Getting Help, Reaching Sprint Customer Service | Motorola Q 9c

Getting Help

Visit www.sprint.com

You can go online to:

⬤Access your account information.

⬤Check your minutes used (depending on your Sprint service plan).

⬤View and pay your bill.

⬤Make your life easier by enrolling in Sprint online billing and automatic payment.

⬤Purchase accessories.

⬤Shop for the latest phones or devices.

⬤View other Sprint service plans and options.

⬤Learn more about Sprint Power Vision and other great products like games, ringers, screen savers, and more.

Reaching Sprint Customer Service

You can reach Sprint Customer Service many different ways:

⬤Dial *2 and then press Non your device.

⬤Sign on to your account at www.sprint.com.

⬤Call us toll-free at 1-800-SPRINT1 (1-800-777-4681).

Receiving Account Balance Information

For your convenience, your device gives you access to account balance information on your Sprint account. You can also use your device to pay your bill and check your current minutes.

To access your account balance or pay your bill:

▶Press *3 and then press N.

6Section 1A: Setting Up Service

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Motorola Q 9c manual Getting Help, Reaching Sprint Customer Service, Receiving Account Balance Information

Contents

Getting Started Guide Moto Q 9c by Motorola Software Copyright Notice Table of Contents 2I. Using Media and Web Features 2F. Synchronizing and Using Email2H. Using the Built-in Camera 2J. Using Contacts and Calendar 3A. Sprint Service Features The Basics Safety, Warranty,2L. Using Voice Recognition 3B. Sprint Voice Command 4B. Motorola’s Warranty 4C. Microsoft End User License Agreement Welcome to Sprint Welcome and thank you for choosing Sprint Introduction User Guide Note Getting Started This Section Setting Up ServiceSetting Up Service Setting Up Service Getting Started With Sprint ServiceSetting Up Your Device Press the Call/Answer Key N Setting Up Your Voicemail To set up your voicemail Sprint Power Vision Password Sprint Account PasswordsAccount User Name and Password Voicemail Password SPRINT1 Getting Help Reaching Sprint Customer ServiceTo access your account balance or pay your bill Receiving Account Balance Information Sprint Sprint Operator ServicesTo access Operator Services To check your minutes Setting Up Service Using Your Device About Your Device Features of Your Device Getting More InformationAbout Your Device Features of Your Device About Your Device About Your Device Getting More Information Getting to Know Your Device Getting to Know Your Device Your Device Your DeviceFront View of Your Device Mini-USB Port Side Views of Your DeviceThumb Wheel Memory Card Slot Button Speakers Back View of Your DeviceHeadset Jack Key Functions Your Device Accessories Battery Door Release Button lets you open the battery door Turning Your Device Off Turning Your Device On and OffTurning Your Device On To turn your device on Using the Battery and Charger Battery Capacity Battery Use and Battery Safety Getting to Know Your Device Installing the Battery To install the Li-Ion battery Getting to Know Your Device To remove your battery Charging the BatteryRemoving the Battery Tip Using the ChargerTo use the charger provided with your device Inserting and Removing a miniSD Card To insert a miniSD card into your device Place the memory card cover back in place and push to close To remove a miniSD card from your device Getting Around Your Device Getting Around Your Device Getting Around Understanding the Home ScreenHome Screen Details Calendar Row Profile More Softkey Labels Softkey LabelsMain menu Shortcuts Status Messages Status Indicator Row Call Forwarding Indicator D Shows when call forwarding is on New email or text message Voicemail message Navigating Menus and Lists Other Home Screen Details Main Menu Getting Around To display your phone number Displaying Your Phone NumberOther Menus and Lists Setting the Volume Shortcut Locking and Unlocking the KeypadTo lock the keypad To unlock the device keypad To unlock your device Locking and Unlocking the DeviceTo lock your device Using Calling Features Using Calling Features Making and Answering Calls Calling FeaturesTo make a call using the keypad To answer an incoming call Making