Manuals / NETGEAR / Computer Equipment / Network Router

NETGEAR R7000 Troubleshooting, Quick Tips Troubleshoot with the LEDs Cannot Log In to the Router

Models: R7000

1 167

Page 155

14. Troubleshooting		14
14. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshoot with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Wireless Connectivity

•Troubleshoot Your Network Using the Ping Utility

155

Page 155

Image 155

NETGEAR R7000 user manual Troubleshooting, Quick Tips Troubleshoot with the LEDs Cannot Log In to the Router

Contents

User Manual November 2013 350 East Plumeria Drive San Jose, CA USANighthawk AC1900 Smart WiFi Router Model R7000 Trademarks Nighthawk AC1900 Smart WiFi Router Model R7000http//support.netgear.com/general/contact/default.aspx SupportChapter 3 Specify Your Internet Settings ContentsChapter 1 Hardware Setup Chapter 2 Connect to the Network and Access the RouterNighthawk AC1900 Smart WiFi Router Model R7000 Chapter 5 Control Access to the InternetChapter 7 Access the Router’s USB Drive Through the Internet Chapter 6 Share USB Drives Attached to the RouterChapter 11 Manage Your Network Chapter 10 Specify Network SettingsChapter 8 Use the Router as a Media Server Chapter 9 Share a USB PrinterNighthawk AC1900 Smart WiFi Router Model R7000 Chapter 12 Use VPN to Access Your NetworkChapter 13 Specify Internet Port Settings Chapter 14 TroubleshootingNighthawk AC1900 Smart WiFi Router Model R7000 Appendix A Supplemental InformationRear Panel Position Your Router Cable Your Router 1. Hardware SetupUnpack Your Router Attach the Antennas Top and Front Panels  To attach the antennas Unpack Your RouterAttach the Antennas Table 1. LED and button descriptions Top and Front PanelsNighthawk AC1900 Smart WiFi Router Model R7000 USB 3.0 port Figure 2. Router top and front viewRear Panel  To position your router Position Your Router To cable your router Cable Your RouterAccess the Router with NETGEAR genie Apps Access the RouterConnect to the Network Types of Logins Use an Internet Browser to Access the Router Change the Language To find and select the WiFi network Wired ConnectionWiFi Connection  To use WPS to connect to the WiFi networkLabel Types of LoginsUse an Internet Browser to Access the Router NETGEAR genie Automatic Internet Setup To use NETGEAR genie to set up your router  To change the language Change the LanguageLog In to the Router  To log in to the router To use the genie app to access the router Access the Router with NETGEAR genie AppsSpecify IPv6 Internet Connections Change the MTU Size 3. Specify Your Internet SettingsUse the Internet Setup Wizard Manually Set Up the Internet Connection 4. Select ADVANCED Setup Wizard Use the Internet Setup Wizard To use the Setup Wizard  To specify the Internet connection settings Manually Set Up the Internet ConnectionSpecify an Internet Connection Without a Login  To view or change the basic Internet setup Specify an Internet Connection That Uses a LoginPage Specify IPv6 Internet Connections  To set up an IPv6 Internet connection4. Select ADVANCED Advanced Setup IPv6 5. In the Internet Connection Type list, select Auto Detect  To set up an IPv6 Internet connection through auto detectionRequirements for Entering IPv6 Addresses IPv6 Auto Detect To set up an IPv6 Internet connection through auto configuration IPv6 Auto ConfigThe BASIC Home screen displays IPv6 6to4 Tunnel  To set up an IPv6 Internet connection by using a 6to4 tunnel5. In the Internet Connection Type list, select Pass Through  To set up a pass-through IPv6 Internet connectionIPv6 Pass Through IPv6 Fixed  To set up a fixed IPv6 Internet connection5. In the Internet Connection Type list, select DHCP  To set up an IPv6 Internet connection with a DHCP serverIPv6 DHCP The screen adjusts IPv6 PPPoE  To set up a PPPoE IPv6 Internet connectionChange the MTU Size  To change the MTU size 4. Select ADVANCED Setup WAN SetupApplication Nighthawk AC1900 Smart WiFi Router Model R7000Specify Your Internet Settings Table 2. Common MTU sizesOptimize Internet Gaming with Upstream QoS Add Upstream QoS Rules Prioritize Internet Traffic with Quality of ServiceWi-Fi Multimedia Quality of Service 4. Optimize PerformanceHigh priority traffic Prioritize Internet Traffic with Quality of ServiceOptimize Internet Gaming with Upstream QoS Downstream QoS video streaming Upstream QoS gamingAdd Upstream QoS Rules  To enable upstream QoS4. Select ADVANCED Setup QoS Setup Upstream QoS 5. Select the Enable Upstream QoS Optimized for Gaming check box4. Select ADVANCED Setup QoS Setup Upstream QoS Set Up QoS for Applications and Online Gaming To create a QoS policy for applications and online games 6. Select ADVANCED Setup QoS Setup Upstream QoS Set Up QoS for a Router LAN Port4. Select ADVANCED Setup QoS Setup 5. Select the Turn Internet