Palm Desktop does not respond to a sync attempt | Palm Treo 755P

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C O M M O N Q U E S T I O N S

C H A P T E R

If an app that you deleted reappears on your smartphone, try deleting the app from your Backup folder.

Palm Desktop does not respond to a sync attempt

1Make sure that the USB sync cable is securely connected to the USB port on your computer and on the bottom of your smartphone (see Synchronizing information—the basics).

TIP If you’re having trouble trying to sync using an IR or Bluetooth® connection, try using the USB sync cable instead. If this solves the problem, check your IR or Bluetooth settings (see Synchronizing information—advanced).

2Make sure that HotSync manager is running:

Windows: Right-clickHotSync manager in the taskbar in the lower-right corner of your computer screen, and make sure that Local USB is checked. If you don’t see the HotSync manager icon, click Start, select

Programs, select Palm, and then select HotSync Manager.

HotSync manager icon

Mac: Find the Palm folder on your Mac hard drive. Double-click HotSync

manager in the Palm folder. In the Connection Settings panel, set the Local Setup port to Palm USB.

3Synchronize. If the synchronization is successful, you do not need to complete the remaining steps.

4Perform a soft reset (see Performing a soft reset).

5Synchronize. If the synchronization is successful, you do not need to complete the remaining steps.

6If problems persist and you’re synchronizing through a USB hub, try connecting the sync cable to a different USB port or directly to your computer’s built-in USB port.

210S Y N C H R O N I Z A T I O N

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Palm Treo 755P manual Palm Desktop does not respond to a sync attempt, Make sure that HotSync manager is running

