Troubleshoot with the LEDs, Power LED Stays Amber | NETGEAR R7000

Nighthawk AC1900 Smart WiFi Router Model R7000

Troubleshoot with the LEDs

After you turn on power to the router, the following sequence of events occurs:

1.When power is first applied, verify that the Power LED is lit.

2.After approximately 30 seconds, verify the following:

•The Power LED is solid white.

•The Internet LED is lit.

•The WiFi LED is lit unless you turned off the wireless radio.

You can use the LEDs on the front panel of the router for troubleshooting.

Power LED Is Off or Blinking

•Make sure that the power adapter is securely connected to your router and securely connected to a working power outlet.

•Check that you are using the power adapter that NETGEAR supplied for this product.

•If the Power LED blinks slowly and continuously, the router firmware is corrupted. This can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions, or help with a hardware problem, contact technical support at www.netgear.com/support.

Power LED Stays Amber

When the router is turned on, the Power LED turns amber for about 20 seconds and then turns green. If the LED does not turn green, the router has a problem.

If the Power LED is still amber one minute after you turn on power to the router, do the following:

1.Turn off the power and then turn it back on to see if the router recovers.

2.Press and hold the Reset button to return the router to its factory settings. See Troubleshoot Your Network Using the Ping Utility on page 162.

If the error persists, you might have a hardware problem. Contact technical support at www.netgear.com/support.

LEDs Never Turn Off

When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the LEDs stay on, this indicates a fault within the router.

If all LEDs are still lit one minute after power-up, do the following:

•Cycle the power to see if the router recovers.

Troubleshooting

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NETGEAR R7000 Troubleshoot with the LEDs, Power LED Is Off or Blinking, Power LED Stays Amber, LEDs Never Turn Off

