Test the Path from Your Computer to a Remote Device | NETGEAR R7000

Nighthawk AC1900 Smart WiFi Router Model R7000

Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet.

Test the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your computer to a remote device.

1.From the Windows toolbar, click the Start button and select Run.

2.In the Windows Run window, type: ping -n 10 <IP address>

where <IP address> is the IP address of a remote device such as your ISP DNS server.

If the path is functioning correctly, messages like those shown in the previous section display.

If you do not receive replies, check the following:

•Check that your computer has the IP address of your router listed as the default gateway. If DHCP assigns the IP configuration of your computers, this information is not visible in your computer Network Control Panel. Verify that the IP address of the router is listed as the default gateway.

•Check to see that the network address of your computer (the portion of the IP address specified by the subnet mask) is different from the network address of the remote device.

•Check that your cable or DSL modem is connected and functioning.

•If your ISP assigned a host name to your computer, enter that host name as the account name in the Internet Setup screen.

•Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers.

Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If so, configure your router to “clone” or “spoof” the MAC address from the authorized computer.

Troubleshooting

163

Image 163

NETGEAR R7000 user manual Test the Path from Your Computer to a Remote Device

Contents

November 2013 East Plumeria Drive San Jose, CA Nighthawk AC1900 Smart WiFi Router Model R7000 Compliance Contents Control Access to the Internet Use the Router as a Media Server Use VPN to Access Your Network Appendix a Supplemental Information Hardware Setup Attach the Antennas Unpack Your Router To attach the antennas USB 3.0 port Top and Front Panels Router rear panel Rear Panel  To position your router Position Your Router  To cable your router Cable Your Router Connect to the Network Access the Router  To find and select the WiFi network Wired ConnectionWiFi Connection  To use WPS to connect to the WiFi network Label Types of LoginsUse an Internet Browser to Access the Router Netgear genie Automatic Internet Setup  To use Netgear genie to set up your router  To change the language Change the LanguageLog In to the Router  To log in to the router  To use the genie app to access the router Access the Router with Netgear genie Apps Specify Your Internet Settings  To use the Setup Wizard Use the Internet Setup WizardSelect Advanced Setup Wizard Specify an Internet Connection Without a Login Manually Set Up the Internet Connection To specify the Internet connection settings  To view or change the basic Internet setup Specify an Internet Connection That Uses a Login Select Internet Select Advanced Advanced Setup IPv6  To set up an IPv6 Internet connectionSpecify IPv6 Internet Connections IPv6 Auto Detect Requirements for Entering IPv6 AddressesInternet Connection Type list, select Auto Detect IPv6 Auto Config Nighthawk AC1900 Smart WiFi Router Model R7000 IPv6 6to4 Tunnel IPv6 Pass Through  To set up a pass-through IPv6 Internet connectionInternet Connection Type list, select Pass Through IPv6 Fixed  To set up a fixed IPv6 Internet connection IPv6 Dhcp  To set up an IPv6 Internet connection with a Dhcp serverInternet Connection Type list, select Dhcp Nighthawk AC1900 Smart WiFi Router Model R7000 IPv6 PPPoE  To set up a PPPoE IPv6 Internet connection Change the MTU Size  To change the MTU size Select Advanced Setup WAN Setup Common MTU sizes Optimize Performance Optimize Internet Gaming with Upstream QoS Prioritize Internet Traffic with Quality of Service Add Upstream QoS Rules  To enable upstream QoS Select Advanced Setup QoS Setup Upstream QoS Set Up QoS for Applications and Online Gaming To create a QoS policy for applications and online games Set Up QoS for a Router LAN Port From the Priority Category list, select Ethernet LAN Port Set Up QoS for a MAC Address From the Priority Category list, select MAC Address Edit an Upstream QoS Policy To edit a QoS policy Delete an Upstream QoS Policy Optimize Video Streaming with Downstream QoS To delete a QoS policy  To enable