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NEC IP8800/S6600, IP8800/S3600, IP8800/S2400, IP8800/S6700, IP8800/S6300 manual Iii, Introduction

Models: IP8800/S6700 IP8800/S3600 IP8800/S6600 IP8800/S6300 IP8800/S2400

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Procedures from unpacking the product to making basic settings at the initial installation

Information on the facility requirement of the hardware

Information on handling of the hardware

Information on software functions, configuration, and confirmation by using operation commands

Syntax and parameter details of configuration commands

Syntax and parameter details of operation commands

Details of operation messages and logs

Details of supported MIBs

lnformation on troubleshooting

Introduction

IP8800/S3600, IP8800/S2400

Quick Start Guide (IP88S36-Q001)

IP8800/S3600, IP8800/S2400

Hardware lnstallation Guide (IP88S36-H001)

IP8800/S3600 Software Manual

Configuration Settings, Vol.1 (IP88S36-S001)

IP8800/S3600 Software Manual

Configuration Settings, Vol.2 (IP88S36-S002)

IP8800/S3600 Software Manual

Configuration Settings, Vol.3 (IP88S36-S003)

IP8800/S3600 Software Manual

Configuration Commands, Vol.1 (IP88S36-S004)

IP8800/S3600 Software Manual

Configuration Commands, Vol.2 (IP88S36-S005)

IP8800/S3600 Software Manual

Operation Commands, Vol.1 (IP88S36-S006)

IP8800/S3600 Software Manual

Operation Commands, Vol.2 (IP88S36-S007)

IP8800/S3600 Software Manual

Message Log Reference (IP88S36-S008)

IP8800/S3600 Software Manual

MIB Reference (IP88S36-S009)

IP8800/S6700, IP8800/S6600, IP8800/S6300, IP8800/S3600, IP8800/S2400 Troubleshooting Guide (IP88S36-T001)

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NEC IP8800/S6600, IP8800/S3600, IP8800/S2400, IP8800/S6700, IP8800/S6300 manual Iii, Introduction

