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Nortel Networks V100 manual Getting help from the Nortel web site, How to get help

Models: V100

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How to get help

Copyright © 2006 Nortel Networks

How to get help

This section explains how to get help for Nortel products and services.

Getting help from the Nortel web site

The best way to get technical support for Nortel products is from the Nortel Technical Support web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:

•download software, documentation, and product bulletins

•search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

•sign up for automatic notification of new software and documentation for Nortel equipment

•open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support web site, and you have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following web site to obtain the phone number for your region:

www.nortel.com/callus

MCS 2-server Sun Fire V100 Solaris Installation and Commissioning Guide

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Nortel Networks V100 Getting help from the Nortel web site, Getting help over the phone from a Nortel Solutions Center

Contents

2-server Sun Fire V100 Solaris Installation and Commissioning Guide Multimedia Communication ServerNN10364-301 Page How to get help Finding the latest updates on the Nortel Web siteBefore you start the installation Setting up the baseline hardwareInstalling and launching the System Management Console Installing Disk 6 MgmtSvr/AcctMgr onlyInstalling the UFTP BaseSoftware Configuring the Provisioning ModuleVerification procedures Installing the iPlanet MonitorReloading IP addresses after system installation Deploying the PC ClientNN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksLatest Software Finding the latest updates on the Nortel Web siteLatest DocumentationNN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksGetting help over the phone from a Nortel Solutions Center Getting help from the Nortel web siteHow to get help Getting help through a Nortel distributor or reseller Getting help from a specialist by using an Express Routing CodeOverview Figure 1 2-server network with redundant Ethernet switchesFigure 2 2-server network with single Ethernet switch Protected powersource Restrictions and limitations Media Application Server - Music on Hold Service Guide, NN10378-113 MCS 5100 Ad Hoc Audio Conferencing Service Guide, NN10297-111Media Application Server Announcements Service Guide, NN10379-113 Media Application Server IM Chat Service Guide, NN10380-113MCS 5100 Fault Management Alarm and Log reference, NN10385-900 MCS 5100 Performance Management OM reference , NN10386-700Copyright 2006 Nortel Networks NN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksPrerequisites Before you start the installationAcronyms When you are Key stroke symbolsText conventions used in this document asked toTable 1 2-server configuration Server configurationConfiguration Loading disksTable 2 Mapping of Kit NTVW01BD disks to servers with times to installMCS Base Platform System ApproximatetimeNN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksMinimum and recommended requirements for customer-provided PC mouse required Video Graphics Card Setting up the baseline hardware Baseline hardwareFigure 3 Hardware connections overview Hardware required for the 2-server system consists of the following Setting up rack to mount hardware Procedure 1 Setting up rack to mount hardwareAt the rack Procedure 2 Connecting the V100 server to the layer-2 switch Connecting the Sun Fire V100 server to the layer-2 switchFigure 4 MCS 5100 19-inch rack At the back of the Sun Fire V100 serverConnecting the Sun Fire V100 server to the MRV LX terminal server Figure 6 Sun Fire V100 server cabling to layer-2 switchAt the back of the Sun Fire V100 server Figure 7 Sun Fire V100 server network callouts Note This cable is only connected to configure the terminal server Figure 8 P1 and P2 custom cable connections to terminal serverFollowing configuration, remove the cable Copyright 2006 Nortel NetworksNN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksProcedure 5 Accessing the MRV LX terminal server Installing and accessing the MRV LX-4000 series