Contents

User Guide Waste disposal Contents Web browser Connections with Bluetooth devices 106 Your memos and documents 147Documents To Go Professional 149 Memos 151 Voice Memo N T E N T S Third-party applications Error messages Terms Important safety and legal information 231 Index Welcome What’s in the box?Hardware Documentation and software Where to learn more What do I need to get started? Customer service from your wireless If you need more information E L C O M E Setting up This chapter Smartphone overview Front viewOption Back view Installing the battery Ringer switchTop view Sound On Charging the battery Battery contacts Smartphone contacts A R G I N G T H E B a T T E R Y Maximizing battery life Battery icon Turn down the screen brightness see Adjusting the brightness Making your first call Adjusting call volume What’s my phone number? Setting up your computer System requirements Upgrading from another Palm OS device A P T E R A P T E R Installing the desktop synchronization software Connecting your Treo smartphone to your computer Synchronizing information-the basics Press the sync button on the sync cable Sync button Moving around on your smartphone This chapter Moving around the screen 5-way includes the following buttonsCenter Up Left Right Down Scrolling through screens Highlighting and selecting items Accessing command buttons Highlighting text Selecting menu items Selecting options in a pick list Using the keyboard BacklightOption Return Shift/Find Menu Space Alt Entering lowercase and uppercase letters Entering numbers, punctuation, and symbols Entering other symbols and accented characters Symbols and accented characters Alt Using the quick buttons Opening applicationsPhone Option Calendar Using Applications View Press Applications Your phone This chapter Turning your smartphone on and off Waking up the screen Turning your phone on and off Dialing using the onscreen Dial Pad Dialing using the keyboard Press PhoneMaking calls Opening the Phone application Press Send to make the call Dialing by contact nameSelect the number you want to dial Press Send to dial Press Center to make the call Dialing from a web page or message Redialing a recently called number To select from your most recently dialed Press Power/End Select Hang Up All Receiving callsEnding a call Do one of the following Using voicemail Send the call to voicemail Press PowerSetting up voicemail To ignore a call, do one of the following Voicemail notification Listening to voicemail messages What can I do when I’m on a call? Switching applications during a call Mutes the microphone so that you cannot be heard Saving phone numbers Select Add ContactEnter the information for the entry Select Done When the Dial another call prompt appears, select Yes Making a second callAnswering a second call call waiting Ignore with Text To hang up the current call and answerSend Making a conference call Using Flash mode during a call Press Power/End Forwarding callsPress Send from Active Call View While in Flash mode, do any of the following Defining favorite buttons Creating a speed-dial favorite button Press Phone Use the 5-way to select a blank favorite button Press Phone Use the 5-way to access Favorites Select OKEditing a favorite button Select a blank button Press Menu Using a phone HeadsetDeleting a favorite button Select Edit Favorites Button on the Record menu Using a wired headset Connecting to a Bluetooth hands-free deviceMicrophone Headset button Speakers Select Hands-free Setup Press Applications and select Using a Bluetooth hands-free device Customizing advanced settings for your hands-free device Press Applications and select Prefs Select Hands-free Customizing phone settings Customizing the Phone application’s Main View Selecting ringtones TIP If you select the Typing starts contacts Creating and managing ringtones Way Selecting Phone alert tones Adjusting ringer volume Assigning a caller ID ringtone Setting your dialing preferences Assigning a caller ID photo Choosing your privacy settings Enabling TTY Turning on the HAC Setting Coverage area, No Service or Roaming appears insteadWhat are all those icons? Check the Hearing Aid Compatibility box A T a R E a L L T H O S E I C O N S ? O U R P H O N E A P T E R A P T E R Your email and other messages This chapter Which application should I use? VersaMail application How do I get started? Canada Rogers High Speed and SympaticoMexico Yahoo Account Setup Your system administrator or ISP, and then select Next Creating and sending email messagesEnter the subject and message text Adding attachments to your email messages Attaching photos and videosRed paper clip icon in the upper-right corner From the Type pick list, select Photo/ Video Attaching ringtones From the Type pick list, select SoundsAttaching other types of files Viewing attachments Managing your messages Switching accounts Deleting selected messages from the InboxDeleting messages by date Press Menu Select Delete Old on the Message menu Customizing your email settings Scheduling Auto Sync Select Auto Sync Select OK, and then select Get MailSelecting alert tones Check the Alert me of new mail box Unread messages Imap accounts Message Format Sets the format for messages you retrieve Attaching a signature to a messageSelect Signature Check the Attach Signature box Enter your signature information, and then select OK Messaging Continues to synchronize with Outlook on your computerCreating and sending a text message Messaging Receiving messages Using links in messages Arranging your messages Deleting messagesChatting with Messaging Customizing your Messaging settings Message with the chat icon Enter your message Show timestamps in chats Indicate Display my name in chat window asSelected label color, or only your name Select OK Selecting Messaging alert tones An outgoing message with an error What are all those icons? Your connections to the