Access QoS On check box4. Select ADVANCED Setup QoS Setup Upstream QoS Set Up QoS for a MAC Address9. From the Priority Category list, select Ethernet LAN Port  To create a QoS policy for traffic from a specific MAC address4. Select ADVANCED Setup QoS Setup Upstream QoS Edit an Upstream QoS Policy7. From the Priority Category list, select MAC Address  To edit a QoS policy4. Select ADVANCED Setup QoS Setup Upstream QoS Optimize Video Streaming with Downstream QoSDelete an Upstream QoS Policy  To delete a QoS policy4. Select ADVANCED Setup QoS Setup Downstream QoS  To enable downstream QoS4. Select ADVANCED Setup QoS Setup Downstream QoS Add Downstream QoS Rules by KeywordAdd a Downstream QoS Rule by Device  To add a downstream QoS rule by keywordImprove Network Connections with Universal Plug and Play  To enable Universal Plug and Play4. Select ADVANCED Setup QoS Setup Wi-Fi Multimedia Quality of Service To disable WMM QoS Schedule When to Block Internet Sites and Services 5. Control Access to the InternetSet Up Parental Controls Block Access to Your Network Use Keywords to Block Internet Sites Block Services from the Internet4. Select Parental Controls Set Up Parental Controls To set up Live Parental Controls After installation, Live Parental Controls automatically starts 13. Click the Take me to the status screen button Block Access to Your Network To set up access control  To set block Internet sites 4. Select ADVANCED Security Access Control5. Select the Turn on Access Control check box Use Keywords to Block Internet Sites To delete keywords from the list 4. Select ADVANCED Security Block Sites4. Select ADVANCED Security Block Services Block Services from the Internet To block services 4. Select ADVANCED Security Schedule Schedule When to Block Internet Sites and Services To schedule blocking  To specify a trusted computer Set Up Security Event Email Notifications To set up email notifications Avoid Blocking on a Trusted Computer5. Select the Turn Email Notification On check box 4. Select ADVANCED Security E-mailRouter USB Drive Requirements Access a USB Drive on the NetworkControl Access to the USB Drive Use FTP Within the Network 6. Share USB Drives Attached to the To connect a USB drive Access a USB Drive on the NetworkUSB Drive Requirements  To map the USB device to a Windows network drive  To access the USB drive from a Mac 1. Select Go Connect to Server To access the USB drive from a Windows computer 1. Select Start RunBack Up Mac Computers with Time Machine Set Up a USB Hard Drive on a Mac7. Select the GUID Partition Table or Master Boot Record radio button Back Up Windows Computers with ReadySHARE Vault8. For the format, select Mac OS Extended Journaled d. Select the Wake for Wi-Fi network access check boxPrepare to Back Up a Large Amount of Data Use Time Machine to Back Up onto a USB Hard Drive7. From the Apple menu, select System Preferences Control Access to the USB Drive To specify the USB access settings Network Neighborhood/MacShare. Enabled by default 4. Select ADVANCED USB Storage Advanced Settings To view network folders  To set up FTP accessUse FTP Within the Network View Network Folders on a USB Drive4. Select ADVANCED USB Storage Advanced Settings 6. Click the Create Network Folder button Add a Network Folder on a USB Drive To add a network folder 4. Select ADVANCED ReadySHARE To approve USB devices Edit a Network Folder on a USB DriveApprove USB Devices  To edit a network folder To remove a USB disk drive safely 4. Select ADVANCED Advanced Setup USB SettingsSafely Remove a USB Drive 9. Select the Allow only approved devices check box4. Select USB Storage Basic Settings Through the Internet 7. Access the Router’s USB DriveAccess the USB Drive Through the Internet Dynamic DNS Your Personal FTP Server Set Up Your Personal FTP Server To set up FTP access Access the USB Drive Through the InternetSet Up FTP Access Through the Internet  To access the USB drive from a remote computer4. Select ADVANCED USB Storage Advanced Settings Access the USB Drive Through the Internet with FTP To access the USB drive with FTP from a remote computer Your Personal FTP Server Dynamic DNS To set up Dynamic DNS and register for a free NETGEAR account Set Up a New Dynamic DNS Account To set up Dynamic DNS if you already have an account 4. Select ADVANCED Advanced Settings Dynamic DNS5. Select the Use a Dynamic DNS Service check box 6. In the Service Provider list, select NETGEAR5. Select the Use a Dynamic DNS Service check box NETGEAR4. Select ADVANCED Advanced Settings Dynamic DNS  To set up your personal account and use FTP Set Up Your Personal FTP ServerChange the Dynamic DNS Settings  To change your settingsPlay Media from a USB Drive on TiVo Specify ReadyDLNA Media Server Settings8. Use the Router as a Media Server Play Music