Dell PY349, DCSM Lockups and Software Problems

38 Solving Problems
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
The computer does not start up
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
A program stops responding
TEST THE KEYBOARD—Connect a properly working keyboard to the computer, and try using the keyboard.
ENSURE THAT THE USB PORTS ARE ENABLED IN THE SYSTEM SETUP PROGRAM—See "System
Setup" on page111)
RUN THE HARDWARE TROUBLESHOOTER—See "Resolving Software and Hardware Incompatibilities"
on page55.
CHECK THE DIAGNOSTIC LIGHTS —See "Diagnostic Lights" on page49.
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL
OUTLET
TURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
END THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Applications .
3 Click the program that is no longer responding.
4 Click End Task .
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