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NETGEAR JNR1010V2 user manual Troubleshooting, Find and fix problems

Models: JNR1010V2

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8. Troubleshooting

8. Troubleshooting	8
Find and fix problems

This chapter provides information to help you diagnose and solve problems that you might have with your router. If you do not find the solution here, visit the NETGEAR support site at http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshoot with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Wireless Connectivity

•Troubleshoot Your Network Using the Ping Utility

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NETGEAR JNR1010V2 user manual Troubleshooting, Find and fix problems, Troubleshoot Your Network Using the Ping Utility

Contents

JNR1010v2 N150 Wireless Router JNR1010v2 N150 Wireless Router SupportCompliance TrademarksChapter 2 Get Started with NETGEAR genie ContentsChapter 1 Hardware Setup Chapter 3 genie BASIC SettingsChapter 7 Monitoring Chapter 5 AdministrationChapter 6 Advanced Settings Chapter 8 TroubleshootingJNR1010v2 N150 Wireless Router Appendix A Supplemental InformationCable Your Router Verify the Cabling 1. Hardware SetupUnpack Your Router Hardware Features Position Your Router Get to know your routerUnpack Your Router Hardware FeaturesHardware Setup Front PanelJNR1010v2 N150 Wireless Router Power LED Internet LED WiFi LED Ethernet ports 1-4 LEDsHardware Setup JNR1010v2 N150 Wireless Router Table 1. Front panel LED descriptionsDescription Table 2. Back panel port, button, and connector descriptions Back PanelJNR1010v2 N150 Wireless Router WPS/Reset button AC power connector Ethernet ports Internet portLabel Position Your Router To position your router  To prepare your router for installation Cable Your Router  To start your network Verify the CablingPassword Recovery Add Wireless Devices or Computers to Your Network Router Setup Preparation Types of Logins and AccessNETGEAR genie Setup Log In to Your Router After Installation Upgrade Router Firmware BASIC Home Screen Change the PasswordUse Standard TCP/IP Properties for DHCP Router Setup PreparationTypes of Logins and Access Wireless Devices and Security Settings To use NETGEAR genie to set up your router NETGEAR genie SetupBrowse to http//routerlogin.net Upgrade Router Firmware Log In to Your Router After InstallationBASIC Home Screen  To change the default password that you use to log in to the router Change the Password2. Select ADVANCED Administration Set Password  To set up password recovery Password Recovery3. Select the Enable Password Recovery check box  To recover your password Manual Method Add Wireless Devices or Computers to Your NetworkWi-Fi Protected Setup Method  To use WPS to join the wireless networkInternet Setup Basic Wireless Settings Attached Devices Guest Network 3. genie BASIC SettingsYour Internet connection and network  To view or change the Internet setup Internet Setup2. Select BASIC Internet Internet IP Address Internet IP Address  To view or change basic wireless settings Basic Wireless Settings2. Select BASIC Wireless Page Up to 145 Mbps. Allows 802.11n wireless devices to join the network WPA-PSK and WPA-PSK + WPA2-PSK Mixed Mode Security Options2. Select BASIC Wireless 2. Select BASIC Wireless  To configure the WEP security and wireless passphrase5. In the Authentication Type list, select one of the following types  To view the devices that are connected to your networks Attached Devices2. Select BASIC Attached Devices Guest Network  To set up a guest network2. Select BASIC Guest Network 7. Select a security option for the guest network Advanced Setup. For information, see Chapter 6, Advanced Settings Specify custom settingsSetup Wizard WPS Wizard WAN Setup LAN Setup Administration. For information, see Chapter 5, Administration To launch the Setup Wizard Setup WizardThe next screen displays  To use the WPS Wizard WPS Wizard4. Select one of the following radio buttons  To change the WAN settings WAN Setup2. Select ADVANCED Setup WAN Setup The following screen displays Default DMZ Server Change the MTU Size  To set up a default DMZ server To change the MTU size LAN SetupLAN IP address  To change the LAN settings Use Router as DHCP Server  To reserve an IP address Set Up Address Reservation To disable the DHCP server feature 3. Clear the Use Router as DHCP Server check box To edit or delete a reserved address