Contents

IP88S36-T001-000 Troubleshooting GuideCopyright c 2009, NEC Corporation, All rights reserved November, 2009 1st Edition IP88S36-T001-000Applicable product IntroductionCorrection of this manual Intended usersOperation Commands, Vol.1 IP88S63-S006 Troubleshooting Guide IP88S36-T001IP8800/S3600, IP8800/S2400 IP8800/S6700, IP8800/S6600, IP8800/S6300Introduction IIIBGP4+ Conventions abbreviationsCIR MIP Conventions kB, MB, GB, and TB Page Contents Network Interface Communication Failure Layer 2 Authentication Communication FailureLayer 2 Network Communication Failure IPv4 Network Communication FailureWhen Resource Shortage Occurs in Shared Memory 135 Problems on Power Saving Feature 123Communication Failure on High-reliability Function 103 Snmp Communication Failure 110Testing Line 154 Transferring Files for Maintenance Information 144Writing to MC 152 Restarting the System 160Symbols Safety guide for the IP8800/S6700 seriesOperations and actions Be careful in operationDo not place the device in an unstable location Do not use power not specifiedDo not remove the device cover Do not put foreign matters in the deviceDo not touch the potential tap Grounding is requiredDo not plug too many leads into a single outlet Handle the power cable with cautionKeep air dusters away from fire Do not stack the devices Do not install the device in a humid or dusty environmentDo not block the intake and/or exhaust port Before carrying the device, remove the cablesDo not touch the inside of the device Do not roughly handle the power cableDo not drop an optional component Cleaning Lithium batteryBe careful of laser beams An SFP-T has the following label attachedDo not attach a label or the like to the transceivers Handle a memory card with careAttach an option component with care Maintenance and cleaning Handle the optical connector with careDo not bring a TV or radio close to the device Use air dusters with carePage Safety guide for the IP8800/S6600 series Safety Guide IP8800/S6600Do not place the device in an unstable location Safety Guide IP8800/S6600IP8800/S6604 45 kg/100 lb Or more IP8800/S6608 64 kg/142 lb XixModel Mass Number of people Label below is attached to the device Handle the power cable with cautionKeep air dusters away from fire Use support brackets with care Use support brackets only for IP8800/S6604Model Items IP8800/S6604Do not block the intake and/or exhaust port Do not roughly handle the power cable Lithium battery Handle a memory card with care Attach an option component with care Do not bring a TV or radio close to the device Safety guide for the IP8800/S6300 series Safety Guide IP8800/S6300Do not place the device in an unstable location Safety Guide IP8800/S6300Grounding is required IP8800/S6304 45kg/100 lb Or more IP8800/S6308 64kg/142 lb Model Mass Number of peopleKeep air dusters away from fire IP8800/S6304 Use support brackets only for IP8800/S6304Do not block the intake and/or exhaust port Do not roughly handle the power cable Lithium battery Handle a memory card with care Damaged by the static electricity Attach an option component with careDo not bring a TV or radio close to the device Operations and Handling Safety guide for the IP8800/S3600 and IP8800/S2400 seriesDevice in Trouble Action to Be Taken Safety Guide IP8800/S3600 IP8800/S2400Do not put foreign materials in the device Do not use power not specified Do not use too many plugs at a single outlet Do not use the cable with the protection cap detachedDo not block the intake/exhaust port Do not place the device in an unstable locationXlvi Precaution on carrying the deviceBe careful of the laser beams Do not touch the device directly if you have metal allergiesDo not ride, recline, or place a heavy loading on the device Do not bring a TV or radio close to the device Handle a memory card and a dummy memory card with care Before installing or UninstallingDiscarding the device Use air dusters with carePage Overview Overview Failure Analysis OverviewName Type Status Description LED Indications, Switches, and ConnectorsSystem and Partial Failure Analysis Overview Overview Name Type Status Description Connecting operation terminalFailure Analysis for IP8800/S3600 and IP8800/S2400 Connector Memory card slot Lit in green Power on OFF Power OFF or power failureName Type Function Description LED GreenOrange 100/1000BASE-T Ethernet port Overview Name Type Function DescriptionSent/received BlockedSubitem Reference Functional Failure Analysis OverviewFunctional Failure Status and Reference Overview Subitem Reference Active System Switchover Is Disabled Time Synchronization by NTP Is DisabledActive BSU Switchover Is Disabled Schedule Is Disabled IP8800/S6700Page Troubleshooting System