h e e t L l i n g i n t h e F o r m a t Wo r k s h e e t 12Getting Started N F I G U R I N G T H E P R I N T E R T t i n g C o m m u n i c a t i o n P a r a m e t e r s O u t D I P S w i t c h e s I n g P a r a l l e l C o m m u n i c a t i o n s I n g a u t o b a u d I n g M P C L I I C o n v e n t i o n s C L I I P u n c t u a t i o n A n d a r d S y n t a x G u i d e l i n e s ‘comment‘ I n g O n l i n e C o n f i g u r a t i o n P a c k e t s N f i g u r a t i o n P a c k e t H e a d e r Syntax A,N,E p Header,ID#,action,device p25,0,0,0 p U,N p F i n i n g t h e S y s t e m S e t u p P a c k e t K i n g P r i n t a d j u s t m e n t sN f i g u r a t i o n S y n t a x G u i d e l i n e s Syntax I,A,powupmode,language,sepon,slashzero, symbolset p A1. a System Setup Packet B1. B Supply Setup Packet 12Configuring the PrinterF i n i n g t h e S u p p l y S e t u p P a c k e t Example I,B,0,0,1,10,50 p 14Configuring the Printer Contrast,printadj,marginadjustF i n i n g t h e P r i n t C o n t r o l P a c k e t Speedadj,phwidth p Cursym,secondary,decimals p 16Configuring the Printer E1. E Control Characters Packet Immediate command character optional E2. ANSIcdStart of header Left bracket Parameter Comma Separator S e t t i n g C o n t r o l C h a r a c t e r s ?E?~123~044~034~124~125~126~094 p DTR default Baud,wordlength,stopbits,parityFlowcontrol p For all printers 20Configuring the Printer F i n i n g t h e B a c k f e e d C o n t r o l P a c k e t Action,dispos,bkfddis p 2 pPage Buffer,device,buffersize p M1. M Memory Configuration Packet M2. buffer Buffer typeTo reallocate in K Enter this amount M3. device Storage type 24Configuring the PrinterBuffer Type 9403 9805 9820 9830/9835 9850 9840 E c k i n g C u r r e n t B u f f e r S i z e s 9403 9805 9830/9835/9840 9850 26Configuring the Printer O u t M e m o r y B u f f e r s Linecount x 50/1024 F f e r a l l o c a t i o n C o n s i d e r a t i o n s F f e r Wo r k s h e e tMake copies of this page to use as a buffer worksheet I n g I m m e d i a t e C o m m a n d s A b l i n g I m m e d i a t e C o m m a n d s N d i n g I m m e d i a t e C o m m a n d s Command Parameter DD orDCd ID or ICd 32Configuring the Printer E a r i n g P a c k e t s f r o m M e m o r yAction Enter C to clear the packet SD or I n g t h e F o n t P a c k e t Clears Format #1 from volatile RAMFont#,action,device p Device Storage device. Options Cell Height 34Configuring the PrinterInter-Character Gap Spacing Monospaced 0 or proportionalType Bitmapped 0 or scalable I n g t h e F l a s h U p l o a d P a c k e t F,E,200,200,FMT1 p 5,A,F,E,400,200,FMT5 p 38Configuring the Printer L o a d i n g F o r m a t H e a d e r I n f o r m a t i o nA s h C o n s i d e r a t i o n s Header,format#,action,device p Selects format1 and returns the following to the host Selects all formats in memory and returns the followingH,Z p 40Configuring the Printer F I N I N G F I E L D S Format Header begins a format file F i n i n g t h e F o r m a t H e a d e r2Defining Fields F i n i n g Te x t F i e l d s Field#,# of char,fix/var,row,columnGap,font,hgt mag,wid mag,color,alignment Char rot,field rot,sym set p 4Defining Fields Printer Unit of Measure Row or Column or End Row End Column Reduced BoldOCRA-like CG Triumvirate 6Defining Fields T12. alignment Example T,2,10,V,250,50,0,1,1,1,B,C,0,0,0 p F i n i n g B a r code F i e l d s Each bar code field requires a separate definition 10Defining Fields Left/Center/Right-Justified Fields Balanced FieldsBar Code Number of Characters Fixed or Printer Unit of Measure Row or Column or End Row End Column 12Defining Fields B7. font Bar code. Options Set 3 D P I B a r code