Calls From the Contacts List Making a Call From a Hyperlink Phone Number Enhanced 911 E911 Information Calling Emergency NumbersTurning Off Call Alerts Press the Speakerphone/Voice Recognition key a Using SpeakerphoneTo turn on speakerphone during a call Press the Speakerphone/Voice Recognition key a again Using Call History To view a Call History entry Tracking Call Times and Costs Select View Timers TipViewing Missed Calls Select Missed Calls To add a speed dial entry from your contacts list Using Speed DialPhone Numbers Menu Shortcuts Deleting Speed Dial Entries Redialing a Number To redial a number you recently called Entering Text Entering Text Text Entry Mode Status Indicators Entering Text Text Entry Tips Using the Input Method Editor To turn Input Method Editor off or on Synchronizing and Using Email Synchronizing and Using EmailSynchronizing Using Email Synchronizing Sync and Email Synchronizing Using a Computer Synchronizing Over the Air Using Mobile Device Center on Windows Vista To complete the ActiveSync set up Installing and Setting Up ActiveSyncTo install ActiveSync on your computer Synchronizing Using a USB Cable To synchronize via a cable connection Toggle Status to Bluetooth on Synchronizing Via BluetoothTo synchronize via Bluetooth When finished, select Menu Disconnect Bluetooth Reading New Messages Using EmailReceiving and Reading Messages Going to Your Email Messages To delete a message Basic Message OptionsTo read a message To save the sender’s contact information To reply to a messageTo forward a message Downloading Complete Email Messages Viewing and Downloading Attachments Sending a Message To send an email message To set the priority for a message To cancel a messageCreating and Adding an Email Signature To save a message as a draft Using Company Directory Address Look Up Select Add Recipient Press the Message/Display Off key Select Outlook Email Managing Your Email FoldersMarking Folders for Synchronization Moving an Email Message to Another Folder Emptying the Deleted Items Folder Deleting an Email Account Customizing Your Device Recognizing the Roaming Icon Controlling Your Roaming ExperienceUnderstanding Roaming Roaming on Other Digital Networks Checking for Voicemail Messages While Roaming Setting Your Device’s Roam ModeSelect Settings Phone Settings Network To check your voicemail while roaming Using Profiles To choose your profile To view the details of a profile To set the details of a profile back to their defaultsViewing and Changing Profile Details To change the details of a profile Customizing the Home Screen Using SettingsSelect Settings Home Screen To set the backlight and display time-out times Setting Power Management OptionsUsing Custom Sounds To assign sounds Assigning Downloaded Ring Tones as Sounds Adjusting Time and DateTo adjust your time zone settings To place your sound file in the Sounds folder Select Settings TTY Settings Setting Your Device for TTY CallsSelect Settings Regional Settings Changing the Display Language To set accessibility settings Using Personalize My QUsing Accessibility Settings Entering Owner Information To change the Home screen right softkey option Changing the Home Screen Shortcuts and Right Softkey OptionTo change the Home screen shortcuts To set audio enhancements Setting Flight ModeSetting Audio Enhancement Using the Built-in Camera Camera To take a picture Using the Built-in CameraTaking Pictures Taking a Self-Portrait To take a self-portrait Viewing Stored Pictures Select Pictures & Videos Shooting Videos To record a video clip Playing Video Clips Setting Video Playback Options To access the video playback options menu Setting Picture Options To access the picture options menu Using Media and Web Features Media and Web Using Media and Web Features Using the Media PlayerTo update the library To go to the Windows Media player Playing Music and Videos To play video in full screen Setting Video Controls To play a song or video that is on the Internet or network Select Internet Explorer Using the Web BrowserTo use the Web browser to browse the Internet Copying Files From Your Computer Downloading and Copying FilesDownloading Files To copy files from your computer Select File Manager Using the File ManagerTo go to File Manager 