NETGEAR R7000 Troubleshoot with the LEDs, Power LED Is Off or Blinking, Power LED Stays Amber

Nighthawk AC1900 Smart WiFi Router Model R7000

Troubleshoot with the LEDs

After you turn on power to the router, the following sequence of events occurs:

1.When power is first applied, verify that the Power LED is lit.

2.After approximately 30 seconds, verify the following:

•The Power LED is solid white.

•The Internet LED is lit.

•The WiFi LED is lit unless you turned off the wireless radio.

You can use the LEDs on the front panel of the router for troubleshooting.

Power LED Is Off or Blinking

•Make sure that the power adapter is securely connected to your router and securely connected to a working power outlet.

•Check that you are using the power adapter that NETGEAR supplied for this product.

•If the Power LED blinks slowly and continuously, the router firmware is corrupted. This can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions, or help with a hardware problem, contact technical support at www.netgear.com/support.

Power LED Stays Amber

When the router is turned on, the Power LED turns amber for about 20 seconds and then turns green. If the LED does not turn green, the router has a problem.

If the Power LED is still amber one minute after you turn on power to the router, do the following:

1.Turn off the power and then turn it back on to see if the router recovers.

2.Press and hold the Reset button to return the router to its factory settings. See Troubleshoot Your Network Using the Ping Utility on page 162.

If the error persists, you might have a hardware problem. Contact technical support at www.netgear.com/support.

LEDs Never Turn Off

When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the LEDs stay on, this indicates a fault within the router.

If all LEDs are still lit one minute after power-up, do the following:

•Cycle the power to see if the router recovers.

Troubleshooting

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