D e n s i t i e sDots/mils Available 14Defining Fields Alphanum 0 D P I B a r code D e n s i t i e s 16Defining Fields Row Height Aspect Data Appearance Char Set Bar code DensitySelector Width 18Defining Fields Defining Fields F i n i n g N o n P r i n t a b l e Te x t F i e l d s F i n i n g C o n s t a n t Te x t F i e l d s Field Data Field TypeField#,# of char p 20 p C1. C 22Defining FieldsC2. row C7. wid mag C6. hgt magC8. color 24Defining Fields Example C,30,10,0,1,1,1,B,L,0,0,MADE in USA,0 p F i n i n g L i n e F i e l d s N e Ty p e s26Defining Fields Type,row,column,angle/end row,length L5. angle/ If Using Segments end row L6. length/ If Using Segments end col Q1. Q F i n i n g B o x F i e l d sQ2. row Example Q,240,30,270,150,3, p F I N I N G F I E L D O P T I O N S P l y i n g F i e l d O p t i o n s M b i n i n g F i e l d O p t i o n sS t r i c t i o n s 2Defining Field Options Fixed char p T i o n 1 F i x e d D a t a%$ p Charcode p T i o n 2 D a t a Ty p e R e s t r i c t i o n sR1. R Option Header Restricts the field data to letters only A-Z or a-z T i o n 3 D a t a E n t r y Te m p l a t e sCode,chars p T i o n 4 C o p y D a t a R g i n g F i e l d s Src fld,src start,# to copy,destStart,copy code p Field Option Header B F i e l d s 203 Non-printable 339 Text Allows data to be entered from the keypad T i o n 5 D e f i n e D a t a E n t r y S o u r c e sCode p 20,prompt p T i o n 2 0 D e f i n e D a t a E n t r y P r o m p t s20,Order Number p T i o n 3 0 P a d d i n g D a t a M p l e U s e f o r P a d d i n gPads data with an X on the left side of the field 30,L/R,character p 31,gen/ver,check digit # p T i o n 3 1 C a l c u l a t e C h e c k D i g i tR3. gen/ver Enter G to generate a check digit 42,appearance code p T i o n 4 2 P r i c e F i e l d42,1 p T i o n 5 0 B a r code D e n s i t y 50,narrow,wide,gap,narspaceWidespace p 50,4,8,4,4,8 p 51,2,S p 51,security,stand/default pIndicates Option T i o n 5 2 P D F 4 1 7 W i d t h / L e n g t h 52,row/column,dimension p16Defining Field Options 60,I/D,amount,l pos,r pos p 60,I,5,1,6 p T i o n 6 1 R e i m a g e F i e l d Fldlength,D/P,weights p I n g C h e c k D i g i t sSelector,action,device,modulus Check Digit Header 1,2,3,4 M o f P r o d u c t s C a l c u l a t i o n20Defining Field Options M o f D i g i t s C a l c u l a t i o n 20 + 2 + 6 + 6 + 16 + 5 + 4 + 3 + 36 = + 0 + 2 + 6 + 6 + 1 + 6 + 5 + 4 + 3 + 3 + 6 = 22Defining Field Options E a T I N G G R a P H I C S E r v i e w o f C o m p l i a n c e L a b e l s E r v i e w o f B i t m a p p e d I m a g e s T e r m i n i n g a M e t h o dHex Method Run Length S i g n i n g B i t m a p p e d I m a g e s S i g n i n g C o m p l i a n c e L a b e l sE c i a l C o n s i d e r a t i o n s I n g t h e H e x M e t h o d ExceedsInches Limit Assign 1 to every black square and 0 to every white square 6Creating Graphics I n g t h e R u n L e n g t h E n c o d i n g M e t h o d Row 1, position 50 26 on T e r m i n i n g H o w t o S t o r e t h e I m a g e I n g F l a s h I n g Vo l a t i l e R a M I n g N o n v o l a t i l e R a MI n g Te m p o r a r y S t o r a g e S i t i o n i n g t h e G r a p h i c I m a g e E a t i n g a G r a p h i c P a c k e tT h i n t h e G r a p h i c P a c k e t H e a d e r T h i n t h e F i e l d T h i n a F o r m a t F i n i n g t h e G r a p h i c H e a d e rG1. G Graphic Header G5. units 14Creating GraphicsG6. row 99,A,R,G,0,0,0,99Wire p E a t i n g B i t m a p F i e l d sRow,column,algorithm,data p B1. B Bitmap Field B2. row B3. columnB4. algorithm B5. data E a t i n g N e x t B i t m a p F i e l d s Adjdir,adjamt,algorithm,data p E a t i n g D u p l i c a t e F i e