Failures Troubleshooting System Failures Troubleshooting Procedure on System FailuresTroubleshooting System Failures Failure ActionTroubleshooting System Failures Action Power Failure Check ItemsReplacement Method of Optional Components Follow the steps in -4 Isolating Power Supply Failure Troubleshooting for IP8800/S3600 and IP8800/ S2400Failures on External Power Unit to isolate the failure Isolating Power Supply FailurePower failure according to -4 Isolating Power Supply Isolating Failures on External Power Unit Isolating Failures on External Power UnitIsolating Failures on External Power Unit Main Body Isolating Failures on Power ModuleReplacement Method of System and Optional Components Troubleshooting Functional Failures in Operation Troubleshooting Functional Failures in Operation Forgot the System Administrator Password Problems on Login PasswordForgot the Login User Password MC not found is displayed when MC is accessed Problems on MCProblems and Actions When MC not found is displayed Instruction in -1 Problems and Actions When MCProblems and Actions When Connecting to Console Problems on Operation TerminalUnable to Input/Display from the Console Correctly System and Partial Failure Analysis OverviewSymptom Action to Be Taken or Reference Login from the Remote Operation Terminal Is FailedProblems and Actions When Connecting to Modem Command Authorization Using RADIUS/TACACS+ Is Disabled Login Authentication Using RADIUS/TACACS+ Is DisabledDisabled, check No or later Some users remain in the loginTroubleshooting Functional Failures in Operation Network Interface Communication Failure NIF Status Problem ActionEthernet Port Cannot Be Connected Checking port statusCheck and Action for Port Status Port Status Problem ActionChecking statistical information BSU Operation Problem Action Status Communication Failure in Basic Switching Unit BSU/PSPChecking BSU/PSP operation status Check and Action for BSU/PSP Operation StatusActions against Troubles on 10BASE-T/100BASE-TX/ 1000BASE-T Status, see 3.20 Problems on RedundantConfiguration of Basic Switching Unit BSU Troubleshooting Steps Problem Action Troubleshooting for Failed 10BASE-T/100BASE-TX/1000BASE-T10 Failure Analysis Method for Troubles on 1000BASE-X Actions against Troubles on 1000BASE-XActions against Troubles on 10GBASE-R 11 Failure Analysis Method for Troubles on 10GBASE-R Troubleshooting Functional Failures in OperationTroubleshooting Steps and Command Action Communication Failure on Using PoEFunction of the port by the power inline command Communication Failure on Using Link AggregationCheck the setting of failed link aggregation AllocationsCH Disabled Check the setting of failed port status usingLink aggregation group is Disabled and Down Tion, set the Duplex mode to FullChecking Vlan status Layer 2 Communication by Vlan Is DisabledLayer 2 Network Communication Failure Take the action below according to the Type displayed Checking MAC address tableFlooding is executed if the MAC address is not displayed Failures on Using Spanning TreeChecking filtering/QoS See 3.4 Network Interface Communication Failure Failures on Using Ring Protocol14 Spanning Tree Failure Analysis Method Troubleshooting Steps Action Command Replace the faulty Parts15 Ring Protocol Failure Analysis Method Analysis FlowTransmission delay is not considered Command to check timer values forSee the manual Configuration Guide Spanning tree or Gsrp is used at Configurations Same timeMulticast Relay by Igmp snooping Is Disabled Has been set up appropriately for system operation 16 Troubleshooting on Multicast RelayShow system command Multicast in the VLAN. IP8800/S3600Group address If a multicast router is connected, check mrouter-portIs it a relay within the same VLAN? Multicast Relay by MLD snooping Is DisabledCheck the following You want to use IPv6 multicast at 17 Troubleshooting on Multicast RelayUsing the show mld-snooping IPv4 Network Communication Failure Communication Is Disabled or Is DisconnectedRoute Checking logChecking interface status Checking ARP resolution information with neighboring systemChecking filtering/QoS setting information Checking DHCP/BOOTP setting informationChecking unicast routing information Checking option license OP-NPAR OP-NPARDHCP/BOOTP relay communication failure IP Addresses Cannot Be Assigned Using Dhcp FunctionChecking route information Checking ARP resolution information with neighboring systemChecking the log and interface Dhcp server communication trouble Checking filtering/QoS setting informationChecking DHCP/BOOTP setting information Associated with each log message Checking configurationChecking the log message and interface Checking layer 2 network DynamicDNS Cooperation in Dhcp