NETGEAR R7000 user manual Troubleshoot PPPoE, Troubleshoot Internet Browsing

Nighthawk AC1900 Smart WiFi Router Model R7000

If your router has an IP address, but your computer is does not load any web pages from the Internet, it might be due to the following reasons:

•Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router’s configuration, reboot your computer, and verify the DNS address. You can configure your computer manually with DNS addresses, as explained in your operating system documentation.

•Your computer might not have the router configured as its TCP/IP gateway.

If your computer obtains its information from the router by DHCP, reboot the computer, and verify the gateway address.

•You might be running login software that is no longer needed.

If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection.

Troubleshoot PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.

To troubleshoot a PPPoE connection:

1.Select Administration > Router Status.

2.Click Connection Status.

3.Check the Connection Status display to see if your PPPoE connection is up and working.

4.If you don’t have a connection, you can attempt to reconnect by clicking the Connect button. The router continues to attempt to connect indefinitely.

5.If you cannot connect after several minutes, you might be using an incorrect service name, user name, or password. There might also be a provisioning problem with your ISP.

Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted to the network.

Troubleshoot Internet Browsing

If your router can obtain an IP address but your computer is unable to load any web pages from the Internet, check the following:

•Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses.

Troubleshooting

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