l d s Adjdir,adjamt,count p117,24,H,03FFFFFFFFFFFFFFFFFFFC p 1,2 p M p l e C o m p l i a n c e G r a p h i c P a c k e t Sample compliance graphic packet is shown below M p l e H e x G r a p h i c P a c k e t 20Creating Graphics M p l e R u n L e n g t h G r a p h i c P a c k e t 22Creating Graphics F i n i n g t h e G r a p h i c F i e l d A c i n g t h e G r a p h i c i n a F o r m a tGraphID,row,col,mode,rotation p G5. mode G3. rowG4. column G6. rotation M p l e C o m p l i a n c e L a b e l M p l e B i t m a p G r a p h i c I m a g e 26Creating Graphics I N T I N G Page F i n i n g t h e B a t c h H e a d e r Batch headerBatch control Batch data 4Printing F i n i n g t h e B a t c h C o n t r o l F i e l dE1. E Batch Control Field 1,4,2,1,4 p F i n i n g B a t c h D a t a F i e l d s E c i a l P r i n t i n g C o n s i d e r a t i o n s R g e d o r S u b F i e l d sC r e m e n t i n g F i e l d s Sample Batch Data with Special Characters Q u e n t i a l M e t h o d W n l o a d i n g M e t h o d s8Printing T c h M e t h o d T c h Q u a n t i t y Z e r o M e t h o d D i f y i n g F o r m a t s T i o n a l E n t r y M e t h o d A T U S P O L L I N G Q u i r y R e s p o n s e Q u i r y R e q u e s t E N QIndicates the printer is offline 2Status Polling Page Q R e f e r e n c e Ta b l e B y t e # Failure Error DataChar Const Comp Corr Online Busy Active Q R e f e r e n c e Ta b l e B y t e # 2 c o n t i n u e d Battery Error Fault Dispense Label Char Const Low Format Waiting Ribbon Stock Online Q R e f e r e n c e Ta b l e B y t e # 3 c o n t i n u e d B R e q u e s t Field Type Valid Options Description Identifier B R e s p o n s e Status1,Status2,FMT-1,BCH-2 Status2 Packet Type Error Number Field NumberParameter FMT-1/BCH-2 Printed,total,FMT-1,BCH-2 Following syntax is the response for a Job 4 request25,FMT-3,Bch-2 Number Meaning 14Status Polling A G N O S T I C S a N D Error S I n t i n g a Te s t L a b e l I n g t h e 9 4 0 3 o r 9 8 5 0 P r i n t e r I n g t h e 9 8 0 5 P r i n t e r Yo u R e c e i v e a n Error M e s s a g e Installed Options Description L l i n g Te c h n i c a l S u p p o r t S e t t i n g P r i n t e r s D i t i o n a l D i a g n o s t i c s I n f o r m a t i o n A d i n g a n Error L a b e l T a Error s Error Description Code Page Page Page Page Page Page Page M m u n i c a t i o n F a i l u r e s Page T a F o r m a t t i n g F a i l u r e s Page Page C h i n e Fault s Page Page RAM check failed on power up. Reset ROM Sum Failure 24Diagnostics and ErrorsPrinter Description Display ROM checksum test failed Timer test failed Timer FailureNot enough RAM for system. Reset your Low System RAM Setup options. Transmit your packets Again 26Diagnostics and Errors I N T E R O P T I M I Z AT I O N J u s t i n g t h e P r i n t Q u a l i t y Dark Light D u c i n g I m a g i n g T i m e 4Printer Optimization N e r a l F o r m a t T i p s a n d H i n t s C r e a s i n g T h r o u g h p u tT h F o r m a t s T h P a c k e t s T h B a r codes You can group fields with similar parameters. For exampleT h F i e l d s M P L E SA M p l e U P C a F o r m a t P a c k e t 2Samples Mode Description M p l e M a x i code P a c k e t s D e 0 O b s o l e t e S a m p l e 4Samples D e 2 S a m p l e Samples A-5 D e 3 S a m p l e 6Samples U a r e D a t a M a t r i x P a c k e t M p l e D a t a M a t r i x P a c k e t sC t a n g u l a r D a t a M a t r i x P a c k e t M p l e C o m p l i a n c e P a c k e t 8Samples Samples A-9 10Samples M p l e F o r m a t P a c k e t Samples A-11 Sample Zero Batch Packet 12Samples M p l e D a t a E n t r y F o r m a t P a c k e t 14Samples N T S Bold Font Standard Font2Fonts These