Service, Warranty and Tech Support | Multi-Tech Systems MMV1600

Chapter 8- Service, Warranty and Tech Support

Chapter 8 provides instructions on getting service for the MultiMux at the factory, a statement of the limited warranty, information about our user bulletin board service, and space for recording information about your multiplexer prior to calling Multi-Tech's Technical Support.

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Multi-Tech Systems MMV1600 owner manual Service, Warranty and Tech Support

Contents

MultiMux Page MultiMux #MMV1600C #MMV3200C Record of Revisions RevisionDescription Table of Contents Commands Operating ProceduresTroubleshooting Service, Warranty and Tech Support Tables AboutThisManual Service, Warranty and Tech Support 1.1 Statistical Multiplexing BackgroundDescription of Statistical Multiplexing Communications Product Description MultiMux MMV1600/3200 Series Block Diagram Page System Features Voice/Fax NetworkingDual Composite Links Dynamic Load Balance Channel Switching Command ModemDiagnostics Parameter Memory Synchronous Data Channel Dynamic BufferingResponse Time Control FCC Regulations for Telephone Line Interconnection DOC Terminal EquipmentAU7USA-18883-DE-N DSU AU7USA-20328-MD-E Specifications Async Data Channels System ControlComposite Link Internal DSU Voice Channels Electrical/PhysicalCompatibility Dtmf Configuration Description Model Description Configuration Configuration 1 Composite Link Configuration Configuration 1 Local Site Channel ParametersConfiguration 1 Remote Site Channel Parameters Configuration 2 Composite Link Configuration Remote Site Configuration 3 Remote Site 2 Channel Parameters Configuration 3 Local Site Channel ParametersConfiguration 3 Remote Site 1 Channel Parameters Configuration 4 FXO to FXS Configuration 4 Local Site Voice/Fax Channel Parameters Configuration 4 Remote Site Voice/Fax Channel Parameters Configuration 5 E&M Configuration 5 Local site Voice/Fax Channel Parameters Configuration 5 Remote Site Voice/Fax Channel Parameters Configuration 6 FXS to FXS Configuration 6 Local Site Voice/Fax Channel Parameters Configuration 6 Remote Site Voice/Fax Channel Parameters Remote Site Configuration 7 Local Site Voice/Fax Channel Parameters Configuration 7 Remote Site Voice/Fax Channel Parameters Configuration 8 LAN to LAN Page InstallationProcedure Cabling ProcedureStepProcedure External Modem/DSU with RS232C Interface Step Procedure V.35 InterfaceSync Data Channel Port B only Async Channel Composite Link Cabling Configuration Procedure Supervisory Console Command Modem Step Procedure Async Channels Step Procedure Voice/Fax ChannelsPage ATC1B4800P1F1E0 Command SummaryType Command Description SNGA..H $DSUACL$DSUBCL $DSUASP #MA CommandDescriptionGeneral Commands H command menu is as follows General Help Store NewParameters Help H4 menu is as follows H5 menu is as followsH6 menu is as follows H7 menu is as follows Channel Parameter Commands ENQ/ACK DTR MLA/B/D SB1 SB2 Composite Link Speed and Clocking Commands $DSUCL$DSUSP $ Muxacli Additional Composite Link Commands $MUXB Retransmit Timer List CompositeReport #RBxxxxx Voice/Fax Channel Commands Command Level Wire Silence SuppressionLocal Interface ATV1/2LIFXO Test Commands ATV1/2LIFXSLATV1/2RIFXO ATV1/2RIFXSG T12 Command Modem CommandsT11 MultiMuxOperatingProcedures MultiMux Operating ProceduresConfiguration of Port a Composite Link Configuration of Port B Composite Link Configuration of Port B Sync Data Voice/Fax Operating Procedures Voice/Fax Operating Procedures Command Modem Access on Command Modem Operating ProceduresCommand Modem Operating Procedures Command modem operation and put ImportanceofCompositeStatistics Introduction TestCables TroubleshootingGuideData Troubleshooting Guide RD LED on RD OFF Voice/Fax Troubleshooting Guide Voice/fax channel Cannot communicate Local Loop Test #4 ChannelDeviceTestingChannel Device Testing Procedure Remote Digital Loop Test #5 DSUandCommunicationsLineTestingDSU and Communications Line Testing Procedure Watch DOG Test Passed MultiMuxFunctionalTestingProceduresMultiMux Functional Testing Procedures VOICE/FAX Loopback Test #12 Voice/FaxChannelTestingVoice/Fax Channel Testing Procedure SyncDataChannelTesting Sync Data Channel Testing Procedure Service, Warranty and Tech Support Repair Procedures for International Distributors Ascii Character Code/Hex/Decimal Conversion Chart AppendixA Signal Information Negative Positive Appendix B Cabling Diagrams Appendix C Command Port Cables DCE to DTE cabling Composite Link Cabling RJ48 Cabling for Internal DSU RJ45 Spade Lug Wire Color Function Voice/Fax Channel ConnectorsDescription FXO Description FXS Description I-V Voice/Fax Channel Cable Command Name Default Answer aRepeat Last ATH1 ATH0ATO ATQ1 ATD5551212R RegisterRead or Write Configuration displays View ActiveUser Profiles Store Active ATX2 ATX0ATX1 Command Execution Mode WhileReturning to After Dial Appendix E Table E-1. LED IndicatorsIndicator Description FCR LED Indicators DescriptionBack Panel ON/OFF Switch Power ConnectorBPS Modem DIAL-UP Line Connector Command Port TERMINAL/PC Connector VOICE/FAX Channel 2 FXS Connector VOICE/FAX Channel 2 FXO ConnectorVOICE/FAX Channel 1 E&M Connector VOICE/FAX Channel 1 FXS Connector Channel # Channel Board Number of Channels SwitchRS232C/V.35 Shunt Appendix F Flow Control Background Off Printer pacing and Flow Control Glossary of Terms Page Format Page Parameter Page Page Symbols DOC DSU Lads External Composite LinkFXO FXS List Channel Parameters Command Load DSU Factory Defaults CommandMultiMux Functional Testing Procedure Link Protocol PDN PstnREN RJ48S Stdm Stop Bit Command SB1-SB2Transmit XMT Indicator Voice/Fax Channel Testing Procedure Voice/Fax Input Level Gain CommandWord Length Select Command WL5-8 Voice/Fax Channels