entry a. Edit the address information b. Click the Apply button JNR1010v2 N150 Wireless Routergenie ADVANCED Home Manually Update the Router Firmware Manage the Configuration File 5. AdministrationManage your network  To check for new firmware and update your router Manually Update the Router Firmware2. Select ADVANCED Administration Backup Settings Manage the Configuration FileBack Up Settings  To back up the router’s configuration settings To restore configuration settings that you backed up Restore Configuration SettingsDo not interrupt the reboot process  To erase the configuration and restore the factory default settings Erase Configuration SettingsDo not interrupt the reboot process Universal Plug and Play 6. Advanced SettingsAdvanced Wireless Settings Wireless Distribution System Static Routes Enhance the performance of your routerAdvanced Settings for Your Wireless Network Advanced Wireless Settings To change advanced settings for your wireless network  To enable or disable the wireless router radio Enable or Disable Wireless Router Radio To configure and enable the wireless schedule Set Up a Wireless Schedule To change the WPS settings for your wireless network Set Up the WPS Settings4. Clear the Keep Existing Wireless Settings 2.4GHz b/g/n check box Wireless Distribution System 3. Select the Enable Wireless Repeating Function check box Set Up the Base Station To set up the base station 2. Select ADVANCED Advanced Setup Wireless Repeating FunctionSet Up a Repeater 3. Select the Enable Wireless Repeating Function check box  To configure the router as a repeater5. Complete the Repeater IP Address field 2. Select ADVANCED Advanced Setup Wireless Repeating Function2. Select ADVANCED Advanced Setup Static Routes  To set up a static routeStatic Routes The following screen displays  To edit or delete a static route Universal Plug and Play To configure Universal Plug and Play The UPnP Portmap Table displays the IP address of each UPnP device that is accessing the router and which ports internal and external that device has opened. The UPnP Portmap Table also displays what type of port is open and whether that port is still active for each IP address Router Status and Usage Information Screen Router Information Pane Internet Port Pane Wireless Settings Pane Guest Network Pane7. Monitoring Monitor your router and network trafficRouter Status and Usage Information Screen ADVANCED Advanced Home or ADVANCED Administration Router Status To view router status and usage information Click the ADVANCED tab LAN Port Router Information PaneInternet Port Pane  To display the Router Information pane To view the traffic statistics Statistics To view the connection status Connection StatusDHCP connection PPTP connection PPPoE connection To display the Guest Network pane Wireless Settings Pane To display the Wireless Settings pane Guest Network PaneThe following information displays Troubleshoot Your Network Using the Ping Utility 8. TroubleshootingFind and fix problems Cannot Access the Internet Changes Not Saved Wireless ConnectivityNetwork Settings on page Wireless SettingsNetwork Settings Check Ethernet Cable Connections on page Wireless Settings on pagePower LED Stays Amber Power LED Is Off or BlinkingTroubleshoot with the LEDs WPS Button Blinks Amber WiFi LED Is OffAll LEDs Remain Lit After Startup Internet or Ethernet Port LEDs Are OffCannot Log In to the Router Troubleshoot Internet Browsing Cannot Access the Internet To check the WAN IP address  To troubleshoot a PPPoE Internet connection Troubleshoot a PPPoE Internet ConnectionTest the LAN Path to Your Router Wireless ConnectivityTroubleshoot Your Network Using the Ping Utility Changes Not Saved To ping the router from a computer running Windows Test the Path from Your Computer to a Remote DeviceCheck that your computer has the IP address of your router listed as the default gateway. If a DHCP server assigns the IP configuration of your computer, this information is not visible on your computer’s Network Control Panel. Verify that the IP address of the router is listed as the default gateway A. Supplemental Information Factory Settings Technical SpecificationsAdditional details Feature Factory SettingsJNR1010v2 N150 Wireless Router Table 4. JNR1010v2 router factory default settingsTable 5. JNR1010v2 router specifications Technical SpecificationsJNR1010v2 N150 Wireless Router Table 4. JNR1010v2 router factory default settings continued