Manuals / NETGEAR / Computer Equipment / Network Router

NETGEAR JNR1010V2 Troubleshoot with the LEDs, Power LED Is Off or Blinking, Power LED Stays Amber

Models: JNR1010V2

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JNR1010v2 N150 Wireless Router

•Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. You can view the MAC address in the Attached Devices screen (see Attached Devices on page 34).

Troubleshoot with the LEDs

After you turn on power to the router, the following sequence of events occurs:

1.When power is first applied, verify that the Power LED is on.

2.Verify that the Power LED turns amber within a few seconds, indicating that the self-test is running.

3.After approximately 30 seconds, verify the following:

•The Power LED is solid green.

•The Internet LED is lit.

•A numbered LAN Ethernet port LED is on for any local port that is connected to a computer. This condition indicates that a link has been established to the connected device.

You can use the LEDs on the front panel of the router for troubleshooting.

Power LED Is Off or Blinking

If the Power LED is Off or blinking, try the following:

•Make sure that the power cord is securely connected to your router and that the power adapter is securely connected to a functioning power outlet.

•Make sure that you are using the power adapter that NETGEAR supplied for this product.

•If the Power LED blinks slowly and continuously, the router firmware is corrupted. This situation can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions or help with a hardware problem, contact technical support at www.netgear.com/support.

Power LED Stays Amber

When the router is turned on, the Power LED turns amber for about 20 seconds and then turns green. If the LED does not turn green, the router has a problem.

If the Power LED is still amber one minute after you turn on power to the router, try the following:

•Turn off the power and back on to see if the router recovers.

•To return the router to its factory settings, press and hold the Restore Factory Settings button.

For more information, see Factory Settings on page 90.

Troubleshooting

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NETGEAR JNR1010V2 user manual Troubleshoot with the LEDs, Power LED Is Off or Blinking, Power LED Stays Amber