101 Using Contacts and Calendar Using Contacts and CalendarUsing Contacts Using Calendar 103 Using ContactsCreating a Contacts Entry Finding a Contacts Entry Using CategoriesEditing a Contacts Entry Searching for a Name To assign a category for a contact Assigning a Ring ToneViewing by Company To sort your contacts by category Creating a Calendar Event Using CalendarAssigning a Picture ID Tentative Viewing Calendar EventsResponding to Meeting Requests 107 Using Bluetooth Using Bluetooth Bluetooth Turning Bluetooth Power On or OffPairing With a Device Select Bluetooth BT Send Object Tip Sending Objects to Another Device About Voice Recognition Using Voice Recognition Using Voice RecognitionVoice Commands 111 About Voice Recognition Using Voice RecognitionUsing Voice Recognition Tips on Using Voice Recognition to Make Calls 113 Using Voice Recognition Sprint Service Features Sprint Service Features The Basics Sprint Service Features The Basics Sprint Service Using VoicemailSetting Up Your Voicemail Voicemail Notification Sending an Incoming Call to Voicemail Using One-Touch Message AccessUsing Another Phone to Access Messages Retrieving Your Voicemail Messages Voicemail Options Using Expert ModeSetting Up Group Lists Voicemail-to-Voicemail Message Reply Sprint CallbackVoicemail-to-Voicemail Message Voicemail-to-Voicemail Message Forwarding To mark your message receipt requested Voicemail-to-Voicemail Receipt RequestExtended Absence Greeting To record an extended absence greeting Voicemail Menu Key Press the Message/Display Off key Select Text Messages Using SMS Text MessagingTo go to SMS Text Messaging 123 To send a text message from the Home screen To initialize your device’s On Demand service Using On DemandInitializing Your On Demand Service 125 To manually retrieve On Demand updates Accessing On Demand InformationTo access News information using On Demand Updating On Demand Information Responding to Call Waiting Using Caller IDTo switch back to the first caller To respond to an incoming call while you’re on a call Making a Three-Way Call To make a Three-Way Call To deactivate Call Forwarding Using Call ForwardingTo activate Call Forwarding 129 Using Your Device as a Modem To set up your device for use as a modem To use your device as a modem 131 Sprint Voice Command Sprint Voice Command It’s Easy to Get Started Getting Started With Sprint Voice CommandVoice Command 133 Creating Your Own Address Book To make a call with Sprint Voice Command 135 Getting Information With Sprint Voice Command To access information using Sprint Voice Command Safety, Warranty, and Legal Information Important Safety Information Important Safety Information 139 General PrecautionsImportant Safety Information Exposure to Radio Frequency RF Energy Safety and General InformationOperational Precautions External Antenna Care Product Operation Follow Instructions to Avoid Interference ProblemsRF Energy Interference/Compatibility Implantable Medical Devices Driving Precautions Hearing Aids Batteries and Chargers Operational WarningsPotentially Explosive Atmospheres 143 Choking Hazards Glass Parts 145 Seizures/BlackoutsRepetitive Motion FCC Notice To Users Hearing Aid Compatibility 147 Important Safety Information Specific Absorption Rate Data 149 Important Safety Information 151 Information From the World Health OrganizationProduct Registration Export Law Assurances Owner’s RecordPhone Guide Proprietary Notice Wireless The New Recyclable 153 California Perchlorate Label Privacy and Data Security 155 Important Safety Information 157 Smart Practices While DrivingDrive Safe, Call SmartSM Wherever wireless phone service is available Service and Repairs Motorola’s WarrantyWarranty Customer Service at 1-800-SPRINT1 Motorola’s Warranty What Does this Warranty Cover?Products and Accessories Products Covered Length of Coverage Exclusions 161 Software Exclusions 163 Who Is Covered?What Will Motorola Do? How to Obtain Warranty Service or Other Information Canada What Other Limitations Are There? 165 Service and Repairs Microsoft License 167 Additional Licensing Requirements AND/OR USE Rights Microsoft End User License Agreement 169 Microsoft End User License Agreement 171 Microsoft End User License Agreement 173 Index Index Index 175 Index