terminal serverAt the terminal server At the browser address fieldFigure 10 Java Security Warning pop-up window Figure 9 MRV Configuration Console window2 Make sure you have the Java Plug-in installed Copyright 2006 Nortel NetworksFigure 11 LX Series Configuration Console page 6 Enter your Username and Password, and click Login Figure 12 Login window7 If you log in as a user, the following window appears Copyright 2006 Nortel NetworksFigure 13 User login window Figure 14 Example selecting Ports Async Figure 15 Port 19 dialog box At the management pc Procedure 7 Changing the password defaultsInReach At the management pcProcedure 8 Accessing the MRV LX terminal server Name the HyperTerminal Session termserv EnterAt the management pc Procedure 9 Connecting a server to the MRV LX terminal server 8 Define server ip address IP address of the terminal serverAt the management pc 4 For port, enter the port number which corresponds to A/LOM Serial A on the V100 and the MRV LX terminal server NN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksProcedure 10 Powering on the servers Powering on the serversProcedure 11 Power on to get the ok prompt At the server4 The ok prompt appears Copyright 2006 Nortel NetworksNN10364-301 MCS 5100 3.5 Standard 6.0 December Installing CD1 Installing Disks 1 toProcedure 12 Installing CD1 At the management pcWhat type of terminal are you using? Powering on the servers on pageSolaris Installation Program Page Select a LanguageDHCP/Use DHCP Network Connectivity/NetworkedPrimary Network Interface /Primary Network Interface Host name/Host nameConfigure Security Policy IPv6/Enables IPv6Name Service/Name Service Netmask/Netmask1 2-server Micro Configuration 2 4 or 4+ Standard Configuration Continuing the processidentification is completed Installing CD2 Installing CD3 Procedure 13 Installing CD2At the management pc At the management pc Procedure 14 Installing CD3Procedure 15 Installing CD4 Installing DiskDatabase/Accounting/Management server DBSvr, AcctMgr, MgmtSvr At the management pcRefer to the CSI for NTP time source IP information Physical IP address of the dmfe1 interface Enter ”You are now configuring IPMP MultipathingEnter ping target #1 Enter ping target #2 Enter ping target #3 Obtaining IP Addresses for SysMgr/AcctMgr Failover Operation At the management pc Procedure 16 Installing CD4Example Physical IP address of the dmfe1 interfaceEnter ping target #1 120.120.13.22Enter Enter ping target #2 120.120.13.1EnterFigure 17 Application server IPMP configuration summary Installing Disk 5 all servers Procedure 17 Installing CD5At the management pc NN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksEnabling or disabling the automatic mount Procedure 18 Enabling or disabling the CD-ROM auto-mountetc/init.d/volmgt start At the management pcNN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksInstalling Disk 6 MgmtSvr/AcctMgr only Procedure 19 Installing CDAt the management pc NN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksInstalling Oracle Installing Oracle 9.2.0.4 on the database serverProcedure 20 Installing Oracle 9.2.0.4 on the database server DBSvr 4 cd space /cdrom/cdrom0 Enter7 ./InstallCDtoDisk Enter cp space InstallCDtoDisk space / Enter 6 cd space / EnterDefinition PromptEnter cd space /IMS/oracds/Disk1 Entergrepspace-Ispaceerrorspaceoracleinstall.log Deploying the initial database load Procedure 21 Deploying the initial database load imssipdbDeploying the MCS database load imssipdb PrerequisitesSelect the Type of Deployment 1 Initial Deployment Deploying and starting the Sysmgr Procedure 22 Deploying and starting the SysmgrDeploying and starting the Sysmgr PrerequisitesExample @micromgmt/export/home/nortel= mgmtdeploy.pl Sysmgr deployment verification Procedure 23 Verifying the Sysmgr deployment@micromgmt /export/home/nortel= meinit -p Rel3NN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksProcedure 24 Registering the license key Registering your license keyAt the management pc Figure 18 KRS login screen Copyright 2006 Nortel Networks Figure 19 Keycode Retrieval System, Creating your siteFigure 20 Keycode Retrieval System, Entering your site information Copyright 2006 Nortel NetworksNN10364-301 MCS 5100 3.5 Standard 6.0 December Figure 21 Keycode Retrieval System, Current Summary 