Contents

November 2013 East Plumeria Drive San Jose, CA Nighthawk AC1900 Smart WiFi Router Model R7000 Compliance Contents Control Access to the Internet Use the Router as a Media Server Use VPN to Access Your Network Appendix a Supplemental Information Hardware Setup Attach the Antennas Unpack Your Router To attach the antennas USB 3.0 port Top and Front Panels Router rear panel Rear Panel  To position your router Position Your Router  To cable your router Cable Your Router Connect to the Network Access the Router WiFi Connection Wired Connection To use WPS to connect to the WiFi network  To find and select the WiFi network Use an Internet Browser to Access the Router Types of LoginsNetgear genie Automatic Internet Setup Label  To use Netgear genie to set up your router Log In to the Router Change the Language To log in to the router  To change the language  To use the genie app to access the router Access the Router with Netgear genie Apps Specify Your Internet Settings  To use the Setup Wizard Use the Internet Setup WizardSelect Advanced Setup Wizard Specify an Internet Connection Without a Login Manually Set Up the Internet Connection To specify the Internet connection settings  To view or change the basic Internet setup Specify an Internet Connection That Uses a Login Select Internet Select Advanced Advanced Setup IPv6  To set up an IPv6 Internet connectionSpecify IPv6 Internet Connections IPv6 Auto Detect Requirements for Entering IPv6 AddressesInternet Connection Type list, select Auto Detect IPv6 Auto Config Nighthawk AC1900 Smart WiFi Router Model R7000 IPv6 6to4 Tunnel IPv6 Pass Through  To set up a pass-through IPv6 Internet connectionInternet Connection Type list, select Pass Through IPv6 Fixed  To set up a fixed IPv6 Internet connection IPv6 Dhcp  To set up an IPv6 Internet connection with a Dhcp serverInternet Connection Type list, select Dhcp Nighthawk AC1900 Smart WiFi Router Model R7000 IPv6 PPPoE  To set up a PPPoE IPv6 Internet connection Change the MTU Size  To change the MTU size Select Advanced Setup WAN Setup Common MTU sizes Optimize Performance Optimize Internet Gaming with Upstream QoS Prioritize Internet Traffic with Quality of Service Add Upstream QoS Rules  To enable upstream QoS Select Advanced Setup QoS Setup Upstream QoS Set Up QoS for Applications and Online Gaming To create a QoS policy for applications and online games Set Up QoS for a Router LAN Port From the Priority Category list, select Ethernet LAN Port Set Up QoS for a MAC Address From the Priority Category list, select MAC Address Edit an Upstream QoS Policy To edit a QoS policy Delete an Upstream QoS Policy Optimize Video Streaming with Downstream QoS To delete a QoS policy  To enable downstream QoS Add a Downstream QoS Rule by Device Add Downstream QoS Rules by Keyword To add a downstream QoS rule by keyword Improve Network Connections with Universal Plug and Play  To enable Universal Plug and Play  To disable WMM QoS Wi-Fi Multimedia Quality of Service Control Access to the Internet  To set up Live Parental Controls Set Up Parental ControlsSelect Parental Controls Nighthawk AC1900 Smart WiFi Router Model R7000  To set up access control Block Access to Your NetworkClick the Take me to the status screen button  To set block Internet sites Use Keywords to Block Internet Sites  To delete keywords from the list Select Advanced Security Block Sites  To block services Block Services from the InternetSelect Advanced Security Block Services  To schedule blocking Schedule When to Block Internet Sites and ServicesSelect Advanced Security Schedule  To set up email notifications Set Up Security Event Email NotificationsAvoid Blocking on a Trusted Computer  To specify a trusted computer Nighthawk AC1900 Smart WiFi Router Model R7000 Share USB Drives Attached to Router USB Drive Requirements Access a USB Drive on the Network To connect a USB drive Launch readyshareconnect.exe  To map the USB device to a Windows network drive Back Up Windows Computers with ReadySHARE Vault Set Up a USB Hard Drive on a MacBack Up Mac Computers with Time Machine  To back up your Windows computer Use Time Machine to Back Up onto a USB Hard Drive Prepare to Back Up a Large Amount of Data  To specify the USB access settings Control Access to the USB Drive Network Neighborhood/MacShare. Enabled by default Select Advanced USB Storage Advanced Settings Use FTP Within the Network  To set up FTP accessView Network Folders on a USB Drive  To view network folders Select Advanced USB Storage Advanced Settings  To add a network folder Add a Network Folder on a USB DriveSelect Advanced ReadySHARE Click the Create Network Folder button Approve USB Devices Edit a Network Folder on a USB Drive To edit a network folder  To approve USB devices Safely Remove a USB Drive Select Advanced Advanced Setup USB SettingsSelect the Allow only approved devices check box  To remove a USB disk drive safely Select USB Storage Basic Settings Access the Router’s USB Drive Through the Internet Set Up FTP Access Through the Internet Access the USB Drive Through the Internet To access the USB drive from a remote computer  To access the USB drive with FTP from a remote computer Access the USB Drive Through the Internet with FTP Your Personal FTP Server Dynamic DNS Set Up a New Dynamic DNS Account Specify a DNS Account That You Already Have  To set up Dynamic DNS if you already have an account Netgear Change the Dynamic DNS Settings Set Up Your Personal FTP Server To change your settings Select Advanced Advanced Settings Dynamic DNS Use the Router as a Media Server  To specify media server settings Specify ReadyDLNA Media Server SettingsPlay Music from a USB Drive with iTunes Server