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You may receive status messages un der certain
conditions. Before con tact i ng Cust om er C are , not e
the message, numeric code, and the conditions
under which it appeared. The following table lists
and describes the status messages.
Status
Messages Message D escription
Number Not in
Service
The number that you entered is not
valid.
User Not
Available
The phone that you called is either
busy, out of coverage, or turned off.
Please try again later.
User Not
Authorized
The person that you called has not
purchased this service.
Please Try Later Thi s service is temporarily not
available. Please try again later.
Service
Restricted
This service was restricted by your
service provider, or this service was
not purchased.
Service Not
Available
You are either out of coverage or
having problems with provisioning.
System Busy The system is experiencing heavy
traffic. Please try again later.
Service Conflict This service cannot be enabled
because an incompatible service has
already been turned on.
Please Try
Again
An error occurred. Please try again.
SIM PIN
incorrect. Try
again.
You have entered an incorrect PIN
number.
Please Enter
Special Code
You have inserted a SIM card that will
not work with your service provider’s
phone. Contact Customer Care if you
believe this is a valid SIM card.
Self Check Error
+ Number Code
A fault was detected with your phone.
If this error recurs, note the error code
and contact Customer Care.
Self Check Fail
+ Number Code
An operational fault was detected with
your phone. Note the numeric code,
turn your phone off, and contact
Customer Care.