Contents

JNR1010v2 N150 Wireless Router Compliance SupportTrademarks JNR1010v2 N150 Wireless RouterChapter 1 Hardware Setup ContentsChapter 3 genie BASIC Settings Chapter 2 Get Started with NETGEAR genieChapter 6 Advanced Settings Chapter 5 AdministrationChapter 8 Troubleshooting Chapter 7 MonitoringJNR1010v2 N150 Wireless Router Appendix A Supplemental InformationUnpack Your Router Hardware Features Position Your Router 1. Hardware SetupGet to know your router Cable Your Router Verify the CablingUnpack Your Router Hardware FeaturesJNR1010v2 N150 Wireless Router Front PanelPower LED Internet LED WiFi LED Ethernet ports 1-4 LEDs Hardware SetupJNR1010v2 N150 Wireless Router Table 1. Front panel LED descriptions Hardware SetupDescription JNR1010v2 N150 Wireless Router Back PanelWPS/Reset button AC power connector Ethernet ports Internet port Table 2. Back panel port, button, and connector descriptionsPosition Your Router Label To position your router  To prepare your router for installation Cable Your Router  To start your network Verify the CablingNETGEAR genie Setup Log In to Your Router After Installation Router Setup Preparation Types of Logins and AccessUpgrade Router Firmware BASIC Home Screen Change the Password Password Recovery Add Wireless Devices or Computers to Your NetworkTypes of Logins and Access Router Setup PreparationWireless Devices and Security Settings Use Standard TCP/IP Properties for DHCPNETGEAR genie Setup  To use NETGEAR genie to set up your routerBrowse to http//routerlogin.net Upgrade Router Firmware Log In to Your Router After InstallationBASIC Home Screen Change the Password  To change the default password that you use to log in to the router2. Select ADVANCED Administration Set Password Password Recovery  To set up password recovery3. Select the Enable Password Recovery check box  To recover your password Wi-Fi Protected Setup Method Add Wireless Devices or Computers to Your Network To use WPS to join the wireless network Manual Method3. genie BASIC Settings Internet Setup Basic Wireless Settings Attached Devices Guest NetworkYour Internet connection and network Internet Setup  To view or change the Internet setup2. Select BASIC Internet Internet IP Address Internet IP Address Basic Wireless Settings  To view or change basic wireless settings2. Select BASIC Wireless Page Up to 145 Mbps. Allows 802.11n wireless devices to join the network Security Options WPA-PSK and WPA-PSK + WPA2-PSK Mixed Mode2. Select BASIC Wireless 2. Select BASIC Wireless  To configure the WEP security and wireless passphrase5. In the Authentication Type list, select one of the following types Attached Devices  To view the devices that are connected to your networks2. Select BASIC Attached Devices  To set up a guest network Guest Network2. Select BASIC Guest Network 7. Select a security option for the guest network Setup Wizard WPS Wizard WAN Setup LAN Setup Specify custom settingsAdministration. For information, see Chapter 5, Administration Advanced Setup. For information, see Chapter 6, Advanced Settings To launch the Setup Wizard Setup WizardThe next screen displays  To use the WPS Wizard WPS Wizard4. Select one of the following radio buttons WAN Setup  To change the WAN settings2. Select ADVANCED Setup WAN Setup The following screen displays Default DMZ Server Change the MTU Size  To set up a default DMZ serverLAN Setup  To change the MTU sizeLAN IP address  To change the LAN settings Use Router as DHCP Server  To disable the DHCP server feature Set Up Address Reservation3. Clear the Use Router as DHCP Server check box  To reserve an IP address To edit or delete a reserved address entry JNR1010v2 N150 Wireless Router a. Edit the address information b. Click the Apply buttongenie ADVANCED Home 5. Administration Manually Update the Router Firmware Manage the Configuration FileManage your network  To check for new firmware and update your router Manually Update the Router FirmwareBack Up Settings Manage the Configuration File To back up the router’s configuration settings 2. Select ADVANCED Administration Backup SettingsRestore Configuration Settings  To restore configuration settings that you backed upDo not interrupt the reboot process Erase Configuration Settings  To erase the configuration and restore the factory default settingsDo not interrupt the reboot process Advanced Wireless Settings Wireless Distribution System Static Routes 6. Advanced SettingsEnhance the performance of your router Universal Plug and PlayAdvanced Wireless Settings Advanced Settings for Your Wireless Network To change advanced settings for your wireless network  To enable or disable the wireless router radio Enable or Disable Wireless Router Radio To configure and enable the wireless schedule Set Up a Wireless ScheduleSet Up the WPS Settings  To change the WPS settings for your wireless network4. Clear the Keep Existing Wireless Settings 2.4GHz b/g/n check box Wireless Distribution System  To set up the base station Set Up the Base Station2. Select ADVANCED Advanced Setup Wireless Repeating Function 3. Select the Enable Wireless Repeating Function check boxSet Up a Repeater 5. Complete the Repeater IP Address field  To configure the router as a repeater2. Select ADVANCED Advanced Setup Wireless Repeating Function 3. Select the Enable Wireless Repeating Function check box To set up a static route 2. Select ADVANCED Advanced Setup Static RoutesStatic Routes The following screen displays  To edit or delete a static route Universal Plug and Play To configure Universal Plug and Play The UPnP Portmap Table displays the IP address of each UPnP device that is accessing the router and which ports internal and external that device has opened. The UPnP Portmap Table also displays what type of port is open and whether that port is still active for each IP address 7. Monitoring Internet Port Pane Wireless Settings Pane Guest Network PaneMonitor your router and network traffic Router Status and Usage Information Screen Router Information PaneADVANCED Advanced Home or ADVANCED Administration Router Status Router Status and Usage Information Screen To view router status and usage information Click the ADVANCED tab Internet Port Pane Router Information Pane To display the Router Information pane LAN Port To view the traffic statistics StatisticsConnection Status  To view the connection statusDHCP connection PPTP connection PPPoE connection To display the Wireless Settings pane Wireless Settings PaneGuest Network Pane  To display the Guest Network paneThe following information displays Find and fix problems 8. TroubleshootingCannot Access the Internet Changes Not Saved Wireless Connectivity Troubleshoot Your Network Using the Ping UtilityNetwork Settings Wireless SettingsCheck Ethernet Cable Connections on page Wireless Settings on page Network Settings on pagePower LED Is Off or Blinking Power LED Stays AmberTroubleshoot with the LEDs All LEDs Remain Lit After Startup WiFi LED Is OffInternet or Ethernet Port LEDs Are Off WPS Button Blinks AmberCannot Log In to the Router Cannot Access the Internet Troubleshoot Internet Browsing To check the WAN IP address  To troubleshoot a PPPoE Internet connection Troubleshoot a PPPoE Internet ConnectionTroubleshoot Your Network Using the Ping Utility Wireless ConnectivityChanges Not Saved Test the LAN Path to Your Router To ping the router from a computer running Windows Test the Path from Your Computer to a Remote DeviceCheck that your computer has the IP address of your router listed as the default gateway. If a DHCP server assigns the IP configuration of your computer, this information is not visible on your computer’s Network Control Panel. Verify that the IP address of the router is listed as the default gateway Factory Settings Technical Specifications A. Supplemental InformationAdditional details JNR1010v2 N150 Wireless Router Factory SettingsTable 4. JNR1010v2 router factory default settings FeatureJNR1010v2 N150 Wireless Router Technical SpecificationsTable 4. JNR1010v2 router factory default settings continued Table 5. JNR1010v2 router specifications