from a USB Drive with iTunes Server4. Select ADVANCED USB Storage Media Server Specify ReadyDLNA Media Server Settings To specify media server settings Play Music from a USB Drive with iTunes Server To specify iTunes server settings 4. Select ADVANCED USB Storage Media Server  To set up the router to work with TiVoPlay Media from a USB Drive on TiVo d. Select ADVANCED USB Storage Media ServerNighthawk AC1900 Smart WiFi Router Model R7000  To play videos 1. On the TiVo, select TiVo Central My Shows To play music or view photos 1. On the TiVo, select TiVo Central Music, Photos, & ShowcasesUse the Router as a Media Server  To copy TiVo files to a computerNighthawk AC1900 Smart WiFi Router Model R7000 2. Select an item to play or watchChange NETGEAR USB Control Center Settings Install the Printer Driver and Cable the PrinterInstall the ReadySHARE Printer Utility Use the Shared Printer Use the Scan Feature of a Multifunction USB Printer To download the utility Install the Printer Driver and Cable the Printer To install the driver and cable the printer Download the ReadySHARE Printer Utility To install the utility Install the ReadySHARE Printer Utility To manually connect and print Use the Shared Printer To view or change the status View or Change the Status of a Printer To print and release the printer to any computer on the network  To use the scan feature of a multifunction USB printer Use the Scan Feature of a Multifunction USB Printer To specify the time-out 1. Select Tools Configuration Change NETGEAR USB Control Center Settings2. Clear the Automatically execute when logging on Windows check box  To change the language 1. Select Tools ConfigurationDisable the DHCP Server Feature in the Router 10. Specify Network SettingsView WAN Settings Set Up a Default DMZ Server Change the Router’s Device Name Change the LAN TCP/IP Settings4. Select ADVANCED Setup WAN Setup View WAN Settings To view the WAN settings  To set up a default DMZ server Set Up a Default DMZ Server To change the router’s device name Change the LAN TCP/IP Settings4. Select ADVANCED Setup LAN Setup Change the Router’s Device Name4. Select ADVANCED Setup LAN Setup  To change the LAN TCP/IP settings To specify the pool of IP addresses that the router assigns Specify the IP Addresses that the Router Assigns4. Select ADVANCED Setup LAN Setup Disable the DHCP Server Feature in the Router To reserve an IP address  To disable the DHCP server feature in the routerReserve LAN IP Addresses 5. Clear the Use Router as DHCP Server check box To use the WPS Wizard Use the WPS Wizard for WiFi Connections To edit a reserved address entry  To delete a reserved address entry To specify basic wireless settings Specify Basic WiFi Settings4. Select Wireless WPA-PSK TKIP WPA2-PSK AES WPA-PSK TKIP + WPA2-PSK AES Change the WiFi Security Option To change the WPA settings 289 Mbps To set up a guest network Set Up a Guest Network4. Select Guest Network  To disable implicit Beamforming How the Router Manages Wireless Clients To disable Airtime fairness 4. Select ADVANCED Advanced Setup Wireless Settings To enable or disable the wireless radios Control the Wireless RadiosUse the WiFi On/Off Button Enable or Disable the Wireless Radios4. Select ADVANCED Advanced Setup Wireless Settings Set Up a Wireless Schedule To set up the wireless schedule 4. Select ADVANCED Advanced Setup Wireless Settings Specify WPS Settings To specify WPS Settings  To set up the router as an AP Use the Router as a Wireless Access Point5. Select ADVANCED Advanced Setup Wireless AP  To set up bridge mode Set Up the Router in Bridge Mode7. Click the setup bridge mode wireless settings button 5. Select ADVANCED Advanced Setup Wireless SettingsBase station access point Repeater access point Set Up a Wireless Distribution System To set up the base station Set Up the Base Station To configure a NETGEAR router as a repeater Set Up a Repeater5. Select ADVANCED Advanced Setup Wireless Repeating Function 6. Select the Enable Wireless Repeating Function check box6. Select the Enable Wireless Repeating Function check box 5. Select ADVANCED Wireless Repeating Function12. Verify connectivity across the LANs Nighthawk AC1900 Smart WiFi Router Model R7000Specify Network Settings 11. Manage Your Network Update the Router Firmware Change the admin PasswordRecover the admin Password View Router Status Manage the Router Configuration File Remote Management4. Select ADVANCED Administration Router Update Update the Router FirmwareChange the admin Password  To check for new firmware and update your router To set up password recovery Recover the admin Password To set the password for the user name admin 4. Select ADVANCED Administration Set Password To view router status and usage information 5. Select the Enable Password Recovery check box To recover