10 Enter the MAC addresses of the CORE servers and click on AddCopyright 2006 Nortel Networks Figure 22 Keycode Retrieval System, Adding MAC address Figure 23 Keycode Retrieval System, Adding a Media Application Server Figure 24 Keycode Retrieval System, Current Summary Copyright 2006 Nortel NetworksNN10364-301 MCS 5100 3.5 Standard 6.0 December Figure 25 Keycode Retrieval System, Gen KC with Auth Code Figure 26 Keycode Retrieval System, Finding the keycode Copyright 2006 Nortel NetworksNN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel Networks Figure 27 Keycode Retrieval System, Adding a MAC addressFigure 28 Keycode Retrieval System, Entering the authcode Best Customer Figure 29 Keycode Retrieval System, Summary of featuresFigure 30 Keycode Retrieval System, Retrieving the keycode Figure 31 Keycode Retrieval System, Retrieving your keycode, part 24 Download the new license key file to the MgmtSvr hard driveCopyright 2006 Nortel Networks NN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksInstalling the System Management Console Installing and launching the System Management ConsoleProcedure 25 Installing the System Management Console PrerequisitesLaunching the System Management Console Procedure 26 Launching the System Management Console1 Click Start -Programs -MCP-System Management Console At the management pcFigure 32 Management Console Update License Key Figure 33 Select License key File Window Copyright 2006 Nortel Networks NN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksAdding a server Procedure 27 Adding a serverAdding a server At the System Management Consoleserver field SystemCustomer defines ExampleProcedures Adding and configuring the Accounting ModuleProcedure 28 Adding an Accounting Module component to the server 4 Select Add - ComponentTable 1 Central Accounting Manager tab Sheet 1 of Procedure 29 Configuring the tabsParameter Recommended valueParameter Table 1 Central Accounting Manager tab Sheet 2 ofRecommended value ExampleNN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksProcedure 30 Adding the SIP Application Module component Adding and configuring the SIP Application Module1 Select Sites-MgmtSite-Servers-Add-General-AppSvr ProceduresTable 2 Authentication tab Sheet 1 of Procedure 31 Configuring the SIP Application Module tabsRecommended valueTable 3 Local Accounting Manager tab Sheet 1 of Table 2 Authentication tab Sheet 2 ofRecommended Parameterdefault Table 5 Prov Sync Service tabTable 3 Local Accounting Manager tab Sheet 2 of Table 4 Media Portal tabTable 7 SIP TCF Base tab Table 6 Database Base tabTable 8 In Memory Database tab Sheet 1 of ParameterTable 10 Registrar Service tab Table 9 Location Service Manager tabTable 8 In Memory Database tab Sheet 2 of Maximum Registration DurationTable 11 Server Subscription tab Table 13 Long Call Service tabTable 12 Subscription Processing tab maximumExpiresMCS SIP Application Table 14 Server Properties tab Sheet 2 ofModule Basics NN10259-111Database queue low threshold Table 15 Overload Controls tab ContinuedProtocols Monitored Table 16 Transport Management tab Sheet 1 ofParameter Table 16 Transport Management tab Sheet 2 ofRecommended value ExampleParameter Table 16 Transport Management tab Sheet 3 ofRecommended value ExampleNN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksProcedure 32 Adding the IP Client Manager Small SharedMicro component Adding and configuring the IP Client ManagerExample IPCM1 ProceduresTable 17 IP Client Manager tab Sheet 1 of Procedure 33 Configuring the IP Client Manager tabsRecommended Value At the System Management ConsoleTable 18 Database Base tab Table 17 IP Client Manager tab Sheet 2 ofParameter Recommended ValueTable 19 UNISTIM Base tab Table 21 Conference Service tabTable 20 SIP TCF Base tab ValueTable 22 In Memory Database tab Table 23 Prov Sync Service tabdefault RecommendedNN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksProcedure 34 Adding the UFTP software Installing the UFTP BaseSoftwareAdd the UFTP to the System Management Console 1 Select Sites-MgmtSite-AppSvrNN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksProcedure 35 Adding the Provisioning Module Small SharedMicro Configuring the Provisioning Module1 Select Sites-MgmtSite-Servers-AppSvr 4 Select Add-ComponentTable 24 SIP