web and wireless devices This chapter Web browser Viewing a webPress Applications and select Web E B B R O W S E R Goes to your home Creating a bookmark Saving a Viewing bookmarks or saved pagesEditing or deleting a bookmark or saved Select Edit Bookmarks on the Bookmarks menu Enter the desired changes Select OK Select Edit Bookmarks from the Bookmarks menuDownloading files from a web Streaming files from a web Play Copying text from a web Returning to recently viewed pagesFinding text on a web Select Find Text on Page from the Page menu Home Page Sets the page that appears when you select Select Find to start the searchSelect General and set any of the following preferences Disable JavaScript Bypasses Normal mode/Fast mode DeterminesDisable cascading style sheets Connections with Bluetooth devices Select Setup Devices Select Trusted Devices Accepting a connection from another Bluetooth device Press Applications and select Bluetooth Select Bluetooth On A P T E R A P T E R Your photos, videos, and music Camera and Camcorder Pics & Videos Pocket Tunes Camera Camcorder Taking a pictureCamera Lets you add a voice caption Recording a videoPress Applications and select Camcorder Video in a different location, select one of the following Customizing your Camera settings Go to Camera View or Camcorder View Pics & Videos Viewing a picturePics&Videos Select the album that contains the picture you want to see Viewing a video 3GP 3G2 MPEG-4 video + Qcelp audio + 3g2 file type MP4Select the album that contains the video you want to see Viewing a slide show Sending pictures or videos Copying a picture or video Organizing pictures and videos Saving a picture as wallpaper Adding a picture to a contact entryRotating a picture Deleting a picture or video Select Delete Select Delete to confirm the deletion Viewing pictures and videos on your computer Setting up Windows Media Player for MP3 Pocket TunesApplications and select pTunes Setting up iTunes for MP3 Select Preferences Transferring MP3 files from your computer Transferring music from a CD to your smartphone Select Rip Music Listening to music on your Treo smartphone Press Applications and select pTunesChoose Song and select a song from the list Creating a playlist Select Save ListEditing a playlist Press Applications and select pTunes Your personal information organizer Contacts Calendar World Clock Tasks Contacts Press Phone Select the Contacts favorite buttonSelect New Contact Adding a contact Select Photos to add an existing picture to this contact After you enter all the information, select DoneViewing or changing contact information Calendar Deleting a contactDefining your business card Displaying your calendar Creating an event Adding an alarm to an event Select OK Type of time units Number of time unitsCreating an untimed event Scheduling a repeating event Create an event, and then select it Select DetailsSelect Other to define a custom Interval Color-coding your schedule Editing or deleting an eventSelect the event you want to edit or delete Select Details Delete Removes the event from your calendar Select OK Customizing display options for your calendar Select Day and set any of the following Day View options Selecting alarm tones World Clock Selecting cities Setting an alarm World ClockAdding cities Setting task priority, due date, and other details TasksAdding a task Tasks Checking off a task Organizing your tasks Date Displays tasks that are due in aSpecific time frame. Select the Date Deleting a task Customizing Tasks Your memos and documents Manage Word, Excel Improve productivity by taking Documents To Go Professional Memos Voice Memo Documents To Go Professional Opening a document DocumentsSelect the document you want from the list Memos Voice MemoCreating a memo Memos Creating a voice memo Listening to a voice memoVoice Memo U R M E M O S a N D D O C U M E N T S I C E M E M O O U R M E M O S a N D D O C U M E N T S Your application and info management tools This chapter Using Find Viewing and using the alertsContinue the search Basic Mode Advanced Mode-Math Switching between Basic and Advanced Calculator ModesCalculator Calc Selecting functions in Advanced Calculator Mode Length Length conversions for metric and English values Installing applications Installing bonus software from My Treo on your smartphoneInstalling applications from the Internet My Treo Installing bonus software from My Palm on your computer Installing other third-party applications from a computer Removing applications Viewing application info Manually deleting applicationsPress Menu Select Info on the App menu Sending information with Bluetooth wireless technology Sending info over a Bluetooth wireless connectionOpen an application Press Menu Select Send from the App menu Beaming information Beaming an entry Smartphone directly at the IR port onBeaming an application Synchronizing information- advanced Receiving beamed informationChanging which applications sync N C H R O N I Z I N G I N F O R M a T I O N a D V a N C E D MAC only Click OK, and then close the Conduit Settings window Setting up a Bluetooth connection for synchronizationSelect Setup Devices Select HotSync Setup Synchronizing over a Bluetooth connection Press Applications and select HotSync Synchronizing over an infrared connection Applications and select HotSync Synchronizing using Microsoft Exchange ActiveSync Select Local Using expansion cards Inserting an expansion card Close the door of the expansion card slot Removing an expansion card Accessing items stored on an expansion card Opening applications on an expansion card Viewing expansion card information Card Info Renaming an expansion card Select Card InfoFormatting an expansion card Press Menu Select Format Card from the Card menu Select OK A P T E R Your personal settings This chapter System sound settings Slide the Ringer switch to SoundSetting system volume levels