your password View Router Status To display Internet port statistics Display Internet Port Statistics To check the Internet connection status Check the Internet Connection Status To view logs View Logs of Router Activity To monitor Internet traffic 4. Select ADVANCED Administration LogsMonitor Internet Traffic 4. Select ADVANCED Advanced Setup Traffic Meter Create Custom Static Routes  To set up a static route To edit a static route 4. Select ADVANCED Advanced Setup Static Routes4. Select Attached Devices View Devices Currently on the Network To delete a static route  To view devices on the network To back up the router’s configuration settings Manage the Router Configuration FileBack Up Settings Restore Configuration SettingsRemote Management Erase the Current Configuration SettingsDo not interrupt the reboot process  To erase the configuration settings5. Select the Turn Remote Management On check box the admin Password on page To set up remote management 4. Select ADVANCED Advanced Setup Remote Management To use remote access Use VPN to Access the Router’s USB Drive and Media 12. Use VPN to Access Your NetworkSet Up a VPN Connection Specify VPN Service in the Router Install OpenVPN Software on Your ComputerSet Up a VPN Connection 4. Select ADVANCED Advanced Setup VPN Service Specify VPN Service in the RouterInstall OpenVPN Software on Your Computer  To specify the VPN serviceThe OpenVPN Setup Wizard displays 5. Click the Next button NETGEAR-VPN C\Program files\OpenVPN\config\ by defaultUse a VPN Tunnel  To open a VPN tunnel  To allow VPN clients to use your home Internet service Use VPN to Access the Router’s USB Drive and MediaUse VPN to Access Your Internet Service at Home Set Up VPN Client Internet Access in the RouterC\Program files\OpenVPN\config\ by default Block VPN Client Internet Access in the Router To allow VPN clients to access only your home network 4. Select ADVANCED Advanced Setup VPN ServiceC\Program files\OpenVPN\config\ by default Use a VPN Tunnel to Access Your Internet Service at Home To access your Internet service Set Up Port Forwarding to a Local Server Set Up Port Triggering 13. Specify Internet Port Settings To forward specific incoming protocols Set Up Port Forwarding to a Local Server6. Select ADVANCED Advanced Setup Port Forwarding/Port Triggering 7. Click the Add Custom Service button Add a Custom Port Forwarding Service To add a custom service 5. Select ADVANCED Advanced Setup Port Forwarding/Port Triggering To edit a port forwarding entry Edit a Port Forwarding Service4. Select ADVANCED Advanced Setup Port Forwarding/Port Triggering  To delete a port forwarding entry Delete a Port Forwarding EntryApplication Example Make a Local Web Server Public How the Router Implements the Port Forwarding RulePlug and Play UPnP. See Improve Network Connections with Set Up Port TriggeringAdd a Port Triggering Service  To add a port triggering service4. Select ADVANCED Advanced Setup Port Forwarding/Port Triggering Enable Port Triggering To enable port triggering 4. Select ADVANCED Advanced Setup Port Forwarding/Port Triggering 6. Clear the Disable Port Triggering check boxApplication Example Port Triggering for Internet Relay Chat 2. Your IRC client composes a request message to an IRC server using a destination port number of 6667, the standard port number for an IRC server process. Your computer then sends this request message to your router Quick Tips Troubleshoot with the LEDs Cannot Log In to the Router 14. TroubleshootingCannot Access the Internet Changes Not Saved Wireless Connectivity Troubleshoot Your Network Using the Ping UtilitySequence to Restart Your Network Wireless SettingsNetwork Settings Quick TipsLEDs Never Turn Off Power LED Is Off or BlinkingPower LED Stays Amber Troubleshoot with the LEDsInternet or Ethernet Port LEDs Are Off WiFi LED Is OffCannot Log In to the Router  To check the WAN IP address Cannot Access the Internet3. Select Administration Router Status  To troubleshoot a PPPoE connection 1. Select Administration Router Status 2. Click Connection StatusTroubleshoot PPPoE Troubleshoot Internet BrowsingChanges Not Saved Wireless ConnectivityNote Be sure to click the Apply button if you change settings Pinging IP address with 32 bytes of data Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Router  To ping the router from a Windows computerTest the Path from Your Computer to a Remote Device A. Supplemental Information Factory Settings Technical SpecificationsFeature Factory SettingsNighthawk AC1900 Smart WiFi Router Model R7000 Table 3. Factory default settingsDefault behavior Nighthawk AC1900 Smart WiFi Router Model R7000Table 3. Factory default settings continued FeatureFeature Technical SpecificationsNighthawk AC1900 Smart WiFi Router Model R7000 Table 4. R7000 Router specifications