TCF Base tab Procedure 36 Configuring the Provisioning Module tabsTable 25 User Agent Server tab At the System Management ConsoleTable 26 Web Client Manager tab Sheet 1 of Table 25 User Agent Server tab ContinuedParameter Recommended valueTable 27 Database Base tab Table 26 Web Client Manager tab Sheet 2 ofTable 28 SIP Personal Agent tab Maximum User Picture SizeTable 29 Provisioning Client tab Table 30 ConferenceService tabdefault ParameterNN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksProcedure 37 Adding the Web Client Manager Small SharedMicro Adding and configuring the Web Client ManagerExample WCM1 ProceduresTable 31 User Agent Server tab Procedure 38 Configuring the Web Client Manager tabsAt the System Management Console RecommendedTable 33 Web Client Manager tab Sheet 1 of Table 32 SIP TCF Base tabRecommended ParameterTable 33 Web Client Manager tab Sheet 2 of Table 34 ConferenceService tabdefault RecommendedParameter Table 35 Database Base tabRecommended Value ExampleNN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel Networks1 Select Sites-MgmtSite-Servers-MgmtSvr Installing and configuring the Oracle MonitorExample Oramn1 ProceduresTable 36 Oracle Server tab Procedure 40 Configuring the Oracle Monitor tabsAt the System Management Console ParameterParameter Table 37 IMS Main Database tab Sheet 1 ofRecommended value ExampleParameter Table 37 IMS Main Database tab Sheet 2 ofRecommended value ExampleParameter Table 37 IMS Main Database tab Sheet 3 ofRecommended value ExampleTable 38 Database Base tab Table 37 IMS Main Database tab Sheet 4 ofParameter Recommended valueParameter Table 39 Oracle Listeners tabRecommended value ExampleNN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksProcedure 41 Adding the iPlanet Monitor Installing the iPlanet MonitorExample iPIMon ProceduresTable 40 Web Monitor tab Sheet 1 of Procedure 42 Configuring the iPlanet MonitorAt the System Management Console ParameterParameter Table 40 Web Monitor tab Sheet 2 ofRecommended value ExampleParameter Table 40 Web Monitor tab Sheet 3 ofRecommended value ExampleParameter Table 40 Web Monitor tab Sheet 4 ofRecommended value ExampleParameter Table 40 Web Monitor tab Sheet 5 ofRecommended value ExampleParameter Table 40 Web Monitor tab Sheet 6 ofRecommended value ExampleParameter Table 40 Web Monitor tab Sheet 7 ofRecommended value ExampleParameter Table 40 Web Monitor tab Sheet 8 ofRecommended value ExampleParameter Table 40 Web Monitor tab Sheet 9 ofRecommended value ExampleParameter Table 40 Web Monitor tab Sheet 10 ofRecommended value ExampleParameter Table 40 Web Monitor tab Sheet 11 ofRecommended value ExampleParameter Table 40 Web Monitor tab Sheet 12 ofRecommended value ExampleNN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksProcedure 43 Verifying the database server Verification procedures1 Log into the server as nortel/new nortel user password Verifying Server1 DBSvr/MgmtSvr/AcctMgr@micromgmt/export/home/nortel= cat /etc/hosts # # Internet host table @micromgmt/export/home/nortel= cat /etc/defaultrouter# 127.0.0.1 localhost 120.120.13.22 micromgmt loghost 120.120.13.20 micromgmtdmfe0 120.120.13.21 micromgmtdmfe1Verifying Server2 application server Procedure 44 Verifying the application servers120.120.13.1 1 Log into the server as nortel/new nortel user password@microapp/export/home/nortel= cat /etc/defaultrouter @microapp/export/home/nortel= cat /etc/hosts # # Internet host table# 127.0.0.1 localhost Verifying the database load imssipdb deployment Procedure 45 Verifying the database load imssipdb deployment@micromgmt /export/home/nortel= tail -f /tmp/*SQL At the management pcNN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksAt the management pc Appendix A Deploying the PC ClientNN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksAppendix B Reloading IP addresses after system installation Procedure 46 Reloading IP addresses after system installation usr/local/bin/unconfigserverAt the management pc Select 2 and press Enter #/usr/local/bin/Interface.pl add sysmgr Copyright 2006 Nortel Networks #/usr/local/bin/Interface.pl add acctmgrNN10364-301 MCS 5100 3.5 Standard 6.0 December Copyright 2006 Nortel NetworksPage Multimedia Communication Server 2-server Sun Fire V100 Solaris Installation and Commissioning Guide