Dell PY349, DCSM Drive Problems

34 Solving Problems
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
ProductInformation Guide.
CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE —Click the Start button and click My
Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check
for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
ENSURE THAT THE DRIVE IS ENABLED IN THE SYSTEM SETUP PROGRAM—See "System Setup" on page 111)
TEST THE DRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert bootable media and restart the computer.
CLEAN THE DRIVE OR DISK —See "Cleaning Your Computer" on page119.
CHECK THE CABLE CONNECTIONS
RUN THE HARDWARE TROUBLESHOOTER—See "Resolving Software and Hardware Incompatibilities" on
page55.
RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page52.
ADJUST THE WINDOWS VOLUME CONTROL —
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
CHECK THE SPEAKERS AND SUBWOOFER —See "Sound and Speaker Problems" on page46.
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