Function Is DisabledSystem DNS update disabled Check the configurationChecking route information No RIP Routing Information Exists IPv4 Unicast Routing Communication FailureNo Ospf Routing Information Exists 18 RIP Failure Analysis MethodNo Routing Information Exist OP-NPAR No BGP4 Routing Information Exists20 BGP4 Failure Analysis Method 21 VRF Failure Analysis MethodIPv4 Multicast Routing Communication Failure Communication on IPv4 PIM-SM Network Is DisabledCommon check items 22 Common Check ItemsBSR check items Last-hop-router check items Rendezvous point router check items23 BSR Check Items 24 Rendezvous Point Router Check Items26 first-hop-router Check Items Multicast Data Is Double-relayed on IPv4 PIM-SM NetworkFirst-hop-router check items 27 Check Items When Double-relay Continues Communication on IPv4 PIM-SSM Network Is Disabled28 Common Check Items Multicast Sender First-hop-router Last-hop-router Data29 last-hop-router Check Items 30 first-hop-router Check Items Multicast Data Is Double-relayed on IPv4 PIM-SSM Network5 IPv4 Multicast Communication Failure In VRF OP-NPAR 31 Check Items When Double-relay Continues32 Check Items for VRF Is Double-relayed on IPv4 PIM-SSM NetworkIPv6 Network Communication Failure Checking unicast interface information Checking NDP resolution information with neighboring systemChecking the log and interface Configuration is not distributed 2 IPv6 Dhcp TroubleshootingChecking RA setting information Check the status of IPv6DHCP server Checking the status of the IPv6 Dhcp server in this systemSee the manuals Message Log Reference Duplicate acquisition by the client Procedure to check configurationCondition Cause Binding Information Route Information Checking client settingProcedure for restoring from duplicate distribution If Duid of this system conflicts with other system Reconfiguring route informationDeleting the file containing Duid information Reproducing the DuidChecking the Duid No RIPng Routing Information Exists 10 IPv6 Unicast Routing Communication FailureNo OSPFv3 Routing Information Exists 35 Failure Analysis of RIPngNo BGP4+ Routing Information Exists Hop address resolution in BGP4+ exist Exists37 BGP4+ Failure Analysis Method Go to No.5 if no route exist38 Common Check Items Communication on IPv6 PIM-SM Network Is Disabled11 IPv6 Multicast Routing Communication Failure Command with interface parameter specified Neighboring router using the show ipv6 pimRelay target group address Rendezvous point setting If the unicast route does not exist, see 3.10 IPv6 Unicast39 BSR Check Items Multicast receiver Configuration to run MLD40 Rendezvous Point Router Check Items 41 last-hop-router Check Items42 first-hop-router Check Items 43 Check Items When Double-relay ContinuesMulticast Data Is Double-relayed on IPv6 PIM-SM Network To the ports to which neighboring routers connect Communication on IPv6 PIM-SSM Network Is Disabled44 Common Check Items 45 last-hop-router Check Items 46 first-hop-router Check Items Multicast Data Is Double-relayed on IPv6 PIM-SSM NetworkGroup join function is running For MLD snoopingTroubleshooting Functional Failures in Operation 47 Check Items When Double-relay Continues48 Ieee 802.1X Failure Analysis Method Layer 2 Authentication Communication FailureCommunication Failure on Using Ieee Table setting failed Following cause. Check to see if there is any problemAuthentication dynamic mode, go to No To see if authentication failedAssignment of Vlan authentication Command and check to see if dynamicAuthentication dynamic. Match the Vlan ID set for Tunnel-Type for the Radius server to VLAN1350 Failure Analysis Method for Web Authentication Communication Failure on Using Web AuthenticationConfirm that authentication IPv4 access list is applied Check to see authentication Ipv4 access listIPv4 access list are set in the access list as well Port for authenticationCommand Soon After Suspended AuthenticatedWhen Web Server Is restarted Using Restarted. The Web server starts to perform authenticationSetting Information 51 Checking Web Authentication ConfigurationCheck Point Troubleshooting Steps Failure Analysis Method for Web Authentication 52 Web Authentication Failure Analysis Method53 Failure Analysis Method for MAC Authentication Communication Failure on Using MAC AuthenticationNot applied to the port for authentication IPv4 access list is appliedAuthentication is displayed by the show To No.7 Configuration command mac-authentication port54 Checking MAC Authentication Configuration Communication Failure on Using Authentication Vlan OP-VAA55 MAC Authentication Failure Analysis Method Failure Analysis Method for MAC Authentication100 56 Authentication Vlan Failure Analysis Method101 57 Checking