Power Problems

43

Printer Problems

44

Scanner Problems

45

Sound and Speaker Problems

46

No sound from speakers

46

No sound from headphones

47

Video and Monitor Problems

47

If the screen is blank

47

If the screen is difficult to read

48

3Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Diagnostic Lights

49

Dell Diagnostics

52

Dell Diagnostics Main Menu

52

Drivers

53

What Is a Driver?

53

Identifying Drivers

53

Reinstalling Drivers

54

Resolving Software and Hardware Incompatibilities

55

Restoring Your Operating System

55

Using Microsoft Windows XP System Restore

56

Using Dell PC Restore

57

Using the Operating System CD

59

4 Removing and Installing Parts

61

Before You Begin

61

Recommended Tools

61

Turning Off Your Computer

61

Before Working Inside Your Computer

62

Removing the Computer Cover

63

Inside View of Your Computer

64

System Board Components

65

Contents

5

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Dell PY349, DCSM owner manual Resolving Software and Hardware Incompatibilities, Using Microsoft Windows XP System Restore