samples were printed using Code CG Triumvirate Bold FontCG Triumvirate Font 9pt Fonts B-3 4Fonts T m a p F o n t I n f o r m a t i o n F TA F o n t 7 2 a n d F o n t 7 3 C h a r a c t e r s N o s p a c e d F o n t M a g n i f i c a t i o n I n g 2 0 3 D PI n g 3 0 0 D P Width Mag Standard Reduced Bold Fonts B-7 8Fonts Fonts B-9 O p o r t i o n a l F o n t M a g n i f i c a t i o n Tr i u m v i r a t e B o l d 9 p t 0 3 D PI g h t M a g n i f i c a t i o n 2 0 3 D P Fonts I g h t M a g n i f i c a t i o n 3 0 0 D P Tr i u m v i r a t e B o l d 9 p t 0 0 D PFonts B-11 I g h t M a g i n f i c a t i o n 2 0 3 D P Tr i u m v i r a t e 6 p t 0 0 D P Tr i u m v i r a t e 7 p t 0 0 D P Tr i u m v i r a t e 7 p t 0 3 D PFonts B-13 Tr i u m v i r a t e 9 p t 0 3 D P Tr i u m v i r a t e 1 1 p t 0 3 D P Tr i u m v i r a t e 9 p t 0 0 D PFonts B-15 Tr i u m v i r a t e 1 1 p t 0 0 D P Tr i u m v i r a t e 1 5 p t 0 3 D P Fonts B-17 Tr i u m v i r a t e 1 5 p t 0 0 D P A l a b l e / Tr u e Ty p e F o n t I n f o r m a t i o n R m a t C o n s i d e r a t i o n s O u t t h e S c a l a b l e F o n t 5 Font Supported Code Pages W n l o a d i n g Tr u e Ty p e F o n t s 9 8 4 0 / 9 8 5 I n g a s i a n 2 B y t e Tr u e Ty p e F o n t s 9 8 5 C e n s i n g Yo u r F o n t s Fonts B-23 I n g F o n t N u m b e r s i n F o r m a t s 100500 1000 Example Fonts P p o r t e d S y m b o l S e t s a n d code P a g e s L e c t i n g t h e I n t e r n a l S y m b o l S e t Use Ansi when you want to use proportionally spaced fonts I n g code 1 2 8 F u n c t i o n codesT e r i n g E x t e n d e d C h a r a c t e r s L e c t i n g t h e a N S I S y m b o l S e t Symbol Sets/Code Pages C-3 T e r n a l S y m b o l S e t 4Symbol Sets/Code Pages S I S y m b o l S e t L d C h a r a c t e r S e t Symbol Sets/Code Pages C-5 6Symbol Sets/Code Pages Symbol Sets/Code Pages C-7 Code P a g e 8 5 0 L a t i n Code P a g e 8 5 2 L a t i n 8Symbol Sets/Code Pages Symbol Sets/Code Pages C-9 10Symbol Sets/Code Pages Symbol Sets/Code Pages C-11 12Symbol Sets/Code Pages Symbol Sets/Code Pages C-13 14Symbol Sets/Code Pages Char Hex Decimal Symbol Sets/Code Pages C-15 16Symbol Sets/Code Pages Symbol Sets/Code Pages C-17 N a r y t o H e x C o n v e r s i o n C h a r t 18Symbol Sets/Code Pages Symbol Sets/Code Pages C-19 20Symbol Sets/Code Pages Symbol Sets/Code Pages C-21 T t o R u n L e n g t h E n c o d i n g C h a r tB l a c k D o t s F W h i t e D o t s 22Symbol Sets/Code Pages R M AT D E S I G N T O O L S L i n e C o n f i g u r a t i o n Wo r k s h e e t Control Characters T c h Wo r k s h e e t Batch Control Continuation E c k D i g i t Wo r k s h e e t Supply Layout Inches 203 200 190 180 170 160 150 140 130 120 110 100 192 288 384 480 576 672 768 806 102 203 305 406 508 609 711 812 853 Supply Layout dpi 300 102 203 305 406 508 609 711 812 Format Sample I n t e r C o m p a r i s o n Feature 9403 9805 9820 9830 9835 9840 9850 9446Printer Differences E-1 2Printer Differences Feature 9403 9805 9820 9830 9835 9840 9850 9446 Default configuration packet settings are I n t e r C o n f i g u r a t i o n I n f o r m a t i o nA t u s P o l l i n g I n f o r m a t i o n 4Printer Differences Monarch p 1,4,2 p Batch HeaderN,1 Batch Packet Monospaced Fonts Non-volatile RAMOption 6,1,3,1 p D E Index Packet control characters Security level of P D F417 Guidelines Header Online configuration w orksheet Orksheet overview Feed m ode selection Field IM D Argin adjustm ent selection 2 Data entry prom pts Data entry sources Parity selection Batch packet Calculate check digit option Text field Zero batch packet Scalable font Run length conversion Technical support Test label