Authentication Vlan ConfigurationWhen Vlan Identification Table Resource Shortage Occurs 102 Gsrp Communication Failures Communication Failure on High-reliability Function104 60 Analysis Method for Gsrp Unknown Adjacency105 61 Vrrp Failure Analysis Method106 107 62 Vrrp Failure Analysis Method108 109 Set up, and the virtual router may operate. IP8800/S3600Traps Cannot Be Received by Snmp Manager Snmp Communication FailureMIBs Cannot Be Obtained from Snmp Manager 111 Checking configuration Checking failures etc Checking operation status by operation commandSFlow Packets Do Not Reach Collector Checking route to the collectorCollector information must be set correctly Checking configuration114 Checking settings of collectorChecking NIF/port status Counter Sample Does Not Reach Collector Flow Sample Does Not Reach CollectorChecking presence/absence of the relay packet Checking transmission interval of counter sampleNetwork Interface Communication Failure 63 Failure Analysis Method When Using Lldp Functions64 Failure Analysis When Using Oadp Function 117 Checking Filtering/QoS Setting Information to check for itOtherwise, see 3.4 Network Interface Communication Failure Otherwise, see 3.5 Layer 2 Network Communication Failure65 NTP Failure Analysis Method Time Synchronization by NTP Is DisabledNTP Communication Failure Port Becomes Inactive Due to IEEE802.3ah/UDLD Function Communication Failure on IEEE802.3ah/UDLD FunctionCause for Switchover Disabled Troubleshooting Steps Active System Switchover Is Disabled67 Problems and Actions When Switching Active System 68 Failure Analysis Method When BSU Switchover Disabled Active BSU Switchover Is DisabledBoards 122Set to disabled, delete the entry that is Problems on Power Saving FeatureSchedule error caused by Display of Result Confirmation Cause ActionDisconnected Neighboring system in 3.6.1 Communication Is Disabled or IsNeighboring system in 3.9.1 Communication Is Disabled or Is 125 Checking packet discarding by filtering Communication Failure Caused by Settings of Filtering/QoSChecking Filtering/QoS Setting Information 127 IP8800/S3600 and IP8800/S2400Page 129 IP8800/S6700 IP8800/S6600 IP8800/S6300Checking Resource Usage of MAC Address Table MAC Address Table Resource ShortageOperation Log Message for Checking Resource Usage Operation Log Message for Checking Resource Use StatusFile Name Specified for get Log Message 131132 Checking Vlan Identification Table Resource Usage Vlan Identification Table Entry Clear Method Vlan setting.*1Entry to Be Cleared Step Tag translation functionChecking Resource Usage of Shared Memory When Resource Shortage Occurs in Shared MemoryPage 137 Collecting Failure InformationAvailable Information via ftp Collecting Failure InformationCollecting Failure Information File Name Specified for get Acquiring Basic Information139 Collecting basic information140 Collecting Failure Information Using dump Command IP8800Collecting memory dump when communication failure occurs 141 After above log is displayed, execute next the dump command142 143 Storage Location and File Name File Transfer Transferring Files for Maintenance InformationMaintenance Information 145 Transferring Files Using ftp CommandTransferring dump files to the remote operation terminal 146 147 ETATransferring dump files to a console Transferring failure backup information files to a consoleTransferring log information to a console 148149 IP8800/S6700 IP8800/S6600 IP8800/S6300File Name Specified for Acquired Files Files That Can Be Acquired Using ftp Command150 151 10 Collecting Dump Files from the Remote TerminalWriting to MC Writing File to MC Using Operation Terminal153 Line TestEthernet Port Testing LineChecking frame loopback within system Line Test Type for Each Frame Loopback Point155 Command IP8800/S6700 IP8800/S6600 IP8800/S6300156 Checking frame loopback at a loop connector157 Page 159 Restarting the SystemRestarting the System Restarting the SystemSet the system to restart Or stop 161Specifying when Parameter to input Active Standby None162 163 Selecting CPU Memory Dump Type164 Dump Back to command input modeCollect Memory dump? Memorydump is Restart? Collecting memory165 AppendixAppendix a Contents of show tech-support Command Display 167 168 169 170 171 172 173 174 Table A-2 Details of Display Contents IP8800/S3600IP8800/S3600 175 176 Update for Ver.11.1 and laterLog information during software Information 2 for Ver.10.7 Earlier177 178 179 180 181 Table A-3 Details of Display Contents IP8800/S2400IP8800/S2400 182 Information on L2 loop detection For Ver.10.7 and later 183Authenticated user account Built-in WEB authentication DB For Ver.10.3 and later184 MLD snooping group information185 Page 187 IndexIndex 188