Muratec MFX-C2500 manual Copying problems

CONDITION	SUGGESTED SOLUTIONS
Solid Color or	• The toner cartridge may not be installed
Black pages	properly. Remove the cartridge and reinsert
A	it.
	• The toner cartridge may be defective and
	need replacing. Remove the toner cartridge
	and install a new one. See page 65.
	• The machine may require repair. Contact a
	service representative.
Loose toner	• Clean the inside of the machine. See page
	62.
	• Check the paper type and quality. See page
	33.
	• Remove the toner cartridge and install a
	new one. See page 65.
	• If the problem persists, the machine may
	require repair. Contact a service
	representative.

Character Voids	Character voids are white areas within parts of
	characters that should be solid black:

A	• If you are using transparencies, try another
	type of transparency. Because of the
	composition of transparencies, some
	character voids are normal.
	• You may be printing on the wrong surface
	of the paper. Remove the paper and turn it
	around.
	• The paper may not meet paper
	specifications. See page 33.

Horizontal stripes	If horizontally aligned black streaks or smears
	appear:

AaBbCc	• The toner cartridge may be installed
	improperly. Remove the cartridge and
AaBbCc	reinsert it.
AaBbCc	• The toner cartridge may be defective.
AaBbCc	Remove the toner cartridge and install a
	new one. See page 65.
AaBbCc	• If the problem persists, the machine may
	require repair. Contact a service
	representative.
Curl	If the printed paper is curled or paper does not
	feed into the machine:

•Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.

	• Change the printer option and try again. Go
	to printer properties, click Paper tab, and
	set type to Thin Paper. Refer to the
	Software section for details.
An unknown image	Your printer is probably being used at an
repetitively appears	altitude of 1,000 m (3,281 ft) or above.
on a next few	The high altitude may affect the print quality
sheets or loose	such as loose toner or light imaging. You can
toner, light print, or	set this option through Printer Settings Utility
contamination	or Printer tab in printer driver’s properties. See
	page 28.
occurs.

Copying problems

CONDITION	SUGGESTED SOLUTIONS
Copies are too light	Use Darkness to darken or lighten the
or too dark.	background of the copies.
Smears, lines,	• If defects are on the original, press
marks, or spots	Darkness to lighten the background of your
appears on copies.	copies.
	• If no defects are on the original, clean the
	scan unit. See page 64.
Copy image is	• Ensure that the original is face down on the
skewed.	scanner glass or face up in the DADF (or
	ADF).
	• Check that the copy paper is loaded
	correctly.
Blank copies print	Ensure that the original is face down on the
out.	scanner glass or face up in the DADF (or
	ADF).
Image rubs off the	• Replace the paper in the tray with paper
copy easily.	from a new package.
	• In high humidity areas, do not leave paper
	in the machine for extended periods of
	time.
Frequent copy paper	• Fan the stack of paper, then turn it over in
jams occur.	the tray. Replace the paper in the tray with
	a fresh supply. Check/adjust the paper
	guides, if necessary.
	• Ensure that the paper is the proper paper
	weight. 75 g/m2 (20 lb bond) paper is
	recommended.
	• Check for copy paper or pieces of copy
	paper remaining in the machine after a
	paper jam has been cleared.
Toner cartridge	• Your originals may contain pictures, solids,
produces fewer	or heavy lines. For example, your originals
copies than expected	may be forms, newsletters, books, or other
before running out of	documents that use more toner.
toner.	• The machine may be turned on and off
	frequently.
	• The scanner lid may be left open while
	copies are being made.

84_Troubleshooting