Select Advanced USB Storage Media Server Play music on a USB drive with iTunes  To specify iTunes server settings Play Media from a USB Drive on TiVo  To set up the router to work with TiVo  To play videos On the TiVo, select TiVo Central My Shows  To copy TiVo files to a computer Share a USB Printer  To install the driver and cable the printer Install the Printer Driver and Cable the PrinterDownload the ReadySHARE Printer Utility  To download the utility  To install the utility Install the ReadySHARE Printer Utility  To manually connect and print Use the Shared Printer  To view or change the status View or Change the Status of a Printer  To use the scan feature of a multifunction USB printer Use the Scan Feature of a Multifunction USB Printer  To change the language Select Tools Configuration Change Netgear USB Control Center Settings To specify the time-out Select Tools Configuration Specify Network Settings  To view the WAN settings View WAN Settings  To set up a default DMZ server Set Up a Default DMZ Server Select Advanced Setup LAN Setup Change the LAN TCP/IP SettingsChange the Router’s Device Name  To change the router’s device name  To change the LAN TCP/IP settings Specify the IP Addresses that the Router Assigns Disable the Dhcp Server Feature in the Router Reserve LAN IP Addresses  To disable the Dhcp server feature in the router To reserve an IP address  To edit a reserved address entry Use the WPS Wizard for WiFi Connections To delete a reserved address entry  To use the WPS Wizard  To specify basic wireless settings Specify Basic WiFi Settings 104  To change the WPA settings Change the WiFi Security OptionMbps WPA/WPA2 Enterprise  To set up a guest network Set Up a Guest Network Select Guest Network Airtime Fairness How the Router Manages Wireless ClientsImplicit Beamforming Use the WiFi On/Off Button Control the Wireless RadiosEnable or Disable the Wireless Radios  To enable or disable the wireless radios  To set up the wireless schedule Set Up a Wireless Schedule  To specify WPS Settings Specify WPS Settings  To set up the router as an AP Use the Router as a Wireless Access Point Select Advanced Advanced Setup Wireless AP  To set up bridge mode Set Up the Router in Bridge Mode Click the setup bridge mode wireless settings button Wireless repeating scenario Set Up a Wireless Distribution System  To set up the base station Set Up the Base Station  To configure a Netgear router as a repeater Set Up a Repeater 119 120 Manage Your Network Change the admin Password Update the Router Firmware To check for new firmware and update your router Select Advanced Administration Router Update  To set the password for the user name admin Recover the admin PasswordSelect Advanced Administration Set Password  To set up password recovery View Router Status  To recover your password To view router status and usage information  To display Internet port statistics Display Internet Port Statistics  To check the Internet connection status Check the Internet Connection Status  To view logs View Logs of Router Activity Monitor Internet Traffic Select Advanced Administration Logs To monitor Internet traffic Select Advanced Advanced Setup Traffic Meter Create Custom Static Routes  To set up a static route  To edit a static route Select Advanced Advanced Setup Static Routes  To delete a static route View Devices Currently on the Network To view devices on the network Select Attached Devices Back Up Settings Manage the Router Configuration FileRestore Configuration Settings Do not interrupt the reboot process Erase the Current Configuration Settings To erase the configuration settings Remote Management  To set up remote management  To use remote access Use VPN to Access Your Network Set Up a VPN Connection Install OpenVPN Software on Your Computer Specify VPN Service in the Router To specify the VPN service Select Advanced Advanced Setup VPN Service 140 Use a VPN Tunnel  To open a VPN tunnel Use VPN to Access Your Internet Service at Home Use VPN to Access the Router’s USB Drive and MediaSet Up VPN Client Internet Access in the Router  To allow VPN clients to use your home Internet service  To allow VPN clients to access only your home network Block VPN Client Internet Access in the Router  To access your Internet service Use a VPN Tunnel to Access Your Internet Service at Home Specify Internet Port Settings  To forward specific incoming protocols Set Up Port Forwarding to a Local Server  To add a custom service Add a Custom Port Forwarding ServiceClick the Add Custom Service button  To edit a port forwarding entry Edit a Port Forwarding Service Application Example Make a Local Web Server Public Delete a Port Forwarding EntryHow the Router Implements the Port Forwarding Rule  To delete a port forwarding entry Add a Port Triggering Service Set Up Port Triggering To add a port triggering service  To enable port triggering Enable Port Triggering Application Example Port Triggering for Internet Relay Chat Clear the Disable Port Triggering check box 154 Troubleshooting Network Settings Wireless SettingsQuick Tips Sequence to Restart Your Network Power LED Stays Amber Power LED Is Off or BlinkingTroubleshoot with the LEDs LEDs Never Turn Off Cannot Log In to the Router WiFi LED Is OffInternet or Ethernet Port LEDs Are Off Cannot Access the Internet Troubleshoot Internet Browsing Troubleshoot PPPoE Changes Not Saved Wireless Connectivity Test the LAN Path to Your Router Troubleshoot Your Network Using the Ping Utility To ping the router from a Windows computer Test the Path from Your Computer to a Remote Device Supplemental Information Factory default settings Factory Settings 166 R7000 Router specifications Technical Specifications