downstream QoS Add a Downstream QoS Rule by Device Add Downstream QoS Rules by Keyword To add a downstream QoS rule by keyword Improve Network Connections with Universal Plug and Play  To enable Universal Plug and Play  To disable WMM QoS Wi-Fi Multimedia Quality of Service Control Access to the Internet  To set up Live Parental Controls Set Up Parental ControlsSelect Parental Controls Nighthawk AC1900 Smart WiFi Router Model R7000  To set up access control Block Access to Your NetworkClick the Take me to the status screen button  To set block Internet sites Use Keywords to Block Internet Sites  To delete keywords from the list Select Advanced Security Block Sites  To block services Block Services from the InternetSelect Advanced Security Block Services  To schedule blocking Schedule When to Block Internet Sites and ServicesSelect Advanced Security Schedule  To specify a trusted computer Set Up Security Event Email Notifications To set up email notifications Avoid Blocking on a Trusted Computer Nighthawk AC1900 Smart WiFi Router Model R7000 Share USB Drives Attached to Router USB Drive Requirements Access a USB Drive on the Network To connect a USB drive Launch readyshareconnect.exe  To map the USB device to a Windows network drive  To back up your Windows computer Set Up a USB Hard Drive on a MacBack Up Windows Computers with ReadySHARE Vault Back Up Mac Computers with Time Machine Use Time Machine to Back Up onto a USB Hard Drive Prepare to Back Up a Large Amount of Data  To specify the USB access settings Control Access to the USB Drive Network Neighborhood/MacShare. Enabled by default Select Advanced USB Storage Advanced Settings  To view network folders  To set up FTP accessUse FTP Within the Network View Network Folders on a USB Drive Select Advanced USB Storage Advanced Settings Click the Create Network Folder button Add a Network Folder on a USB Drive To add a network folder Select Advanced ReadySHARE  To approve USB devices Edit a Network Folder on a USB DriveApprove USB Devices  To edit a network folder  To remove a USB disk drive safely Select Advanced Advanced Setup USB SettingsSafely Remove a USB Drive Select the Allow only approved devices check box Select USB Storage Basic Settings Access the Router’s USB Drive Through the Internet Set Up FTP Access Through the Internet Access the USB Drive Through the Internet To access the USB drive from a remote computer  To access the USB drive with FTP from a remote computer Access the USB Drive Through the Internet with FTP Your Personal FTP Server Dynamic DNS Set Up a New Dynamic DNS Account Specify a DNS Account That You Already Have  To set up Dynamic DNS if you already have an account Netgear Select Advanced Advanced Settings Dynamic DNS Set Up Your Personal FTP ServerChange the Dynamic DNS Settings  To change your settings Use the Router as a Media Server Select Advanced USB Storage Media Server Specify ReadyDLNA Media Server Settings To specify media server settings Play Music from a USB Drive with iTunes Server Play music on a USB drive with iTunes  To specify iTunes server settings Play Media from a USB Drive on TiVo  To set up the router to work with TiVo  To play videos On the TiVo, select TiVo Central My Shows  To copy TiVo files to a computer Share a USB Printer  To download the utility Install the Printer Driver and Cable the Printer To install the driver and cable the printer Download the ReadySHARE Printer Utility  To install the utility Install the ReadySHARE Printer Utility  To manually connect and print Use the Shared Printer  To view or change the status View or Change the Status of a Printer  To use the scan feature of a multifunction USB printer Use the Scan Feature of a Multifunction USB Printer  To change the language Select Tools Configuration Change Netgear USB Control Center Settings To specify the time-out Select Tools Configuration Specify Network Settings  To view the WAN settings View WAN Settings  To set up a default DMZ server Set Up a Default DMZ Server  To change the router’s device name Change the LAN TCP/IP SettingsSelect Advanced Setup LAN Setup Change the Router’s Device Name  To change the LAN TCP/IP settings Specify the IP Addresses that the Router Assigns Disable the Dhcp Server Feature in the Router Reserve LAN IP Addresses  To disable the Dhcp server feature in the router To