Silencing sounds Display and appearance settings Adjusting the brightnessChanging the screen font Setting display formats SmallLarge bold Press Applications and select Prefs Applications settings Press Applications and select Prefs Select TouchscreenSelect a color scheme from the list Select Done Arranging applications by category Press Menu Select Category on the App menuDisplaying applications by category Changing Applications View Changing default applications Three quick buttons that open an application Press Applications and select Prefs Select Default Apps Locking your smartphone and infoLocking your keyboard Keyguard Incoming calls received Disables Locking your screenSelect Keyguard Check any of the following boxes Locking your phone Phone Lock Uncheck the On phone power off box Enter your lock code to change this setting Select OK twiceLocking your smartphone Select the Password box Press Applications and select SecuritySelect the Auto Lock Device box Select OK Do one of the following Working with private entries Hiding or masking all private entriesViewing all private records You can reveal all the entries you’ve hidden or masked Follow these steps to recover from a lost password Select Lost PasswordSecurity and Palm Desktop software Windows Entering owner information System settings Setting the date and timePress Applications and select Prefs Select Date & Time Optimizing power settings Select PowerSet any of the following preferences On a call, dim backlight after Connection settings Connecting to a virtual private network Common questions This chapter Upgrading On your computer, clickStartProgramsPalmSafe HotSync Locate your user folder on your computer Users Desktop software installation Resetting your smartphone Performing a soft resetPerforming a system reset Performing a hard reset Applications and select Replacing the battery Screen Screen appears blank Synchronization There’s a blinking bell in the upper-left cornerPalm Desktop info is damaged, you can Can’t find my user folder Palm Desktop does not respond to a sync attempt Make sure that HotSync manager is running Synchronization starts but stops without finishing \Program Files\Palm\device nameMac HD\Applications\Palm\Users\ device name Synchronize Palm Desktop software, and then click Change/Remove Have duplicate entries in Microsoft Outlook after I sync If you’re using Microsoft Outlook sold separately Click ChangeSelect Desktop overwrites handheld, and then click OK My appointments show up in the wrong time slot after I sync If you’re using Palm Desktop software CalendarUncheck the New events use time zones box if it’s checked Signal strength is weak PhoneMy smartphone won’t connect to the mobile network Other person hears an echo My smartphone hangs up when I hold it to my ear Hear my own voice echoMy voice is too quiet on the other end Hear static or interference Hands-free devices My phone seems to turn off by itselfPreferences Select Clear Voicemail Icon Confirm all the following Bluetooth setting is on when you Can’t tell if data services are available WebCan’t send or receive text messages Can’t access a web My smartphone won’t connect to the InternetEither of these icons, press An image or map is too small on my screen It takes a long time for a web page to load Camera Secure site refuses to permit a transaction Making room on your Treo smartphone Application at Perform a hard reset see Performing a hard reset Third-party applicationsFiles\Palm\device name Error messages Getting more help Terms Evdo Evolution Data Optimized FavoriteHotSync manager HotSync technology Palm Quick Install SMS Short Messaging ServicePartnership Phone E R M S Important safety and legal information FCC Notice Battery safety information Precaution against hearing loss Page Specifications Specification S Specification S Specification S 166, 212 accessing IndexTasks list 190 146 121 To 54187 140 Installing 160-162 Deleting 17, 162, 163229 Opening 7, 33, 34, 47 168 165 197133 136 139-140 192179 105 140 122 125128 106-109 Cookies 97, 104 For 48216 195 146 133Albums 120 224 Dial Pad 31, 39 Dialing 39-42, 47, 65Photos 114, 120 Video clips 115, 120 134 Downloading115 Attaching voice memos to Errors 211, 218 Passwords 45, 193 Displaying 61, 134228 Sending 79, 90 178, 179 copying music to 125 copying photos or videos 162177, 224 opening files on Finding Freezes 201, 204 From pick list 178 full charge battery Bluetooth devices and 57 Connecting to smartphone185 Groupware 210 Icons 99, 187 Ignore buttonEntering 15, 30-31, 195 erasing all Storing 17, 155, 175, 224 synchronizing 15, 19 175, 176 installer 160 installing TroubleshootingITunes 123, 124 Lock icon 98, 119, 165 Phone193 Music 123 151 Masks 189Sending 43, 88 92-94 220 87, 131, 134 Microsoft Office ManagerSee Documents application Microsoft Outlook. See Outlook 123 98, 105 Note button 132 notes Dial Pad 39, 47, 60 email applications 222 files169 Installing 16, 161, 203 Microsoft Exchange Owner Preferences screen 195 Icon135 Quarantined files on 16, 18 189, 192 Ending 43, 46, 49Making 39, 47, 49 Dialing 39-42, 47 Entering 39-42, 61 120118 Sending 79, 114 160 Pausing 103, 116 107Music 102 109 Redialing most recent number 221 Resets 201, 204-205 153100 144 Waking up Contacts 40, 61, 132 specific characters 157 text 103 171 119Charging 10, 11 Side button 7, 127, 152 Resetting 192 Screen 140Sounds 141 225 Selecting applications for Setting default application for System resets 201, 204, 218Stopping Adding Assigning to attachments Checking off Displaying 134, 139 159 146 139225-226 Tasks list 27, 134, 144 Upgrades 16-18, 53, 211 troubleshooting Trusted Devices button 107 trusted pairs. See 79-80 Playing 102, 115Photos 116, 117 Tasks 139, 145 Volume button 7, 14, 64 volume conversions Waking up screen 37 wallpaper 39, 60, 121 warrantyPlaying Dialing phone numbers from 42 Accessing 97, 99 104-106 163223 173, 210 104 123 For