reserve an IP address  To use the WPS Wizard Use the WPS Wizard for WiFi Connections To edit a reserved address entry  To delete a reserved address entry  To specify basic wireless settings Specify Basic WiFi Settings 104 WPA/WPA2 Enterprise Change the WiFi Security Option To change the WPA settings Mbps  To set up a guest network Set Up a Guest Network Select Guest Network Airtime Fairness How the Router Manages Wireless ClientsImplicit Beamforming  To enable or disable the wireless radios Control the Wireless RadiosUse the WiFi On/Off Button Enable or Disable the Wireless Radios  To set up the wireless schedule Set Up a Wireless Schedule  To specify WPS Settings Specify WPS Settings  To set up the router as an AP Use the Router as a Wireless Access Point Select Advanced Advanced Setup Wireless AP  To set up bridge mode Set Up the Router in Bridge Mode Click the setup bridge mode wireless settings button Wireless repeating scenario Set Up a Wireless Distribution System  To set up the base station Set Up the Base Station  To configure a Netgear router as a repeater Set Up a Repeater 119 120 Manage Your Network Select Advanced Administration Router Update Update the Router FirmwareChange the admin Password  To check for new firmware and update your router  To set up password recovery Recover the admin Password To set the password for the user name admin Select Advanced Administration Set Password View Router Status  To recover your password To view router status and usage information  To display Internet port statistics Display Internet Port Statistics  To check the Internet connection status Check the Internet Connection Status  To view logs View Logs of Router Activity Monitor Internet Traffic Select Advanced Administration Logs To monitor Internet traffic Select Advanced Advanced Setup Traffic Meter Create Custom Static Routes  To set up a static route  To edit a static route Select Advanced Advanced Setup Static Routes Select Attached Devices View Devices Currently on the Network To delete a static route  To view devices on the network Back Up Settings Manage the Router Configuration FileRestore Configuration Settings Remote Management Erase the Current Configuration SettingsDo not interrupt the reboot process  To erase the configuration settings  To set up remote management  To use remote access Use VPN to Access Your Network Set Up a VPN Connection Select Advanced Advanced Setup VPN Service Specify VPN Service in the RouterInstall OpenVPN Software on Your Computer  To specify the VPN service 140 Use a VPN Tunnel  To open a VPN tunnel  To allow VPN clients to use your home Internet service Use VPN to Access the Router’s USB Drive and MediaUse VPN to Access Your Internet Service at Home Set Up VPN Client Internet Access in the Router  To allow VPN clients to access only your home network Block VPN Client Internet Access in the Router  To access your Internet service Use a VPN Tunnel to Access Your Internet Service at Home Specify Internet Port Settings  To forward specific incoming protocols Set Up Port Forwarding to a Local Server  To add a custom service Add a Custom Port Forwarding ServiceClick the Add Custom Service button  To edit a port forwarding entry Edit a Port Forwarding Service  To delete a port forwarding entry Delete a Port Forwarding EntryApplication Example Make a Local Web Server Public How the Router Implements the Port Forwarding Rule Add a Port Triggering Service Set Up Port Triggering To add a port triggering service  To enable port triggering Enable Port Triggering Application Example Port Triggering for Internet Relay Chat Clear the Disable Port Triggering check box 154 Troubleshooting Sequence to Restart Your Network Wireless SettingsNetwork Settings Quick Tips LEDs Never Turn Off Power LED Is Off or BlinkingPower LED Stays Amber Troubleshoot with the LEDs Cannot Log In to the Router WiFi LED Is OffInternet or Ethernet Port LEDs Are Off Cannot Access the Internet Troubleshoot Internet Browsing Troubleshoot PPPoE Changes Not Saved Wireless Connectivity Test the LAN Path to Your Router Troubleshoot Your Network Using the Ping Utility To ping the router from a Windows computer Test the Path from Your Computer to a Remote Device Supplemental Information Factory default settings Factory Settings 166 R7000 Router specifications Technical Specifications